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All You Need to Know About the Pool
at Avillion Port Dickson

Pool & Beach (386)
4 people are viewing this hotel
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Guests1 room, 2 adults, 0 children
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US$104
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Free cancellation until 25/01/22
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Pool review highlights
... very big at their front desk, stating 10 people for kids pool and 40 for adults but guess what it has more than 100 people...
... and slow connection. However we enjoyed the adults only pool which was relatively spacious to swim in and the beach...
... blinds. Doesn’t really make you feel pampered. Current pool SOP of the hotel is you need to book for pool usage in...
Most popular question about the pool
Is there any private pool or bathtub for this package? Confuse on your image shows in the page.
Answer from Aishah Alhabshi
Aug 2018 |
No. But they have 24 hours swimming pool

Reviews that mention pool

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Nicholas M wrote a review Nov 2021
Subang Jaya, Malaysia7 contributions2 helpful votes
If you want to stay in a place for safety during this pandemic then Avillion is not for you. The place does not follow SOP, Occupancy is open fully and no limit. The management did not limit guest and also usage of facilities. They have written very big at their front desk, stating 10 people for kids pool and 40 for adults but guess what it has more than 100 people combine. My suggestion do not stay here everything is spoiled as well, toilet is gone such a waste of money to even be at 4star ranking, highest is only 2.5 star. Even if they give me free stay i will not accept really it is not worth the money paid... only 5mb for pics allowed cant upload unfortunately...
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Date of stay: November 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
1 Helpful vote
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Response from Mohd Adil Khairi Hashim, Guest Services / Front Office at Avillion Port Dickson
Responded 22 Nov 2021
Dear NicholasM1932, Warmest Greetings from Avillion Port Dickson. First and foremost thank you for staying with Avillion Port Dickson. We truly appreciate you taking the time to share your review and we can assure you that we do take feedback with the utmost importance as we value all our guest’s opinions and concerns. Once again please do accept our sincere apology for the shortfall and hope to see you next time at Avillion Port Dickson. Best Regards, Avillion Port Dickson Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
David L wrote a review Jan 2021
Kuala Lumpur, Malaysia126 contributions96 helpful votes
Spend 2 nights in a water chalet as the price has dropped compared to some years back when I was here. I have to say there is a stark difference in the general condition of the hotel. It has aged, without proper upkeep and quality has really dwindled. Room was dirty and you can wipe dirt on the wall/furniture, sheets are stained and walls are peeled. Worse, it rained heavily one night and the roof was leaking - fortunately the drip was on the side of the room and not above us. The wifi is almost non-usable with unstable and slow connection.

However we enjoyed the adults only pool which was relatively spacious to swim in and the beach access, which was really convenient. Food was merely ok, nothing to shout about. Still I think there are not many nice hotels in PD and this place is probably one of the better ones
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Date of stay: January 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
3 Helpful votes
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Response from Prakash Robin, Guest Services / Front Office at Avillion Port Dickson
Responded 28 Jan 2021
Dear davidliu14 , Greetings from Avillion Port Dickson, We wish to apologise for all the issues you had encountered during your stay with us. Regretedly, all areas of concern did not live to the expectation of our Avillion hospitality. We are in the midst of performing some upkeeping works and are looking to improve on all the areas mentioned in your feedback. We do hope to see you again, Warm regards, The Management Avillion Port Dickson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
AJT wrote a review Jan 2021
Melbourne, Australia226 contributions66 helpful votes
Pictures online looked gorgeous. However upon arrival you can tell the hotel is a little tired. We came here with another couple and their kids to have a little respite from the city.

Check in was ok. Like previous reviewers, we waited close to 20 minutes to get checked in. We were given ‘tickets’ for breakfast and lounge access. So it’s like going to the state fair, a coupon for every ride. Shouldn’t this be done through a hotel guests system? Provide your room number and everything pulls up?

Breakfast was very disappointing. There’s no egg station. We ordered an omelette, it came plain. There were no fresh juices, orange juice was from a concentrate. More like a cordial. I understand due to C19 SOP’s are needed, but you can still prepare food without compromising on quality. It seriously felt like glorified canteen food.

We stayed at the 1 bedroom Water Villa. Based on the reviews, the GM has been apologising consistently to countless previous guests, with promises of change and better training for staff. Unfortunately this has not been forthcoming during our stay. Trash were still placed out in front of the pathways, leftover room service plates were all over the pathways, the room fans were squeaky loud, etc.

For 1K a night, you are charging the same as other 5-star resorts with a Junior Suite. Similar price bracket as St. Regis, Ritz-Carlton, Pangkor Laut and Tanjung Jara. Unfortunately the level of care and quality is way off the mark. This hotel is officially rated 4-star.

Rooms were tired. We found an old underwear hanging on the shower head. Toilets were leaking. Massive scaling in the shower area. Broken blinds. Doesn’t really make you feel pampered.

Current pool SOP of the hotel is you need to book for pool usage in 30-minute slots. During check-in, Duty Manager Mr. Rozi mentioned that we can book to use the pool by dialling ‘6’. We did, but the operator told us on the phone pool bookings can only be made in person at the reception. So we ended just going to the pool, and we were let in. While the kids were in the pool, we had a large amount of hotel guests without the proper pool attire in the pool. T-shirts and shorts in the pool?Also same in the adult pool area. We left shortly after.

Avi-Lounge was a big let down, for us at least. 2 drinks only per day. Don’t forget your ticket ! Not quite the club lounge at a Holiday Inn or Courtyard, 4-star rated hotel equivalents. The lounge has a spectacular view, but unspectacular service. I thought the general practice for club lounges is you get unlimited drinks during specific hours?

Wi-Fi was horrible. So if you are planning to do a little work on your laptop while on vacation, forget it. And it wasn’t just our room, our friends next door were having the same issue with connectivity. In this day and age, a stable Wi-Fi connection is the most basic amenity to any hotel. What a massive fail.

The only redeeming experience for us during our stay is the petting zoo. The animals look healthy and it’s a great activity for the kids.

There’s a public beach really close to the hotel. At night during low tide, the locals can just walk over and hunt for little crabs, and they can easily come up right to the villa. Imagine the general public can come right underneath the villa, and there’s no hotel security to protect the guests. Not quite safe is it?

If you are by the villas, it is very noisy due to the proximity of the public beach. You can hear people screaming playing beach football at 11 pm at night. This went all the way up to 3am. Not quite the respite we had in mind. And no, the hotel management did not do anything about it.

I’ve been to 50-year old local hotels here in Malaysia, but the property is kept up-to-date with proper maintenance, and most importantly the hotel staff is the ‘heart’ of any successful hotel. Unfortunately we felt this was nonexistent in this hotel.

This is the longest review I’ve posted here in TripAdvisor, for good reason. We don’t need the GM to apologise again like the others, just do better. We still had a blast in PD with our friends, but we won’t be in a hurry to come back anytime soon. Actually we won’t be back. At the present state, we feel we can find better value elsewhere.
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Date of stay: December 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
5 Helpful votes
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Response from Prakash Robin, Guest Services / Front Office at Avillion Port Dickson
Responded 28 Jan 2021
Dear aussiedeville, Greetings from Avillion Port Dickson! Many thanks for your review here in tripadvisor. We apologised for the inconvenience which took place during your recent stay with us. Rest assured we will be highlighting this to all concern and ensuring this will not happen in the future. Hope to see you again. Warm regards, The Management Avillion Port Dickson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ashwn wrote a review Jan 2021
1 contribution4 helpful votes
I am not a picky traveller and have been to many hotel and resorts in my life time. Having said that I’m totally disappointed with this resort. Dusty, dirty rooms, aged and non-existent customer service plus only two restaurants open.

Staff:
Generally not attentive and ignorant, struggle to fulfil the most basic needs or tasks when requested. It appears clearly that the staffs are not trained at all or have the skills to attend even when told clearly what we need. The managers are hardly seen perhaps the reason for staffs to be left not guided.
Pool:
The pool was extremely dirty, there was slimy black moss and dried leaves at the edges left. Clear sign of no vacuuming nor cleaning.

Food and restaurants:
The food served here was absolutely a disaster. You’re better off heading into town to eat because whether it is the coffee house or poolside restaurant ; the food was tasteless and oily. Keeps me wonder if the food was cooked by trained chefs! The breakfast was serving cheap stuffs! No match to even 2/3star. What a shame.

Rooms:
I booked a P.Water Chalet suppose to have an ocean view but was facing the Public beach. What a cheat?! Besides the room was the same as the water chalet. I had to request a different room due to the loud music from the beach but was not granted. The pillows were very lumpy, the beds are uncomfortably and the lighting is in the room was really bad. Lamp shade was broken and fused lights not replaced. The furniture has marks of extensive damage,you may find hair on the pillows from previous guests.

BALCONY.
The balcony and the lazy chair were full of birds droppings. NOT cleaned for age. Walking on the balcony was a total risk as the railing was shaky with loose nails.

Overall impression:
Do not stay here. No idea how this resort is still in business in COVID times considering the dirty rooms, mediocre food and the worst customer service. A resort that I will strike off from my future holiday list for sure. Spend your hard earned money wisely.
This was by far the worst resort I have ever had the displeasure of staying at in my entire life. I even took sometime speaking to other guest and YES they re-affirmed that the EVERYTHING here have gone down the hill.I do not recommend this place to anyone. It pains me to give a review this bad, but...it's the truth. *shrugs*
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Date of stay: January 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
4 Helpful votes
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Response from Prakash Robin, Guest Services / Front Office at Avillion Port Dickson
Responded 28 Jan 2021
Dear AshwnNbr, Greetings from Avillion Port Dickson, We wish to apologise for all the issues you had encountered during your stay with us. Regretedly, all areas of concern did not live to the expectation of our Avillion hospitality. We are in the midst of performing some upkeeping works and are looking to improve on all the areas mentioned in your feedback. We do hope that you will give us a try again in the near future and looking forward to gain back your confidence in our place. Warm regards, The Management Avillion Port Dickson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adly wrote a review Jan 2021
Kuala Lumpur, Malaysia4 contributions
Very nice room. Superb view. Pool, restaurant, staff service all superb. 👍🏻👍🏻👍🏻 But last day nak tidur jumpa lipas hidup dekat tilam😅 overall puas hati, boleh repeat lagi. Thank you for all the memories.
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Date of stay: January 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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Response from Prakash Robin, Guest Services / Front Office at Avillion Port Dickson
Responded 28 Jan 2021
Greetings from Avillion Port Dickson. Many thanks for your review here in tripadvisor. We are glad to know that you had a great stay in our resort. Our staffs goes a long way to ensure that all guests enjoy a wonderful experience during their stay. We do take note on the single issue highlighted and will look to improve on it. Please do come back again and i am sure you will have another pleasant stay indeed. Warm regards, The Management Avillion Port Dickson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Questions & answers about the pool

Answer from Aishah Alhabshi
Aug 2018 |
No. But they have 24 hours swimming pool
0 votes
Answer from Atq-A
May 2017 |
Hi Karina, I stayed both. If you asked for couple, then Lexis Hibiscus is the best choice for you. I like to stay at Lexis Hibiscus, they have private dip pool and sauna, which is awesome. Avillion is more to family friendly, their food are great, they have private access to beach. But both interior inside the room are very comfy. Although Avillion looks old, but their room is still in very good condition.
3 votes
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Answer from adr_1979
Oct 2015 |
Pool opens 24 hours. As for the gym it opens from early morning until night (not sure of the time slot probably from 6.30am until 10.30pm). Steam bath and sauna is opened several hours (3 to 4 hours) a day only from 3pm onwards.
1 vote
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