Our air-conditioning leaked in our room. The hotel chalets are poorly maintained. The toilet was badly stained and even after housekeeping cleaned it was still bad. Looks like the hotel has been heading downhill for many years now. Totally will not recommend this place.
Our room was infested by large cockroaches. There were visible bed bugs. There was gecko and insect excrement everywhere. The room was so run down and filthy, toilet couldn’t flush. There was used condoms and toilet paper thrown on the balcony area. Terrible stench. Rotting pigeon eggs on the balcony, mold and bad urine stench. Horrible service. Staff are rude, check in took an hour to wait.
It was really unpleasant stay for us in water chalet room 307. I was woken up by dripping water from roof. The roof leaking badly during rain. Called to reception in the morning and will ask maintenance to come and check however no one has attend to us. The room is old and definitely need to renovate. Not recommend to anyone.
Service level was awful, requested the following but no one showed up:
1. To fix faulty safety box
2. New towels
3. Tidy up the room- despite a reminder before we left for early dinner..came back, still nothing happened
Surely something was off with them
Below expectation, old toilet cannot flush well, old interior, broken cabinet, ask to change the room but they didn’t let us to, not worth the money, disappointing, upsetting, not a pleasant stay and never again