After reading the reviews of this hotel, my wife and I decided to try it out, and we decided to go for a nicer bigger room - the Grand Deluxe room. What drew us to try this hotel was that reviews have said that it was clean and quiet, and the room we chose had a bathtub. However, our experience was not exactly the same as others.
After we checked into the hotel, the first thing we saw was that all their white linens were stained. Stained pillow cases, stained bed sheets, stained towels. We told the front desk about it and left the room. Thankfully, when we got back at night, they changed all the linen and they were alright. It amazed me that the housekeeping would put such stained linen (see pictures), and the quality control is in question. This is the first hotel in all my years that I have seen such badly stained linen.
Another area that some reviewers talked about was that it was quiet. However, the room we had faced the road and stage in Jonker, and we could hear vehicles drive by. On Friday to Sunday nights, Jonker street comes alive, and we could hear all the sounds from below. There was karaoke singing going on at the stage area, and on Friday night, it stopped at about 10pm, and on Saturday night, it stopped at about 11pm.
The room also had maintenance issues. The ceiling fan speed could not be adjusted, the bathtub was stained (and there was a stained layer at the bottom of the bathtub), the bathroom walls were cracked (the wallpapered areas in the bedroom room area most probably covered the cracks), the shower sliding door would not slide properly, the toilet flush buttons were green with corrosion, the towel rack looks like it was falling off the wall, and the hooks that once was at the back of the bathroom door were gone, leaving two holes there. You can see them in the pictures. These were just some of the issues with the room.
That said, the staff were friendly and they did try to do service recovery. They also had staff to help carry your luggage to the room and back down as there are no lifts in the hotel, so be prepared to climb stairs during your stay. The hotel is also located right at the stage end of Jonker street, and you can find lots to eat around there, and to discover that area in the morning is interesting.
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.