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All You Need to Know About the Rooms
at Fairfield Inn & Suites Ottawa Starved Rock Area

Room/Suite (54)
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Guests1 room, 2 adults, 0 children
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Room review highlights
... “to go” bag. Juice Fruit and bar. Pool closed. Exercise room 1 person limit. Front desk staff helpful and friendly. ...
... be a decent deal. I had a king size bed in kind of a small Room but That was comfortable television was big and slept well....
... the reservation online. Check in was very fast and easy. The room was clean and nice. The beds and pillows were very...

Reviews that mention rooms

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Lynn C wrote a review Jul 2020
Niles, Michigan14 contributions
Walk in shower with Paul Mitchell products even shower gel was fantastic!! King bed had seen better days, spring sounded like popped when sat on it and it was not supportive. COVID changed breakfast to a “to go” bag. Juice
Fruit and bar. Pool closed. Exercise room 1 person limit. Front desk staff helpful and friendly. Room very clean nice carpet.
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Date of stay: July 2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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SIOUXFANFOREVER wrote a review Jan 2020
Las Vegas, Nevada548 contributions126 helpful votes
I found this hotel on Trip Advisor and read some reviews and decided to stay there. I was not disappointed it seems the hotel was Built-in 2017 so everything is still very new clean and organized, Check in was fast and friendly I booked it on priceline, I got what seemed to be a decent deal. I had a king size bed in kind of a small Room but That was comfortable television was big and slept well. Popped in at breakfast this morning for some coffee and old meal they had a pretty extensive breakfast layout With everything from fresh fruits to eggs and waffles
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from ArrateH1, Front Office Manager at Fairfield Inn & Suites Ottawa Starved Rock Area
Responded 9 Jan 2020
Dear SIOUXFANFOREVER, Thank you for selecting to stay at our Hotel during your travels to Ottawa. We are delighted to hear that you had a great stay with us and were able to enjoy most of our amenities. We will hope to see you next time your needs bring you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jeannie H wrote a review Oct 2019
Illinois25 contributions2 helpful votes
I made the reservation online. Check in was very fast and easy. The room was clean and nice. The beds and pillows were very comfortable. We had 2 adults and 2 children in a queen suite. There waa plenty of room. The pool is small, but adequate. The kids loved it. The hot tub was warm and relaxing. The bathroom and the shower were big and quite nice. There were plenty of breakfast choices. The staff were all friendly and helpful. I would highly recommend this hotel.
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Date of stay: October 2019Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from ArrateH1, Front Office Manager at Fairfield Inn & Suites Ottawa Starved Rock Area
Responded 23 Dec 2019
Dear Jeannie H, Thank you for choosing to stay with us during your travels with your family. We are very happy that our Queen Suite was and all of our amenities were able to accomodate you and your little ones! We will hope to see you again and get the chance to serve you once more, next time that your travels bring you back to the Ottawa Area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Andy1343 wrote a review Sep 2019
Boone, Iowa135 contributions14 helpful votes
We were warmly greeted and our mobile check in worked great. Very nice room and very quiet. One of the few Fairfield’s to have a hot tub. Very good breakfast which was nice and hot. The staff made some good local highlights and dining recommendations.
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Date of stay: September 2019Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from ArrateH1, Front Office Manager at Fairfield Inn & Suites Ottawa Starved Rock Area
Responded 23 Dec 2019
Dear Andy1343, Thank you for choosing to stay at our Fairfield here in Ottawa. Mobile check in is a great tool to make the Check-In experience a breeze! I am happy to hear that you were able to enjoy that Bonvoy Member feature. Thank you once more for selecting our hotel during your travels, we are delighted to hear your stay review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Poxie&Sam wrote a review Aug 2019
Chicago, Illinois129 contributions24 helpful votes
+1
Reviews were right! There are so many issues here in terms of cleanliness! We got so tired from hiking at Starved Rock that we forgot to check our bed! But why should we check it!? We trusted the Marriott brand and much to our dismay, we ended up changing the bedsheet and pillow cases ourselves because it was obviously recycled! We saw hair everywhere in the bed and pillow cases! Guests should not be doing this because we paid for our room! Housekeepers should not and NEVER recycle bedsheets and pillowcases! Melissa ( the housekeeper), even left a note for us to enjoy our stay! But how can we enjoy our stay if there were issues with our bed, molds in the bathroom and the toilet wasn’t cleaned and had yucky residue in the sides of the toilet bowl! Please don’t ever subject guests to this kind of disappointing experience! We booked your hotel because we would like a relaxing stay not a STRESSFUL STAY! So for guests who are planning to book this hotel, check your bed and pillow cases first before sleeping on it!
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Date of stay: August 2019Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from ArrateH1, Front Office Manager at Fairfield Inn & Suites Ottawa Starved Rock Area
Responded 23 Dec 2019
Dear Buzz C, We recognize your time is valuable and appreciate the feedback you have provided. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at the Fairfield Inn & Suites Ottawa Starved Rock Area, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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