We chose this hotel based on price and proximity to the airport. When you have luggage you call the hotel and they send an American Cab to pick you up at no charge. You can also reserve a morning pick up for return to the airport. The hotel is old...The room was clean and shower worked well and beds comfortable-all you want went only needing a place to sleep before a flight the next day.
We needed an overnight between flights. I had difficulty finding a reasonable room with a shuttle. I was apprehensive of the Comfort Suites because the pictures look a little down-scale. BUT, we found the hotel to be very comfortable, clean, welcoming. Our room was large. The bed was ultra-comfortable. And, the breakfast was great. The lobby is small and the exterior of the building is not fancy but everything that counts is top of the line. I highly recommend this as a great choice.
Very close to the San Jose Airport. The free breakfast, WiFi, and parking are very appreciated. The staff was friendly and helpful. Comfortable bed. The room was clean and spacious room. Very quiet hotel!
Called hotel direct number for a pick up but the number didn’t work. There was no shuttle despite the confirmation says they provide an airport shuttle. We called their hotel customer service line as well but they couldn’t help either.
We were standing at airport talking to their customer service centre, waiting for a shuttle for about 30 mins. During that time, Double Tree shuttle came around 3 times yet no shuttle from Comfort Suites. We ended up having to take an Uber. I am hopeless that the hotel will reimburse this cost.
Looking at many bad reviews here, we regret we book Comfort Suites. There is no management response to any reviews either. I suppose they just don’t care.
When we arrived, hotel staff just shrugged said he has just got in. He had no idea the phone didn’t work. He said this shuttle issue happens a lot ... enough said. He didn’t apologise nor offer any compensation to our Uber.
We booked this hotel because it has an airport shuttle. If we know this service is unreliable, we would have booked elsewhere.
DO NOT STAY here. This place is a scam.
We tried to call to ask a question a few days before we arrived and there was no answer. When we did arrive, one pulls into the parking garage which was all right but made us hesitate. It seemed it was well lit and had camera for the staff to keep an eye on it. Staff was nice. When we opened our room door, the odor of age was extremely strong and unpleasant. The hotel has obviously been updated in the last few years so I’m not sure why the aged odor was so strong. Otherwise, our room was clean and comfortable. My husband lost internet on his computer (he hasn’t had any problems with it before or since) but I had no problems with it. We didn’t eat breakfast here, but with family elsewhere.