We are here as I write. We are enjoying our stay so much that I even asked VITOR PEREIRA, manager, how else (besides Trip Advisor) I could acknowledge the great service, their attention and kindness, and their prompt reply to every request we made. The entire staff is friendly and helpful. Particularly, Vitor and Matheus (from the reception) have been exceptionally kind. We were going to stay one night and decided to make it three. The room is large, clean, and comfortable. The towels are super new. The pool is amazing. And the location is perfect.
The location is very good, close to the beach, many stores around. The facility is great, very good room, good service. The hotel has a nice pool, different options of entertainment, bar, gym, very nice. Good to go with kids, the hotel has programs for guests. Staff is friendly. Nice breakfast.
Great simple hotel next to beach and the mall. The location was ideal for my 2 days in Santos. I found it very annoying that they were always out of fruit-infused water in the reception, and when I'd ask about getting more, nothing would happen. However, I loved the pool and was able to swim laps in the evening under the stars with great Brazilian music. They also kept my bag for me after I had checked out so I could enjoy the day before my bus ride. The breakfast was stellar as well, but the line for eggs/tapioca was pretty long and slow; it is kind of mind blowing they only have two people working the station despite the breakfast being served to crowds in a giant conference room. The breakfast staff was patient and kind though and did not seemed frustrated or overwhelmed, despite the crowds. I got a great last-minute deal for this hotel so it was no surprise I had twin beds, no view (literally curtains over a wall on one side to make it look like a window! ha!) out of a sliver of a window, & a wheelchair accessible bathroom (making for a super low sink, etc. - though I'm happy to report this hotel has great wheelchair accessible bathrooms!). If you are looking for a room with a view you should probably go elsewhere. They had CNN though so I was a happy camper...good to get caught up on the world every once in a while! Overall I'd give this hotel an A-. If they could keep the spa water jug filled in the reception it has potential to feel like more of a first-class hotel.
I havr visited this hotel in Frbruary 2018 and I found it very nice. Besides the fact that is a 3* hotel I was happy to see that thr rooms are so big and very clean. On rhe 7th floor there is a very nice swimming pool. I would highly recommend this hotel for a bussiness trip!
The hotel reception showed welcome drink for special occasion. Room is big. On the top of hotel with gym, bar, pool, restaurant, meeting business room etc with open air views in the photos. Beach is 3 -5 minutes walk from the hotel. A shopping mall is just beside the hotel. You can find some food there or buy some swimming wear if you need. Also history center is just right the corner. Enjoy your stay.