I booked the hotel via FHR. Hotel staff are very polite. Special Thanks to Nancy Zhang upgraded our room, this is a room with very good view. We also utilize the swimming pool, good experience. Due to the COVID-19, many restaurants are closed, stay safe, hope it will end soon.
I spent a few days back in shanghai and decided to visit the shangri-la downtown shanghai. I had a room on the top floor (28th floor) of the riverfront (older) part of the hotel overlooking the bund. the room was comfortable and functional. although i have to state that the hotel was saving money by not subscribing to HBO or the sports channels any longer. a bit disappointing for a 5 star hotel.
I used the pool at 0630h each morning, which was in the tower section of the hotel ... about a five minute walk from my room across the lobby. so not ideal if you are only planning to wear a robe and your bathing suit to go swim, as you have to pass the busy lobby and shops on the way.
The pool was well kept and everything was in order with attentive staff.
I had access to the horizon lounge on the 21st floor where the food and service was impeccable. a good place to work and relax. as it was raining on most days during my stay, i found myself working in the lounge a few hrs each day.
there are many restaurants around the hotel, including western style from red lobster to chili's, including a couple shopping malls within short walking distance ... with ridiculous prices, i might add. there is a grocery store in the basement of IFC mall next door.
overall, i would stay at this shangri-la again, as it is conveniently located.
the only improvement comment i would have is the training of staff at reception. when i inquired about something, i was cut off in the middle of my discussion when the phone rang and the person listening to me simply took the phone and ignored me for several minutes. needless to say i left.
overall four stars for me, due to a simple behaviour point that left its mark.
suggested by Jack Xu working in Shangri-La, shanghai, my grandparents, sister and i spent a wonderful night in the river view room!!! Thanks to Jack Xu and Shangri-La for providing us so great viewing spot to experience the modern bustling and dream–like of Shanghai!
The room is very elegant and clean, and the serives were so thoughtful! Everybody were so kind!
we received welcome fruit and enjoyed the turndown service, my sister also had a wonderful time in the swimming pool! We enjoyed the afternoon tea on 21st floor and breakfast on 2nd floor. There are traditional Chinese food, western food, Indian food available, my grandma enjoyed the porridge very much!
Amazing trip, when the sun goes down in the evening, all the lights of the buildings along the river came on. It was the most dream–like moment in my life in Shanghai, and the most lucky thing was that i spent the moment with my families!
Thanks Jack Xu, actually when we arrived the hotel, our rooms had not been ready, so he helped us change the rooms and arranged us so wonderful rooms with amazing river view!
Chose to stay at Pudong Shangri-la hotel due to it's excellent service and location within the shopping district and other attractions like the Oriental Pearl tower, the famous Bund along the Huangpu river, the World Trade Center and others. Hotel gym and swimming pool was excellent. Took a day to visit Shanghai Disneyland too.
Stayed at this hotel for 3 nights whilst on business in Shanghai and really liked it. Great comfortable room and the service has been excellent. The hotel is huge and has loads of little nooks and crannies which you’ll just happen upon. The exchange bar it a bit of a weird place as the music as you head down the stairs suggests it quite a lively bar which is modern, however when you get down there it’s broken up into loads of smaller rooms full of lounge chairs and it feels more like a old school gentlemen’s club from where to conduct business meetings. It does have a pool table though which is a nice feature. Overall, would recommend for both business trips and holidays. Finally, the breakfast selection is huge and food really good