Let me start by saying I travel several times a year to BA. I always stay at Palermo neighborhood. I just love the area. After being in so many boutique hotels there I decided to give it a try to the Malabia House .
I was very excited about staying in this place after reading about the location and thow it used to be a convent before it was turned into an hotel.
I was turned off the moment I did the check in and was told my room did not have a bathroom inside . They said it has a private bathroom but it was across the hall.
I told them I was not aware about that.They said that after you booked a room they send a note on your reservation that you got that room. I was shocked !
I did not see it! It never occurred to me that a 4 star place has rooms like that. I could see this happening in a hostel but not at an hotel!
I requested to be move to another room with the restroom inside and was told that they had to look for the upcoming reservations.
Later in the evening I was told by the front people they couldn’t understand why I was not given another room.They had some available when I arrived.
Bottom line, it is a decent place,good location but BE AWARE OF THE FINE PRINT on your receipt when you place your reservation.
Great location in the middle of Palermo Soho, one of B A's best neighborhoods. Lots of restaurants & shopping close by. Bus transportation and neighborhood shops & supermarkets around the corner. Comfortable, quiet room with a small ensuite bathroom. Excellent breakfast (included in the room rate). Excellent staff!! We were welcomed by Cecilia, the manager and all queries & requests that we directed to her and her staff, especially Irina, were handled not only professionally but with a uniquely personal touch. We will definitely stay here again.
Lovely decor but the room I booked had no en-suite, private bathroom over the corridor, did not know this until I arrived, the hotel should make you aware of this.
The girl on reception was one of the surliest, unfriendly people I have ever encountered and did not make me feel welcome in any way, This is my third and last stay here.
I suggest the owners invest in some customer care training!!!
We stayed 5 lovely nights in this B&B, converted from a convent. The staff were helpful and friendly, the location is good, with restaurants and boutique stores within walking distance. The place is charming, with nice decor. Our room was spacious. The bathroom fixtures could use some repair/upgrading and the bidet could use a lid. We liked the fact that there was a US electric outlet. Overall a memorable stay.
I stayed for almost a week, this is an ancient renovated building, no elevators but its a short stair to just one floor. Room was spacious except bathroom probably the only thing I found somewhat under standards; big comfortable bed, very nice classic stlyish decoration; wonderful breakfast, in a small nice room where you share a big table, good to start a conversation with your fellow guests if they were not texting over smartphones:) great location in the heart of Palermo Soho.