This is a solid property with all the standard amenities one would find at the Residence Inn brand. The rooms are in good condition and clean with well appointed kitchens, adequate parking, and all the staff members I encountered were friendly and customer service oriented. The property appears to be taking a fair amount of COVID-19 precautions (reservations at the pool/gym, masks required in public areas, etc). However, I did notice on several occasions that the housekeeping staff were not always wearing masks while cleaning rooms.
I am just finishing up a five night stay here and I can't help but mention that there is some suspicious activity that occurs around the property during the late night hours. I am staying near the rear of the hotel and the parking lot seems to attract a lot of individuals who park, or hang out outside, play loud music in their cars and smoke marijuana. I'm a bit perplexed about this since this is supposedly a safe neighborhood, but unfortunately, I noticed this activity almost every night.
I am not sure if these are individuals staying in the hotel or who just come here to park and hang out to detect intervention from the police. I also noticed that the rear door on my side of the building was propped open in the middle of the night on numerous occasions. I am (unfortunately) a night owl so I probably noticed this more than other guests.
I also found it interesting that this hotel has a lot of "activity" at night (12:00-4:00AM) on the inside. Doors opening/closing, guests' TVs on, and people coming and going. Again, a little confusing since this is a suburban neighborhood and I'm not sure why there is so much traffic. Fortunately, the AC system in my room drowned out a lot of the noise.
I guess I cannot really blame the property for this completely....I did not see one police cruiser in this neighborhood during my whole stay. But I'd guess that the hotel has received complaints and if the police aren't patrolling the area more frequently, I'd suggest that this hotel be a little more proactive in securing its property and its guests.
I'd suggest that the property lock all doors (even to guests) during the night hours and allow access only through the lobby. Furthermore, I wouldn't be opposed to a nightly rate slightly higher if the hotel would hire private security to patrol the grounds at night. A $2 per room per night rate increase would more than adequately cover this cost.
I don't want to be unfair in my review, especially since nothing specifically happened to me, but I definitely did not feel safe parking my car in the rear of the hotel, and certainly would not feel safe going to and from my vehicle in the rear of the hotel in the middle of the night.
All in all, a good stay, but I hope that this review will help bring some awareness to the hotel management of the activities during the night hours.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC