Card access to rooms and lift are not functioning well get disabled after sometime done reset
Toilet door in room to close to toilet inconvenience when opening door
No complimentary shuttle to place of interest nearby like Jonker Street
Some amenities in room not replenished
Fridge in room not cleared after the last guest left
We've been here twice. The location of the hotel is great. A short walk to Mahkota Parade & Dataran Pahlawan..and Jonker Street, A Famosa & Menara Taming Sari.
Our room is spacious, clean and comfortable with beautiful sea views. The room service was great and tasteful.
Location good (near malls and walkable to Jonker). The free shuttle bus to Jonker walk has ceased and it was difficult to get grab drivers during peak hours.
We booked a junior suite and a Hatten suite for our family. First junior suite was dingy, had leaking toilet ceiling and the door was stuck and couldn’t be opened for a while (imagine the panic). Were given a room next door and it was thankfully better- at least looks refreshed after the covid period. But the Hatten Room was worth the money. Spacious, bright and clean. Will book again.
However, the towels were threadbare for all rooms (and seem to be in low supply). Not only did they take forever to send towels up, the housekeeping staff took my new, unused towels away with the used ones and didn’t replace them! Just bring your own.
Room service food were very tasty, Buffet breakfast mediocre. Do check if your stay coincide with a public holiday. Ours did and there was a painful jam to the hotel, long queue to check-in, long wait for lifts all the time, super difficult to find a table during breakfast.
I happened to not very well physically during my last visit to Melaka. But I thank God for me to meet with some managers of this hotel who truly care for their in house guests. For example, Mr. William Gan upgrade our room to next level is bigger room with king size bed and astonishing view of Straits Malacca. Even though the bathroom door not working well and the room drawer can open by itself. But I still want to thanks William that made me and hubby will always remember Melacca town and it's best sea view from hotel. Miss Abby is another duty manager who desire praise. She went extra mile to get me pads because out off emergency at 4am early in the morning. She was truly helpful. This made me feel safe to stay at Hattten Place in our next visit to Melaka. Well done to others whom I didn't have their, l truly appreciated their helps. Thank you all and God bless you too.
5 star hotel that you can afford for world heritage location
Recommended for all travellers and tourist local and abroad
Clean place and room
Great bathroom, great city, sea view and 360 skydeck view, spacious room,
Big tv screen, comfortable bed with best ever sound system on tv,
Friendly staff and very nice and tasty local and continental breakfast and dinner was so good