Booked to stay 4D/3N at premium pool sea view villa for 3 adults. Upon check in noticed room amenities provided were for 2 adults. Called housekeeping but no additional amenities were sent. Tried front office. Was told it was standard to provide amenities for 2 even though we paid for 3. To cut the story short, in the end they sent the additional amenities. OMG that was the first time I had to argue with hospitality staff to get what I paid for. They seem to think they are running a boot camp?
The villa allocated was tired looking. This is understandable due to the lockdown. But housekeeping needs to buck up and do a better job - kids scribblings on the door frame, marks on glass doors, grime at the private pool.
I also had the misfortune of losing my bag of toiletries. Brought this up to housekeeping but other than sending someone over to understand the situation, no apology or assurance that they will look into the matter.
The only saving grace was the excellent service I had from Lexispa and the awesome view from the balcony of my villa - of slow sailing ships in the straits of Melaka. But not enough to warrant a repeat visit nor will I recommend this resort to friends and family - sorry!
Huge resort. U need buggy to go to your room . Each room has swimmg pool good enough for kids .
Room n swimming pool was clean. We booked premium pool villa and view is u got to see another rooms in front. Not quite privacy .
Breakfast is good plenty of choices but public holidays was hectic the restaurant was full inside out.
Bicycle provided ( rental) , few activities at beach but not fully operate yet due to covid.
1. There’s 2 check in lobby for different room type , staff should be couch to confirm with customer at first level l. I’m been waiting at wrong lobby for 15mins due to wrong instructions
2. Hotel did reserve priority parking for suite room, why not confirm with customer on number plate / car brand a day before / during booking ? The security have no idea who eligible for the parking, we have to park further ahead although we qualify for that privilege
3. Bath room is slippery, appreciate if could add on few anti slip mat
4. Balcony is too dark, advise to install some romantic lights
5. YouTube access direct from hotel TV ? Perhaps is right issue, but if able to be done then it’s another achievement for u
Overall is satisfied, it’s the best hotel in PD I’m been so far, hope it can be maintain and upgrade during my next visit
Check-in was quick. Got a welcome bag with canned drinks, cookies & mini hand sanitiser. Room is big with 2 huge comfortable king-sized beds. Amenities were basic, though there was no body lotion provided for a 5-star property such as this.
Breakfast fare was average with the ordinary local spread. Not much coffee/tea selections. Pastries selection was also limited. We had dinner at the Japanese & Roselle restaurant - quite expensive and quality was just 'meh'...
A lot of the facilities were not opened - probably due to lack of staff, so guests were just loitering around the premise and walking around the beach area. All the food stalls at The Hibiscus Walk were also closed and are not operating yet even though the property is open to guests.
We stayed 2nights. Our room did not get to be made up/cleaned as there was an apparent lack of staff.
For the price I paid for 2 nights, I think it is way over-priced and not worth the money. If anyone intend to go, better to wait a while when the place is up and running again with more staff to operate all the facilities like karaoke, the other restaurants, the water sports, the shuttle to the museum and nearby mall, etc.
This was my 1st ever getaway after the pandemic started with the movement control, SOP etc. Despite some bad reviews about the place, me and my Taiwanese colleague, who is planning to leave the Malaysia workplace for good, decided to release ourselves from the 2-year disciplined and energy-draining WFH work life, and go for a recharge.
As the country has moved towards opening up, the place were quite crowded, even though during the Puasa month period.
Our experience weren't as bad as some mentioned in the review.
Check-in was not slow, despite the crowd. Buggy service was immediate for us, when we 1st took it. Thereafter, we walked all the time, because we intended to keep distance from others as much as we can, and our unit is not that further away (we stayed at the petal location).
The pool was cleaner than we expected (review said dirty) but the sauna room was not functioning (not heated up even though on it for 30 mins).
Staff we encountered from receptionists to buggy driver to restaurant operators were nice. We did once ask for replenish of our toiletries (as we stayed for 2 nights), I had to call twice as my 1st request was not attended to.
Nevertheless, the room rate is agreeably over-priced as many claimed. With about RM 1,500 , it is not really worth the price we paid.
The buffet breakfast was good enough for me (because I have been locked down at home eating limited variety of food for the whole two years) but it is not up to the standards for a five star hotel buffet (bread, nasi lemak, porridge, omelets, soup noodle - not at par with what a 5-star luxury resort supposed to offer). We did not have our lunch and dinner in house though, as the restaurants were not fully operational yet and was told the the dinner could be fully booked for buka puasa.
Since this was a staycation, we did not expect much but just to stay relax and stay away from work & lockdown routine.
So I did enjoy my getaway during my stay in the resort. We rested very well. However, it will be quite pricy and uneventful, if you expect a merrier/happening getaway, unless going with family and kids (who may love the little swimming pool in the unit).
And as a Penangites, Port Dickson, its food and its beaches have never attracted me comparatively. Unfortunately. Sorry.