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All You Need to Know About the Pool
at Platinum Hotel & Casino Bansko

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Guests1 room, 2 adults, 0 children
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Pool review highlights
Pros - • This hotel has a nice swimming pool and spa facilities, they also offer a complimentary 15 minute massage (however...
... coffee or tea, but it cannot be taken into the restaurant. Pool: There is a small Jacuzzi which was wonderful for aching...
... 2/ very clean, warm rooms, 3 lifts, nice staff 3/ swimming pool is very warm ( 34C) and beautiful, nice sauna and steambath,...

Reviews that mention pool

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EmB02 wrote a review Mar 2020
Halkirk, United Kingdom1 contribution
Pros -
• This hotel has a nice swimming pool and spa facilities, they also offer a complimentary 15 minute massage (however needs to be used before 2pm in the day).
• the cleanliness of the hotel is of good standard.
• the restaurant offers a good variety of food daily and restaurant staff are very friendly.
• wifi connection is great throughout the hotel.

So I will say I have more negative comments about this hotel but that's not to say I wouldn't reccomend to a friend. It is little things that annoyed me personally but if they could be over looked this hotel would be a great place to stay in Bansko.

Now the cons..
• the jacuzzi was not cleaned often enough, too dirty to use.
• THE CONSTANT NOISE MORNING AND LATE EVENING!!! Wow, what a racket during the morning and night.. firstly you can hear everything in the rooms next to you, everything! From the wardrobes banging shut to conversation just someone walking down the hallway (charging mostly)! There needs to be more improvement with sound proofing the rooms.
• the shower pressure is great however the amount of water that's left on the floor afterwards is ridiculous! May aswell make the bathrooms a wet room. Just makes it dangerous and there's not bathmat.
• I may have been very unlucky with my room this time round but it needs to be made clearer to guests the number to contact reception. It is not 111! Must of had 3 phone calls daily.
• the food in the restaurant was of good variety like I said previous however it wasnt being kept hot enough whilst sitting out. It was near cold when I got to the table. We tried going earlier to see if it made a difference and it didnt.
• the games room needs a good upgrade.
• I would also say the attitude of the staff needs a little improving, some aren't as friendly as others.
Overall, a good 3 out of 5.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Ivaylo Chaushev, Guest Services / Front Office at Platinum Hotel & Casino Bansko
Responded 4 Mar 2020
Dear emBtravel2, We would like to sincerely thank you for choosing Platinum Hotel & Casino Bansko for your winter vacation. Your comment provides insight for other guests and they will have a good idea of what to expect. With this in mind, we would like to let you know that your comment will be shared with management and staff to build upon what we already have to offer. Once again thank you and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
japt wrote a review Feb 2020
6 contributions1 helpful vote
Amazing Ski Vacation in Bansko Bulgaria
First, we want to give a current review of a short 5 day ski vacation in Bansko in January 2020: it was wonderful. Contrary to other reviews, we found – without exception - the Bulgarians in Bansko to be incredibly nice, friendly and eager to help. From the hotel staff, the ski staff (at 2 separate places), and even just the passersby on the street, everyone welcomed us with a smile, a kind word and a helpful gesture if asked for.
Hotel: We stayed in the Platinum Casino Hotel. Check in and out was a breeze and we were even accommodated a bit early with a beautiful room and a stunning 270 degree view of the surrounding mountains. Sunrises and sunsets were magical. The room comes with lots of extras such as bathrobes, disposable slippers, extra blankets (no need, there was more than enough heat which you could adjust to your own comfort level), lots of pillows, comfortable beds, and even a hot water kettle, with coffee, tea, sugar. There was a notice in the bathroom that the water from the faucet is not for drinking, and so we bought bottled water at the nearby Happy Market (3 liters for 2 leva), but in speaking with the natives, it seems that the water in Bansko is quite pure so we are not sure what the issue is at this hotel.

Restaurant: We ate at the kosher restaurant in the Platinum Hotel. The staff was fantastic and could not do enough for us. And all with a smile! They even remembered our special requests from one meal to the next (extra crispy French fries). The food was prepared fresh and was, for the most part, very tasty. Some of the spices were familiar to us in different contexts, so some of the food (the rice) was a bit strange tasting, and there was a lot of oil used, but overall, we were very happy with the food. For those going with the kosher package, you should know that the kosher restaurant has only one kitchen which is meat only. So, although a bit strange, even breakfast (eggs – omlettes, scrambled eggs, Shakshuka), pancakes, French toast, etc. is meaty. There is a separate table set up outside the restaurant that has an option for milk in your morning coffee or tea, but it cannot be taken into the restaurant.
Pool: There is a small Jacuzzi which was wonderful for aching muscles after a day of skiing. The pool area is nice although the floor tiles are slippery and the pool is really only for hanging on the side or laps as it has a uniform depth of 1.60 meters.
Hotel Spa: One of us took a paid massage at the Hotel Spa. 100 leva. The masseuse, named Shelley, was amazing and wonderful. However, we were very upset that the coupons that almost everyone receives for a free 15 minute massage were useless (unfortunately, as we had been warned). Upon presenting them, we were told they can only be used from 9-3 (when we were skiing, duh!) and only on the first 2 days (one of which is the arrival date). So bottom line is they are not good for arrival day as it is too late (check in at 2 pm), and only good on early part of the day after you arrive. This is not written ANYWHERE. The whole coupon is worthless. There are comparable massages available at other, reputable hotels for about half the price (55/65 leva), but you lose the convenience of coming down in your fluffy bathrobe .
But the bottom line is that we really really enjoyed our vacation at the Platinum Hotel and Casino and recommend it highly
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Date of stay: January 2020
Room Tip: 270 degree view on the top floor
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Ivaylo C, Guest Relations Manager at Platinum Hotel & Casino Bansko
Responded 14 Feb 2020
Dear japartment, We would like to sincerely thank you for taking the time to provide us with such a detailed review and we are glad to find out that you enjoyed your stay with us. Your comment will give the chance of our future guests to get an idea of what we have to offer and that we take guest satisfaction seriously. Thank you once again and we hope to have the chance of welcoming you in the not so distant future. Best wishes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elsa S wrote a review Mar 2018
Ramat Hasharon, Israel87 contributions22 helpful votes
+1
I would highly recommend this hotel for several reasons:
1/ location is perfect, 2mn walk from the gondola and same distance to the center so that’s a huge advantage. There is also a free shuttle every 20mn to the gondola/ return.
2/ very clean, warm rooms, 3 lifts, nice staff
3/ swimming pool is very warm ( 34C) and beautiful, nice sauna and steambath, working jakkuzi
4/ brand new fun zone for kids and adults ( play room)
5/ Breakfast was fine too ( eggs, coffee...basic)
Some flaws: half- board was included which is ok for kids but i would recommend to narrow the variety of food selection& improve quality rather than the amounts.
I would recommend to replace some parts of the jakuzzi that did not look good.
Overall very satisfied with this hotel,would definitely come back.
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Date of stay: March 2018Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
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Response from Ivaylo C, Guest Relations Manager at Platinum Hotel & Casino Bansko
Responded 2 Apr 2018
Dear Guest, Thank you for taking time to share your positive experience at Hotel Perun & Platinum Casino. We are very pleased to hear that you enjoyed your stay. We appreciate your input and we will take action on the area that needs improvement. We hope to see you again in the near future. Hotel Perun & Platinum Casino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
DavidFelberg wrote a review Mar 2018
Ra'anana, Israel59 contributions13 helpful votes
The hotel has pluses and minuses...
On the plus side are the location, shuttle service to the gondola, cleanliness, and facilities (pool, spa, restaurant, etc.)
On the minus side are the extra-thin walls between rooms (you can hear EVERYTHING), and the fact that the casino is right near the reception and the smoking inside seeps out to "greet you" as you enter the hotel.
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Date of stay: March 2018Trip type: Travelled with family
Room Tip: Try to choose a room with a small balcony, it helps to let in a bit of fresh air
Value
Rooms
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Ivaylo C, Guest Relations Manager at Platinum Hotel & Casino Bansko
Responded 27 Mar 2018
Good afternoon Mr. Felberg, Thank you for leaving a comment regarding your stay in Hotel Perun & Platinum Casino. We will take note to improve our services and we are looking forward to seeing you again in the near future. Best Regards Ivaylo Chaushev
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
oronru wrote a review Mar 2018
Haifa, Israel65 contributions23 helpful votes
the hotel is very good and profesional
the staff are nice and helpfu
the food is very good the veriyety is rich
there is a spa in the hotel with nice swiming pool 'sauna'jacuzy
the big casino in the front is very profession
its is located 900 m from the main gondola aproximatly 10 min walk
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Date of stay: April 2017Trip type: Travelled with friends
Value
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Ivaylo C, Guest Relations Manager at Platinum Hotel & Casino Bansko
Responded 8 Mar 2018
Hello, Thank you very much for your excellent review and comments. We highly appreciate you for being our guest and we are looking forward to seeing you again. Best Regards. Hotel Perun & Platinum Casino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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