Date of stay: August 2019Trip type: Travelled as a couple
Reviews were right! There are so many issues here in terms of cleanliness! We got so tired from hiking at Starved Rock that we forgot to check our bed! But why should we check it!? We trusted the Marriott brand and much to our dismay, we ended up changing the bedsheet and pillow cases ourselves because it was obviously recycled! We saw hair everywhere in the bed and pillow cases! Guests should not be doing this because we paid for our room! Housekeepers should not and NEVER recycle bedsheets and pillowcases! Melissa ( the housekeeper), even left a note for us to enjoy our stay! But how can we enjoy our stay if there were issues with our bed, molds in the bathroom and the toilet wasn’t cleaned and had yucky residue in the sides of the toilet bowl! Please don’t ever subject guests to this kind of disappointing experience! We booked your hotel because we would like a relaxing stay not a STRESSFUL STAY! So for guests who are planning to book this hotel, check your bed and pillow cases first before sleeping on it!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from ArrateH1, Front Office Manager at Fairfield Inn & Suites Ottawa Starved Rock Area
Responded 23 Dec 2019
Dear Buzz C, We recognize your time is valuable and appreciate the feedback you have provided. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at the Fairfield Inn & Suites Ottawa Starved Rock Area, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC