This hotel definitely could use some updates, lock chains on the hotel rooms are one, but the motel was clean and loved the easy access to the parking lot. The outdoor pool was large and clean, the fitness center faces the pool so it offered nice views while working out. The front desk staff definitely could use some training, did not thank us for being Diamond Rewards members nor did they offer us our free welcome gift. The lobby is separated from the rest of feb hotel, you have to walk outside to go to breakfast which may offer an inconvenience during the colder months. The breakfast was ok. Not the best Best Western we have stayed at, but reasonably priced and we had a comfortable night stay.
This is a well run hotel and the staff make every effort to meet the needs of their customers. We highly recommend this hotel to anyone needing a hotel in the St Charles, Illinois area. The rooms are comfortable and clean and the breakfast is very good with a lot of choices. the fitness center has a choice of exercise machines in it. Nice hotel..
Stayed 2 nights. Large room and queen size beds. Stayed in the executive building where all rooms open into corridor. They also have outside entrance rooms in another building. Clean and nice amenities. Hot breakfast included only improvement would be the coffee. Gym was nice and included two Tv's
Had a small issue with tiny ants in bathroom once staff was aware they took care of issue immediately.
Would stay again in area
Good for the price! Nice fitness center and good breakfast! Staff could be a bit more welcoming, but otherwise a visit was good. I would stay there again if I were to visit St Charles again in the future
The gentleman who runs this hotel is professional, accommodating and always well dressed. We were there for a wedding planning in July and returned in September for the actual wedding. The rooms are clean and well supplied. The small pool area could use more seating and updating but always very clean. The fitness center is small but adequate for the size of the hotel. The air conditioner was not sufficiently cooling the space but sweating sometimes is good. ;) I would stay here again without any hesitation.