Amazing Ski Vacation in Bansko Bulgaria
First, we want to give a current review of a short 5 day ski vacation in Bansko in January 2020: it was wonderful. Contrary to other reviews, we found – without exception - the Bulgarians in Bansko to be incredibly nice, friendly and eager to help. From the hotel staff, the ski staff (at 2 separate places), and even just the passersby on the street, everyone welcomed us with a smile, a kind word and a helpful gesture if asked for.
Hotel: We stayed in the Platinum Casino Hotel. Check in and out was a breeze and we were even accommodated a bit early with a beautiful room and a stunning 270 degree view of the surrounding mountains. Sunrises and sunsets were magical. The room comes with lots of extras such as bathrobes, disposable slippers, extra blankets (no need, there was more than enough heat which you could adjust to your own comfort level), lots of pillows, comfortable beds, and even a hot water kettle, with coffee, tea, sugar. There was a notice in the bathroom that the water from the faucet is not for drinking, and so we bought bottled water at the nearby Happy Market (3 liters for 2 leva), but in speaking with the natives, it seems that the water in Bansko is quite pure so we are not sure what the issue is at this hotel.
Restaurant: We ate at the kosher restaurant in the Platinum Hotel. The staff was fantastic and could not do enough for us. And all with a smile! They even remembered our special requests from one meal to the next (extra crispy French fries). The food was prepared fresh and was, for the most part, very tasty. Some of the spices were familiar to us in different contexts, so some of the food (the rice) was a bit strange tasting, and there was a lot of oil used, but overall, we were very happy with the food. For those going with the kosher package, you should know that the kosher restaurant has only one kitchen which is meat only. So, although a bit strange, even breakfast (eggs – omlettes, scrambled eggs, Shakshuka), pancakes, French toast, etc. is meaty. There is a separate table set up outside the restaurant that has an option for milk in your morning coffee or tea, but it cannot be taken into the restaurant.
Pool: There is a small Jacuzzi which was wonderful for aching muscles after a day of skiing. The pool area is nice although the floor tiles are slippery and the pool is really only for hanging on the side or laps as it has a uniform depth of 1.60 meters.
Hotel Spa: One of us took a paid massage at the Hotel Spa. 100 leva. The masseuse, named Shelley, was amazing and wonderful. However, we were very upset that the coupons that almost everyone receives for a free 15 minute massage were useless (unfortunately, as we had been warned). Upon presenting them, we were told they can only be used from 9-3 (when we were skiing, duh!) and only on the first 2 days (one of which is the arrival date). So bottom line is they are not good for arrival day as it is too late (check in at 2 pm), and only good on early part of the day after you arrive. This is not written ANYWHERE. The whole coupon is worthless. There are comparable massages available at other, reputable hotels for about half the price (55/65 leva), but you lose the convenience of coming down in your fluffy bathrobe .
But the bottom line is that we really really enjoyed our vacation at the Platinum Hotel and Casino and recommend it highly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
This response is the subjective opinion of the management representative and not of TripAdvisor LLC