Lotus resort Desaru is pretty much akin to a small residential neighbourhood with resort style amenities. You might still want to go around the area in a buggy if your rooms are quite a distance from the lobby/breakfast area/beach.
We booked a 4-bedroom 2-storey apartment, with TV in the drawing room and also in one of the upstairs bedrooms, said bedroom also came with ensuite bathroom. There was one bedroom and bathroom on the first floor and three bedrooms and 2 bathrooms (including ensuite) on the second. A storeroom was situated immediately to the right of the main door. The apartment could also be accessed through another door on the upper floor but we hardly used that.
The kitchen was small but functional which suited our purposes as we were not going to do much in the way of cooking anyway. Just off to the left of the kitchen counter was a dining area which sat eight, though the table wasn’t vey big. We used it to play our boardgame at night. The apartment was clean and spacious.
At the time of booking we’d requested for an extra bed. The bed did come, but the hotel staff were unwilling to bring it up to the second- floor bedroom, even though there was a lift that served that floor and our apartment could be accessed through the 2nd door I’d mentioned earlier. This was definitely a stinkeroo. More training needed. Management please take note. In any other well-respected and self-respecting hospitality establishment, it would’ve been an easily-fulfilled guest request. My friend had to lug the bed up to the bedroom himself.
To play at the waterpark you had to have a wrist-tag. If for some reason your wrist-tag is no longer useable, you would need to exchange it for a new one, so do not lose your wrist tag. The waterpark consisted of some rock formations, a small water playground, a big, murky-looking pool, and…yup, that’s it. There’s a slide called the Lazy River, which eventually brings you to the one pool anyway. Surprisingly, most of the life-guards available work at the lazy river, less to prevent drownings than bottlenecks on the slides, which could lead to injury and I guess, drowning? And, as the name implies, the lazy river doesn’t put in full 8-hour days. It’s open from 9-12 and then from 3-6. Anything in between, before and after is siesta. But, you still have that one pool remember?
As with most other water theme parks, this one also has a contraption, and here it is in the form of a giant coconut, that tips and spews water over bathers who have had enough of that one murky-looking pool. Built around that contraption is a slide, the very construction of which begs the question why, as the slide ends in ankle-deep water. Ankle-deep. Maybe it was for the bathers who were so disappointed with the Lazy River’s long siestas that they decided to hurt themselves. However, I must say that this was the only feature of the waterpark that I liked, because seemingly as an afterthought, they had built a small roof just below the tipping coconut so that the water spreads over a wider area. This is important. It makes the holiday-goers happy. It also makes for good slo-mo videos.
There were several options for dinner. At the time of our visit during the monsoon season, the BBQ dinner was brought indoors and, please take note if you have hungry kids, starts at 730pm. Consequently, we plonked ourselves at a buffet restaurant and as luck would have it, the restaurant staff were just filling the buffet trays with hot food. We had a combination local food/steamboat dinner. Dinner was alright, but the staff needed to be more attentive. At the time of our sitting, we were the only diners there and yet service was mediocre. There was once I was obviously looking for something (a dessert spoon for that matter) and the staff just looked on. They should have asked if they could help. So, initiative was lacking as I was clearly looking for something and finally had to ask for a spoon. Most of the staff at that point were just milling around. I found the situation more funny than annoying though. Back to the apartment after dinner and I realised that the shower takes quite a while from cold to hot, so please aim the shower head away from you first if you want a warm/hot shower. Like the apartment, the bathroom was also spacious and clean.
Other amenities include a gym which I don’t think even merits a mention in their website and a place for arcade games and indoor sports. I was sorely disappointed with the gym. It was tiny and was situated at a place that made it seem as though it was a freak-show right in the middle of a thoroughfare, with you as the main draw, where guests on their way to dinner can gawk at gleefully.
There were also two ping-pong tables, several pool tables, arcade-style racing and the whatchamacallit things where you use a claw to retrieve toys. There might be other things available but I didn’t notice. Right beside this area there was another swimming pool which looked like….a swimming pool. Four sides, blue tiles and water. No slides.
Perhaps my take on this resort is a little skewed due to our decision to visit during the monsoon season, but I’m quite sure about some things. Monsoon or not, the gym isn’t going to change soon, the water park would still remain the same for some time and probably more or less the same staff are going to be working there in 2-3 seasons to come. So, do bear that in mind. Otherwise, would I suggest this place? As with any place you go to, great company can make everything good. And we were great company. We braved through the rain during our activities and at the end of the day, came back to a clean and spacious apartment and easy-going interaction. All this managed to make the resort’s shortcomings tolerable. I’d say, don’t come with high expectations as you would be sorely disappointed. Otherwise, with good company, I don’t see why I won’t recommend it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
This response is the subjective opinion of the management representative and not of TripAdvisor LLC