Date of stay: October 2018Trip type: Travelled as a couple
Stayed 1 night at this hotel and was not very impressed. The hotel itself is of the same standard as other Mercure hotels, perhaps a bit smaller. It has a nice swimming pool at the rooftop terrace with nice views of the area.Just a shame about the service. We had lunch and ordered room service in the evening and we were both appalled at the poor and slow service we received. At lunch, we had to repeatedly ask the waiters to come to our table to take our orders, which took nearly 10 minutes. We ordered fries and it took nearly 25mins to arrive to our table. Our mains took nearly 45mins, which I believe is quite unacceptable. Our salmon was so tasteless and dry because the chef cooked it for too long.In the evening, we ordered pizza and dessert and it took just over 1 hour to be delivered to our room! Well, I have been to other Mercure hotels and regardless of the food you order, it never takes more than 30mins for it to be delivered. I would stay here for the hotel and room quality but would eat somewhere else.
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Alexandre P, Gerente geral at Mercure Campinas
Responded 17 Dec 2018
Hello. Thank you for taking the time to do this evaluation. All your information is very important for the improvement of our services. We regret that we did not manage to present during your stay our usual service standards. The area coordinator is already aware of what has happened and will have taken the necessary provenances Big hug. Regards, Management Mercure Campinas
This response is the subjective opinion of the management representative and not of TripAdvisor LLC