I happened to not very well physically during my last visit to Melaka. But I thank God for me to meet with some managers of this hotel who truly care for their in house guests. For example, Mr. William Gan upgrade our room to next level is bigger room with king size bed and astonishing view of Straits Malacca. Even though the bathroom door not working well and the room drawer can open by itself. But I still want to thanks William that made me and hubby will always remember Melacca town and it's best sea view from hotel. Miss Abby is another duty manager who desire praise. She went extra mile to get me pads because out off emergency at 4am early in the morning. She was truly helpful. This made me feel safe to stay at Hattten Place in our next visit to Melaka. Well done to others whom I didn't have their, l truly appreciated their helps. Thank you all and God bless you too.

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Date of stay: March 2020Trip type: Travelled as a couple

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Helpful

Response from Hatten Place, Marketing at Hatten Place Melaka

Responded 30 Mar 2020

Thank you for sharing your recent experience at Hatten Place. We are glad to hear that overall it was a pleasant stay and hope you are feeling better now. Your kind compliments have been conveyed to both William and Abby for going the extra mile to ensure your stay with us was a memorable one. We look forward to welcoming you back soon.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

NazirTraveller wrote a review Mar 2020

Kuala Lumpur, Malaysia62 contributions5 helpful votes

Super Excellent Staycation

5 star hotel that you can afford for world heritage location
Recommended for all travellers and tourist local and abroad
Clean place and room
Great bathroom, great city, sea view and 360 skydeck view, spacious room,
Big tv screen, comfortable bed with best ever sound system on tv,
Friendly staff and very nice and tasty local and continental breakfast and dinner was so good

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Date of stay: March 2020Trip type: Travelled as a couple

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Helpful

Response from Hatten Place, Marketing at Hatten Place Melaka

Responded 15 Mar 2020

Thank you for your review. We hope that overall it was a pleasant stay and look forward to welcoming you back soon.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Yudani D wrote a review Mar 2020

Bali, Indonesia188 contributions28 helpful votes

AC temperature

Our room was on the 19th floor, 1925. Room is decent although it’s not spacious. Melaka is hotter than other part of malaysia, that’s what I’ve been told. I called the operator to send someone to fix/reset the AC as it was extremely hot. The set when we came in was 29 degrees and when a staff came in, he said and seen that he was doing something, however after been an hour in the room, there was nothing changed. Then I called the operator again and explained that there’s no temperature changes since the last guy fixed it. Another staff came in and he was seen to be changing the setting, and explained that because of the room location, it’s bound to be hotter, but eventually will get colder at night. We went out for dinner in town, then when we got back around 11.30 pm, the temperature was still the same when we left. And I was too lazy to call someone, as I have done twice earlier and nothing changed. Then we decided to check out the next day. The point is, we have called for help and wish that the problem have been corrected on the second time we called?.

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Date of stay: March 2020

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Helpful

Response from Hatten Place, Marketing at Hatten Place Melaka

Responded 6 Mar 2020

Thank you for sharing your recent experience with us. We sincerely apologise for the discomfort and have shared this with the team to check on the room in question and ensure it is duly rectified. We hope you will allow us the opportunity to create a better experience for your in future.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

VivianEng wrote a review Mar 2020

Johor Bahru, Malaysia42 contributions45 helpful votes

Pleasant stay and nice hotel!

Make many trips to malacca but this is the best stay that I ever had!

1. Room is nice, tidy, clean. Felt comfortable to stay and sleep. The air conditioner is functioning well. Bed and pillow are just soooo comfortable! The rooms is big enough for me!
2. Request for a high floor and the view is perfect. Even though is not a sea view.
3. Washroom is being clean up well, all those hotel amenities is provided.
4. Operator is polite and patience in handling guest enquiry.
5. Thumbs up for concierges or bell attendant standing in front of the lift, he welcome and greet every guest that come to the hotel! Forgot to ask for his name.
6. Swimming pool is a good point also! Just too cold...

The only thing is maybe the front desk staff can be more warmly on welcoming the guest , smile more!

Morning breakfast is consider nice as there’s a lot of choice, Chinese, western, Malays, locals , many options to choose! Such as Porridge, buns, eggs, mee, and Nasi lemak- A Malaysian loved breakfast !

There’s an element mall near the hotel, 7-11 at outside the hotel. Just take the lift and go to ground floor, you can buy some supper stuff at 7-11!

Will definitely come back to this hotel for next visit!

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Date of stay: February 2020Trip type: Travelled as a couple

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

2 Helpful votes

Helpful

Response from Hatten Place, Marketing at Hatten Place Melaka

Responded 3 Mar 2020

We are delighted that you had an awesome stay with us. Do visit us again during your next holiday in Melaka.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Ayuni wrote a review Mar 2020

Kuala Lumpur, Malaysia11 contributions7 helpful votes

Family trip

I went to this hotel just last week. I love the hotel service. The room, facilities is so nice. The hotel location also near to the town. The hotel itself so nice and comfortable. Will definitely come back.

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Date of stay: March 2020Trip type: Travelled with family

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Helpful

Response from Hatten Place, Marketing at Hatten Place Melaka

Responded 3 Mar 2020

We are delighted that you had a pleasant stay with us. We look forward to welcoming you back to Hatten Place during your next holiday in Melaka.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Questions & answers about the rooms
Read all questions and answers

faawesome asked a question Nov 2019

Ipoh, Malaysia2 contributions

are superior queen room have bath tub?

Answer from Hatten_Place

Nov 2019 |

Hi, bathtubs are only available in our one bedroom suites.

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Don119 asked a question Nov 2018

Singapore, Singapore1 contribution2 helpful votes

HI Sir/Mdm, I'm travelling with grandparents & kids. May i check if both superior plus & Deluxe room have Interconnecting rooms? If yes, how do i indicate to confirm my need thru the booking for the above connecting rooms? Which rooms option above have the best for Sea View? Thanks for the reply.

Answer from Hatten_Place

Nov 2018 |

Both Deluxe and Superior plus have connecting room options however we have very limited Superior plus rooms. Both categories have sea views as well. connecting rooms are subject to availability, please include this request when making your booking.

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JulianaJumat asked a question Nov 2018

Singapore, Singapore46 contributions20 helpful votes

Hi. We are a family of 3. Are there any family room to book?. Staying from 17-20 Dec. Thanks.

Answer from Hatten_Place

Nov 2018 |

Hi Juliana For 3 persons, you may book our Deluxe Room with a request for Extra Bed. Our Superior Rooms are limited to 2 persons and the extra bed option is not available.

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syamimi_lazim asked a question Oct 2018

Its can if i want to request room deco for honeymoon?

Answer from Hatten_Place

Oct 2018 |

Hi Syamimi, yes it is possible. Do contact Hatten Place and indicate your request when making your reservations.

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ummai asked a question Dec 2017

52 contributions10 helpful votes

1) Does the hotel provide in room dining? 2) Is it easy to find outside food..like hawker centre food around the area that is walking distant from this hotel?

Answer from Hatten_Place

Jan 2018 |