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All You Need to Know About the Rooms
at Sofitel Shanghai Sheshan Oriental

Room/Suite (68)
Check In— / — / —
Check Out— / — / —
Guests1 room, 2 adults, 0 children
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Room review highlights
... review as there are some highs and some lows. I think if the room rate wasn't on the high side and if the hotel wasn't billed...
very special travel for us!the room is very clean and it is big enough.anyway,the service is excellent that I can feel...
... dinner there and used the gym which is well equipped. Room was spacious, clean and tidy. There is separate tub and walk...

Reviews that mention rooms

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Steven P wrote a review Jul 2020
Shanghai, China78 contributions24 helpful votes
This is a strange place to review as there are some highs and some lows. I think if the room rate wasn't on the high side and if the hotel wasn't billed as a 5-star hotel, it would have got an average rating.

First the good.

Check-in was smooth and the reception team very helpful.
The room was well appointed (if a little dated) and comfortable.
The swimming pool was nice, as was the sandy area around it. My little boy loved it. There was a fountain area though that was still accessible to guests but which looked derelict.
The breakfast buffet had enough choice for a good breakfast.
Pizzas were pretty good which is a good job as there isn't much else.

OK, now not so good.

The F&B offer of this hotel is a disaster. On the first night, we went to the all-day restaurant and were told that most of the menu was not available. This included fried rice and noodles in a Chinese hotel in Shanghai. Also told french fries not available. When challenged the staff member told us it was because this was a very busy time for the restaurant. It was less than a 3rd full at 5.30pm on a Saturday evening.

The food that was available was poor and overpriced. For the rest of our stay, we either ate at a nearby mall or ordered in from Ele.me. We found that lots of people were having takeaway delivered to the hotel. In itself this isn't a bad thing but not at a '5-star' resort.

The Japanese restaurant was closed for the entire time of our stay.

There is no tea and coffee making facility in the room and the hotel charged almost 60RMB for a small cup of black coffee in the lobby.

If you want to use the kids' soft play area there is an additional charge of almost 200RMB for 2 hours.

Most of the TV channels in the room didn't work.

Smoking. Despite being on a supposedly 'no smoking' floor, there were several rooms close to ours that had their door wide open and people smoking in the room. Twice at breakfast, there was a table of guys staying at the hotel for a conference who were smoking away (sat under a no smoking sign!) at their table. Not one member of staff approached them about this. Again, this happens when you travel around China but is not expected at a '5-star' resort hotel in Shanghai.

Overall we left disappointed. Had a great time playing in the pool and in the sand with my son but sad about the lack of dining experience and some of the details you expect a hotel at this level to get right.
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Date of stay: June 2020
Rooms
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Wu Elain, 客户服务/前台 at Sofitel Shanghai Sheshan Oriental
Responded 31 Jul 2020
Dear guest, Thank you very much for taking the time to share with us the feedback about your recent stay at Sofitel Shanghai Sheshan Oriental. We read with concern that your experience was rather a disappointment. I have shared your feedback with our concerned department heads, and you can rest assured that all the points you raised have been carefully noted. Please do accept our sincerest apologies for the inconvenience caused. Whilst I realize there's nothing we can do to change the past, it is very important to us to restore your trust and confidence. I sincerely hope you would give us the opportunity to welcome you back and better serve you in a more typical and usual high standards that we are proud of. Once again, thank you for your feedback, which we value greatly. Sincerely, Elain Wu Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
DD Jon wrote a review Dec 2019
1 contribution
very special travel for us!the room is very clean and it is big enough.anyway,the service is excellent that I can feel comfortable like in my own house. however,I remember the reception is police and very nice smile. good travel good holiday
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Date of stay: December 2019Trip type: Travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from ElainW15, 客户关系经理 at Sofitel Shanghai Sheshan Oriental
Responded 6 Jan 2020
Dear JJsmit, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Michael Co wrote a review Nov 2019
Hong Kong, China734 contributions141 helpful votes
+1
Free night from Accor Plus membership which I spent one night as staycation. The hotel is 70-90 mins from PVG airport by taxi which costed us 400RMB per trip. It is quite remote from the city but the entire hotel is well appointed.

We enjoyed the hot pot buffet dinner there and used the gym which is well equipped.

Room was spacious, clean and tidy. There is separate tub and walk in shower. Concierge helpef us booking our taxi back to PVG the next morning. Everything was flawless.
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from ElainW15, 客户关系经理 at Sofitel Shanghai Sheshan Oriental
Responded 6 Jan 2020
Dear Michaelcoth, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Sheshan Oriental. It is always a pleasure to receive positive feedback.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
DoubleSS.DR wrote a review Oct 2019
3 contributions
We traveled from HK, chose the last night stay with Accor hotel which is near our departure airport. The hotel definitely far more beyond our expectation, we received warmest welcome by reception staffs(Sorry, I forgot the handsome gentlemen's name, ), they offered upgrade to pool view for us as this was our very 1st time stay. Overall is great, comfortable room, friendly staff, amazing pool facilities. For sure we will come back sooner!
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Date of stay: July 2019
Room Tip: pool facing
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from ElainW15, 客户关系经理 at Sofitel Shanghai Sheshan Oriental
Responded 14 Oct 2019
Dear Doubles_dr, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Sheshan Oriental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
aliciaaI6229KT wrote a review Sep 2019
Medellin, Colombia12 contributions1 helpful vote
We stayed for one night. The room was big, clean with al kind of details. Breakfast buffet was acceptable but not wow as I know from another Sofitel standard. The pool and the beach was amazing but the restaurante and pool bar service was extremely poor. At the pool we ordered f&b and it took more than an hour to get a beer and a pizza, not to mentioned that beer was warn. No waiters on site and we were like begging for service, also order didn't arrived all together: 3 families ordered together but one family waited 20 minutes more than the first family that received the food. Also drinks came with the food, so we waited 1 hour for a beer. Later on at the restaurant, either you go for the buffet or bad decision: we wanted to order a la carte, restaurant staff were sending us to the bar since they didn't wan to serve from the menu, finally we made it but several of what was order was not available, waiter didn't know about it so we placed the order and 1o mins later they came with the news that food was not available. Next day at the pool we decided to order ourself directly at the bar. No toilets close to the pool need to go inside the hotel building. Finally that weekend there was an SAP event at the pool and hotel staff were trying to get us out of the pool. If outside companies events are more important than guests, they should have close the hotel for regular guest. Very disappointed, will not go back and will not recommend. I am a accord member for a long time
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Date of stay: September 2019Trip type: Travelled with family
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from ElainW15, 客户关系经理 at Sofitel Shanghai Sheshan Oriental
Responded 24 Sep 2019
Dear aliciaaI6229KT, Thank you for taking the time to write about your recent stay at the Sofitel Shanghai Sheshan Oriental. We are sincerely sorry that your visit did not reflect the high standards that we set for our hotel. We read with concern that your experience was rather a disappointment. I have shared your feedback with our concerned department heads, and you can rest assured that all the points you raised have been carefully noted. More professional training and relevant care will be developed, we would like to improve our service and quality to ensure guests satisfaction. Please do accept our sincerest apologies for the inconvenience caused. We will take whatever steps necessary to correct the problem. we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. and we have asked our concerned department heads to look further into this matter. We are very pleased that you enjoyed our swimming pool and your room. We also appreciate your sharing concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elain Wu Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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