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All You Need to Know About the Rooms
at Kwa Maritane Bush Lodge

Room/Suite (189)
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Room review highlights
... not accurate. We had a problem with the card to get into our room just before leaving, which was urgent since the room was...
... them to go after the animals in different parts of the park. Room was charming, housekeeping good. Fantastic place to be!
... and helpful, had a shower drainage issue overflowing the room with water. Got a new upgraded room with a beautiful view...
Most popular question about the rooms
... back as well? If yes how do we go about doing this and how much does it cost? -which room is best for game viewing from the comfort of the room itself, we have read many...
Answer from Wandile Ngxesha
Jan 2020 |
... (0) 72 435 2190 Emergency: +27 (0) 82 962 3224 2. which room is best for game viewing from the comfort of the room...
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Reviews that mention rooms

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chamalow123 wrote a review Feb 2020
New York City, New York35 contributions33 helpful votes
We have to deplore the attitude of the staff, which is not efficient and friendly,
the cleanliness (balconies, swimming pool that are full of birds droppings, dust, dead leaves, etc.), the quality of the food, particularly the prepared meals and the desserts.
The safaris (game drives) should be more exciting to live more interesting experiences (the vehicules never go off road).
The hotel don't change the towels if there is no counterindication from the customers.
It is not clean under the beds.
The managers should stop the stupid controls of the driving licences at the entrance and at the exit.
The codes (password/user name) to login to the internet are complicated and not accurate.
We had a problem with the card to get into our room just before leaving, which was urgent since the room was afar and my familly waiting stupidely outside. The staff treated me with despise and unefficiency, which looks unfortunately a too common behaviour every day. I don't understand why the access was not possible just before the official time for checking out. In addition, the previous day I asked one of the staff at the reception if the card could be updated with a one-hour more later check-out and she said it was not possible (I never saw this in any other hotel equiped with this kind of pass...)! The staff is unfriendly, too proud and not professional enough according to the international standards.
During the diner we were brutally asked by one waitress to pay immediately by cash our beverage, despite we were not informed before about this rule and that, above all, it is absolutely not an obligation to proceed this way (we finally paid our beverages when checking out).
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Date of stay: February 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Wandilengxesha, Guest Relations Manager at Kwa Maritane Bush Lodge
Responded 25 Feb 2020
Dear chamalow123, Thank you for taking the time to write this review. Please do find my response to your raised points. The cleanliness: Please note that our swimming pools and balconies are cleaned daily. With the lodge being situated in a bush, it is difficult to avoid bird droppings, dust, and leaves. And our gardens and housekeeping teams are always available to come clean should you request them to. But it is difficult, looking at our surroundings to not have birds dropping visible. Safari Drives: Unfortunately our game drives vehicles are restricted by Parks Board to drive on the demarcated authorized roads for the safety of our guests. Not changing of towels: With regards to the changing of the towels, we have put in notifications in our hotel rooms informing guests that should they require us to change their towels they should leave them inside the bathtub if not our housekeeping ladies will not collect it. We encourage reusing towels as a water-saving initiative (This is optional). Access card: My apologies for how your request was handled, and I have taken this matter up with our Front office manager to address it with his front office team. Secondly, our system is set up in a way that we cannot update your key card to an hour later than the scheduled check out time. With that said our team member should have advised you on other alternative ways which we have avoided you been locked out of your room and for this I do sincerely apologize. Controls of driver's license at the entrance: Please note that we cannot stop this process as it is for the safety of our guests. Treatment at the Restaurant: Our Food and Beverage Manager is investigating the issue raised and will address it with the restaurant team. As much as I have provided feedback on the above comments, I would like to state that we take pride in ourselves for providing great service and a great experience for our guests. We, on the other hand, welcome constructive criticisms and act with integrity to address these issues. To help us also in dealing effectively with the raised matters, please do contact the lodge and ask to speak to Wandile Ngxesha ( Guest Relations). Once again, thank you for your time in providing feedback. Most regards, Wandile Ngxesha Guest Relations Officer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gustavo R wrote a review Jan 2020
36 contributions7 helpful votes
+1
The hotel is one of the few inside the Pilanesberg Park perimeter. Well maintained, with a very friendly staff and knowledgeable guides. Food is good, internet works very well, 2 swimming pools (heating available in specific parts of the pools only). There’s a nice hideaway in the hotel near a water hole to watch the animals close (you can monitor them through a camera with imagens shown in the hotel TVs). Game drives were really nice. Radio communication between guides allows them to go after the animals in different parts of the park. Room was charming, housekeeping good. Fantastic place to be!
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
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Response from Wandilengxesha, Guest Relations Manager at Kwa Maritane Bush Lodge
Responded 6 Jan 2020
Dear Gustavo R Thank you for the time taken to share your experience at our Lodge on - it is much appreciated! We delighted to see that you enjoyed your stay and the hospitality of the Kwa Maritane Bush Lodge Team. Collectively as a team we always strive to give our guest the best bush experience and we happy to see that you enjoyed our facilities like the hide and game drives. Thank youonce again for the positive feedback and we looking forward to welcoming you back to Kwa Maritane. Kind regards Wandile Ngxesha Guest Relations Officer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ECS-NL wrote a review Dec 2019
Sittard, The Netherlands405 contributions54 helpful votes
Kwa Maritane is a beautiful resort.Very close to Sun City and a shopping mall. Manyane gate/Mogwase is a 15-20 min drive away. Staff is very friendly and helpful, had a shower drainage issue overflowing the room with water. Got a new upgraded room with a beautiful view next to the fence The hide out is a special experience, walking through a 180 mtr tunnel... The sun set drive was excellent and dining in ''da bush'' was awesome. Breakfast and dinner buffet: outstanding! Loved it! The E 350,- per night is a bit overpriced but that is a personal opinion.
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Date of stay: December 2019
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Wandilengxesha, Guest Relations Manager at Kwa Maritane Bush Lodge
Responded 31 Dec 2019
Dear ECS-NL Thank you for the time and effort to give us feedback. We delighted to hear that you enjoyed the facilities, ambiance and location of the lodge, staff service and Boma dinner which was Awesome! Once again thank you for the feedback and we look forward to welcoming you back to Kwa Maritane Bush Lodge. Kind regards Wandile Ngxesha Guest Relations Officer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ElmienSA wrote a review Dec 2019
Johannesburg, South Africa18 contributions5 helpful votes
We stayed in a unit (that was not self-catering) for a weekend. The room was spacious enough for us and we loved having our morning coffee on the small patio and watch the game walk by.
Looks like all rooms have a view on the game fence, which is really great. We saw elephant, baboons,impala etc from our patio.

The boma dinner is a great night out. The game drives were wonderful - we were allowed to take small kids along and luckily they all behaved!

Breakfast is good. Dinner is ok (boma dinner was better food). The outdoor seating at the restaurant is great as you also have a view on the park.

The waiters at the restaurant are a bit unfriendly and extremely slow service for drinks. The spa was fully booked so think you need to book that in advance.

Great activities and playgrounds for kids. A family friendly yet quiet resort for a peaceful break in the bush.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Wandilengxesha, Guest Relations Manager at Kwa Maritane Bush Lodge
Responded 30 Dec 2019
Dear ElmienSA Thank you for the time taken to share your experience at our Lodge on TripAdvisor - it is much appreciated! We delighted to see that you enjoyed your stay with us at Kwa Maritane with our spacious rooms with delicious amenities suitable for good morning vibes with a beautiful view of the Pilanesberg National Park. We pride ourselves in providing our guest with a true bush experience whilst they staying with us and we are happy that the Lodge's ambience , our game drives and boma braai achieved just that. We have also taken a note of the comment raised about the staff in the Restaurant. Please note that we have addressed the issue and will continue to set the bar higher. Thank you once again for the feedback and look forwad to welcoming you back to Kwa Maritane Bush Lodge. Kind regards Wandile Ngxesha Guest Relations Officer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
shelo wrote a review Dec 2019
1 contribution
we are currently vacationing here this Christmas and its a very peaceful place. besides the excellent service for our room staff,the guys at the pool bar and some of the white guests are racists. imagine telling 15 year olds not to swim next to your children coz they look dirty.what kind of sick behaviour is this?!...the lady 's children even have the audacity to ask my nephews of they came here by taxi coz we are black. the lady and gentleman serving refreshments by the pool are also very rude to black children asking for prices for refreshments there.its so weird.other than that little drama, everything else is amazing so far.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Wandilengxesha, Guest Relations Manager at Kwa Maritane Bush Lodge
Responded 28 Dec 2019
Dear spicegirl2130 We at Kwa Maritane do not condone any act of racism in any shape or form. Please note that the unfortunate incident that you faced is been investigated by our General Manager and Food & Beverage manager. I did try communicate with you by sending you a message on TripAdvisor on the 25th December 2019 hoping that I would still find you in house so we can resolve the incident, unfortunately I did not receive a response. Please also assist us in this by proving me with more details of what furthermore unfolded and who you reported this incident to if you did , to: wngxesha@legacyhotels.co.za or please contact the Lodge and ask to speak to Wandile Ngxesha ( Guest Relations Officer). With regards to the rudeness of our staff towards our guest we will as a matter of urgency deal with the staff which were on pool duty on this particular day. As we see this in a very serious light I would like to apologize for our staff unacceptable behaviour and assure you that we will deal with the staff regarding this matter Sincerely, Wandile Ngxesha Guest Relations Officer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Questions & answers about the rooms

Answer from Wandile Ngxesha
Jan 2020 |
Hi Alexandria and German :) 1. is there a shuttle or a way to set up a transfer from Johannesburg airport to the lodge and on the way back as well? If yes how do we go about doing this and how much does it cost? Yes we do have an independent company which we work with that does shuttle services for us from Johannesberg to Kwa Maritane. I will forward their details to you and you can contact them. Refiloe Mokgoshi Reservation Manager Tautona Tours and Safaris Fax: +27(0) 86 725 9396 Mobile: +27 (0) 72 435 2190 Emergency: +27 (0) 82 962 3224 2. which room is best for game viewing from the comfort of the room itself, we have read many reviews stating they were able to view the animals so close to their door step but we want to know which room we should go ahead and book for the best opportunity. Our standard family rooms provide the best veiw of the Park as they are on the Park fence line whilst the other rooms face the lodge. Our family rooms have two double beds and a sleeper couch. 3. on our last day when we check out, our flight is not until 9:20pm...will we be able to do a game drive that morning as well? If yes does that cost extra and are we able to use the facilities through the day until our transfer leaves for the airport? Our rate include a game drive per night staying with us so if you want to do an extra game drive making it 3 game drives you will have to pay extra. Yes, you will be able to use the resort facilities unitll you leave. Please note to book your game drives directly with us on : 014 552 5363/014 552 5100 4. on Expedia the rooms say “includes breakfast and dinner” in the price but then in terms and conditions it says there is an extra cost for breakfast, can you please clarify what is covered in the price? Our rates do inlcude Dinner bed and Breakfast with no extra cost. You can altenatively contact our reservations team directly on 014 552 5161 or 014 552 5255. 5. would it cost extra to extend our check out to a later time to be able to use the showers etc before leaving for the airport if so how much? Yes you can extend your check out time @ a cost of R 1 800.00. Thank you so much Alexandria and German and I look forward to welcoming you to Kwa Maritane Bush Lodge. Regards, Wandile Ngxesha Guest Relations Officer
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Answer from Wandile Ngxesha
Dec 2019 |
Hi Andrea Thank you for your inquiry, Yes we do have a spar supermarket close by in Sun Village which is 3-5km away from the lodge. We also do have a shuttle service that we work with for transfers and pick up to and from Jhb called Tau Tona so we can arrange it should you need it. We do offer both self drives and Game drives, our game drives cost R540 pp. should you need future information please contact me on 014 552 5363.
1 vote
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Answer from dgalli2017
Feb 2018 |
Dear Mikey G As previously mentioned, the family rooms are best. Kind Regards Kwa Maritane
0 votes
Answer from dgalli2017
Feb 2018 |
Hi Mikey G As previously mentioned, the best rooms are the family rooms. There is still a fence so the animals don't come within the lodge. Kind Regards Kwa Maritane
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Answer from dgalli2017
Feb 2018 |
Good Day Mikey G The rooms with the views of the park are the family rooms. These rooms have 2 double beds and a smallish lounge with a sleeper couch that leads on to a balcony looking into the park. Kind Regards Kwa Maritane
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