We four friends booked a 3D2N package 3months ago. booked 2rooms in the same package. unfortunately, we got a room far from each other but it's still acceptable as they said the rooms are running full. We waited for the pickup up for almost an hour plus despite the pick up time which has been informed earlier. and the sales manager Sudha keep gives up empty promises by saying another 5min then 15min which really disappointed the way she handles this. as a sales manager I hope she needs to be more professional in handling customer. It would be better if she could check locally before simply replying to us and make us waited at the hot sun for long. After we show our dissatisfaction, then only she explains that we missed the earlier boat. Actually we never missed it but it was wrongly communicated to us! I hope she should learn to say sorry and be transparent with the customer so we can feel the hospitality. I would never want to have any business with this kind of salesperson. even how cheap the product is!
2nd I would like to talk about the restaurants. It was a disaster .. the food was horrible and waited for an hour for the western breakfast. they should have more menu options. Lunch & Dinner are the same menus that come with 4-5 options only. this resort is very private and there is no option for you to eat outside. no chili source, chicken is not fresh, very hard and the same goes to the fish. simple french fries were soggy. they don't have any mini-marts .. so we can't even get any snacks. They need a major revamp on their restaurant and food options. F&B is totally a disaster.
3rd I would like to thank Mr. Subra the only person who handles everything with so much patience. from check-in, till maintenance he was handling. He even serves food. this poor guy is the one man who handles everything to keep the guest comfortable.
Management needs to educate your sales manager to be more polite and a way to handle the customer and treasure the manager like Mr. Subra who puts a lot of effort to run the show!
Tunamaya is abt 30mins boat ride from Genting jetty. These hotel provides prompt & efficient pick up upon arrival. The check-in was a breeze & staff are very friendly. The entire place is set in a private enclosure & such a winderful place for a private retreat. Just a few metres away frim the shires, you could snorkel & watch beautiful fish.
The accommodation is well designed and set apart from each other in good distance.
The credit should go to the Manager, Mr Subra who is most attentive & accommodating. He watches over EVERYTHING! Yes everything. Poor guy is working his butt to the core from morning to late night.
There are areas they can improve. From the time they take your order till the food arrives to your table, there seems to confusion. I think they are used to buffet setting & now a bit disorganised with ala carte menu. We even waited 2 hours for our pizza!
Room serives too lack commitment. The beds are not done properly & we need to remind them to refill the coffee/tea & the toiletries. The verandas were not cleaned for a very long time. The polyprop chairs were stained and does not reflect the hotel settings. The first impression we got dwindled with these small issues.
The cooks need to be creative & accommodate minor adjustment. There’s no kids menu & they are oblivious for simple request for chicken porridge for a 2 yr old! If you’re a vegetarian/vegan, you need to be very calm as choices are limited.
Despite these, Mr Subra is relentlessly trying his BEST to accede customers requirement. He definitely needs a better team at housekeeping, maintenance & at the kitchen.
The owners need to step up their effort to support Mr Subra to take Tunamaya to the next pedestal.
I was there for 4D3N, room and other facilities was GREAT, BBQ was GREAT, Staff were friendly. However, major improvement required for breakfast and other ala carte menu. I was also not quite happy with the housekeeping. It was not done thoroughly as compared to other resorts i have stayed at. Other than that great environment to stay if you are going to Tioman.
Booked the sea facing villa for 3d/2n. Room was comfortable and clean. View was breathtaking. Staffs were very helpful and attentive. Special thanks to the resort manager Mr Subra, Jojo , Jayan and Irene. They made the trip really enjoyable. Had their BBQ dinner 2 nights in the row. Seafood was very fresh and BBQed to perfection.
I would recommend this place for a good relaxing holiday. P.S only DIGI line works here.
We booked 3D2N all inclusive and the resort view is breathtaking. Was dissappointed as complimentary upgrade which was advertised, was not available to us even though there are only few guests.
》 Maintenance. Resort needs more cleaning staff for thier grounds. Rooms a bit outdated. Chairs outside room stained dirty
》 Being isolated, activities and food comes with premium price. We only gets our life jacket on the day we went snorkelling. For some it can be quiet time. For others it could be really boring. Management should review pricing esp activities for guest.
》Internet is bad even for the paid coonection.
》 Friendly staff esp one waiter at the restaurant. They really lift up the resort atmosphere.
》 Sceneric view and beautiful sunset. Great for photo taking.
》 Food is good even though its pricey.
Overall the highlight of our trip is out snorkelling. Tioman is beautiful.