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Guests1 room, 2 adults, 0 children
Gym review highlights
... if you can see outsider and the beach is not that clean in my opinion. A lot of activities closed except gym. Food a bit pricy.
... was also spacious and clean. Other amenities include a gym which I don’t think even merits a mention in their website...
... responsive. The hotel has good amenities including a simple gym, a simple fun fair and retail shop, swimming pools with...
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AnisSadiq wrote a review Jun 2020
Johor Bahru, Malaysia79 contributions18 helpful votes
Currently staying here in three-bedroom suite, the room quite spacious suitable for large family. Walking distance to the beach. Check in was taking a bit time due to pandemic. The beach is a public beach so no surprise if you can see outsider and the beach is not that clean in my opinion. A lot of activities closed except gym. Food a bit pricy.
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Date of stay: June 2020Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Jackofdiamonds wrote a review Dec 2019
Singapore, Singapore4 contributions13 helpful votes
Lotus resort Desaru is pretty much akin to a small residential neighbourhood with resort style amenities. You might still want to go around the area in a buggy if your rooms are quite a distance from the lobby/breakfast area/beach.

We booked a 4-bedroom 2-storey apartment, with TV in the drawing room and also in one of the upstairs bedrooms, said bedroom also came with ensuite bathroom. There was one bedroom and bathroom on the first floor and three bedrooms and 2 bathrooms (including ensuite) on the second. A storeroom was situated immediately to the right of the main door. The apartment could also be accessed through another door on the upper floor but we hardly used that.

The kitchen was small but functional which suited our purposes as we were not going to do much in the way of cooking anyway. Just off to the left of the kitchen counter was a dining area which sat eight, though the table wasn’t vey big. We used it to play our boardgame at night. The apartment was clean and spacious.

At the time of booking we’d requested for an extra bed. The bed did come, but the hotel staff were unwilling to bring it up to the second- floor bedroom, even though there was a lift that served that floor and our apartment could be accessed through the 2nd door I’d mentioned earlier. This was definitely a stinkeroo. More training needed. Management please take note. In any other well-respected and self-respecting hospitality establishment, it would’ve been an easily-fulfilled guest request. My friend had to lug the bed up to the bedroom himself.

To play at the waterpark you had to have a wrist-tag. If for some reason your wrist-tag is no longer useable, you would need to exchange it for a new one, so do not lose your wrist tag. The waterpark consisted of some rock formations, a small water playground, a big, murky-looking pool, and…yup, that’s it. There’s a slide called the Lazy River, which eventually brings you to the one pool anyway. Surprisingly, most of the life-guards available work at the lazy river, less to prevent drownings than bottlenecks on the slides, which could lead to injury and I guess, drowning? And, as the name implies, the lazy river doesn’t put in full 8-hour days. It’s open from 9-12 and then from 3-6. Anything in between, before and after is siesta. But, you still have that one pool remember?

As with most other water theme parks, this one also has a contraption, and here it is in the form of a giant coconut, that tips and spews water over bathers who have had enough of that one murky-looking pool. Built around that contraption is a slide, the very construction of which begs the question why, as the slide ends in ankle-deep water. Ankle-deep. Maybe it was for the bathers who were so disappointed with the Lazy River’s long siestas that they decided to hurt themselves. However, I must say that this was the only feature of the waterpark that I liked, because seemingly as an afterthought, they had built a small roof just below the tipping coconut so that the water spreads over a wider area. This is important. It makes the holiday-goers happy. It also makes for good slo-mo videos.

There were several options for dinner. At the time of our visit during the monsoon season, the BBQ dinner was brought indoors and, please take note if you have hungry kids, starts at 730pm. Consequently, we plonked ourselves at a buffet restaurant and as luck would have it, the restaurant staff were just filling the buffet trays with hot food. We had a combination local food/steamboat dinner. Dinner was alright, but the staff needed to be more attentive. At the time of our sitting, we were the only diners there and yet service was mediocre. There was once I was obviously looking for something (a dessert spoon for that matter) and the staff just looked on. They should have asked if they could help. So, initiative was lacking as I was clearly looking for something and finally had to ask for a spoon. Most of the staff at that point were just milling around. I found the situation more funny than annoying though. Back to the apartment after dinner and I realised that the shower takes quite a while from cold to hot, so please aim the shower head away from you first if you want a warm/hot shower. Like the apartment, the bathroom was also spacious and clean.

Other amenities include a gym which I don’t think even merits a mention in their website and a place for arcade games and indoor sports. I was sorely disappointed with the gym. It was tiny and was situated at a place that made it seem as though it was a freak-show right in the middle of a thoroughfare, with you as the main draw, where guests on their way to dinner can gawk at gleefully.

There were also two ping-pong tables, several pool tables, arcade-style racing and the whatchamacallit things where you use a claw to retrieve toys. There might be other things available but I didn’t notice. Right beside this area there was another swimming pool which looked like….a swimming pool. Four sides, blue tiles and water. No slides.

Perhaps my take on this resort is a little skewed due to our decision to visit during the monsoon season, but I’m quite sure about some things. Monsoon or not, the gym isn’t going to change soon, the water park would still remain the same for some time and probably more or less the same staff are going to be working there in 2-3 seasons to come. So, do bear that in mind. Otherwise, would I suggest this place? As with any place you go to, great company can make everything good. And we were great company. We braved through the rain during our activities and at the end of the day, came back to a clean and spacious apartment and easy-going interaction. All this managed to make the resort’s shortcomings tolerable. I’d say, don’t come with high expectations as you would be sorely disappointed. Otherwise, with good company, I don’t see why I won’t recommend it.
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Date of stay: December 2019
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from LotusDesaru, Manager On Duty at Lotus Desaru Beach Resort & Spa
Responded 17 Dec 2019
Dear Mr/MS No1crush; Warmest Greetings from Lotus Desaru Beach Resort and Spa .. Thank you for your valuable feedback and comments .Your feedback / comment has been duly noted for future improvements of our services. It has been a pleasure having you with us and looking forward to welcoming you back soon. Please do not hesitate to call or email us for your future reservation and will ensure the next trip will be a pleasant memorable during your stay with Lotus Desaru Beach Resort and Spa. Best Regards, Suzana Manager On Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Y C wrote a review Sep 2019
Singapore, Singapore55 contributions2 helpful votes
+1
The hotel is well maintained considering its been around for years. The room is clean and everything functioned properly. Staffs are friendly and responsive. The hotel has good amenities including a simple gym, a simple fun fair and retail shop, swimming pools with water slide known as Lazy River. Its Teratai Cafe and Seafood Restaurant offer good selection of western, Indian and Chinese cuisines. To my pleasant surprise, the menu is quite affordable considering there's not many options available in the vicinity of of Desaru, and it's yummy too! A beer hut by the beach where adults can chill out at night, what more can I ask for! We enjoyed every minute at the resort!
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Date of stay: September 2019
Rooms
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Eduardo A wrote a review Jun 2018
3 contributions
I stayed in Lotus Desaru beach resort for about 2 weeks while I was assigned to work in Pengerang, Johor.

The resort has facilities like swimming pools, including one for children, restaurant, open-air (with roof) bar at night, function rooms, convenience store, small gym, wifi, etc. The hotel mgt also caters sightseeing trips to nearby tourist spots and arranges sports activities to groups when requested.

Staff are friendly and attend immediately to guest when requested.

The resort is about an hour drive from Johor airport where taxis are available.

This can be a good place for a quiet and relaxing vacation.
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Date of stay: October 2017Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from LotusDesaru, Manager at Lotus Desaru Beach Resort & Spa
Responded 3 Jul 2018
Dear Guest; Warmest Greetings from Lotus Desaru Beach Resort and Spa All guest comments are taken seriously for the corrective measures which need to be done on the departments and areas concern. Thank you for your valuable feedback and comments .Your feedback / comment has been duly noted for future improvements of our services. It has been a pleasure having you with us and looking forward to welcoming you back soon. Please do not hesitate to call or email us for your future reservation and will ensure the next trip will be a pleasant memorable during your stay with Lotus Desaru Beach Resort and Spa.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UmarAlhabshee wrote a review May 2018
Singapore592 contributions68 helpful votes
+1
Check-In 5pm, Friday 20th April 2018
Family of 4; 2 adults & 2 kids (3 & 5-yr olds)

We drove from Singapore thru Woodlands Checkpoint, which took about 1.5 hours. That includes a stopover for quick drinks. We took the Ulu Tiram route & linked up north into Senai-Desaru highway. From there, it was a straight road thru the epic bridge into Desaru.

There were no shops outside the resort. Security was strict as we approached the main entrance. After declaring our stay, they provided a guests’ parking slip for display on the dashboard.

The place was huge & parking was always available; only distance sets the vehicle apart from us. They also provide free shuttle service around the resort.

Check-in was fast as there was no one else then. Staff very knowledgeable & helpful. We had to pay the tourist fee of RM10/night; total was RM20 for 2 nights. This is non-refundable. We also had to prepare a refundable deposit of RM150 for our stay. This was returned when we checked out, provided there were no incidentals during our stay. Check-out was fast & hassle-free.

3-min walk to Block F. Our room was the 1-bedroom suite on the fifth floor. The balcony opened up to the water theme park, which really excite the kids. Noise might be an issue for units facing the pool. If you need some peace, get units that face the other side.

There are 3 swimming pools to go to. 1 is the kid’s water playground, which includes the wading pool & lazy pool. Get a room in block A to G and one that faces the water playground. Such fun times here with the kids. Bring along their soaker guns, floats & what nots. The epic bucket on the top of the playground is a gigantic coconut! The next pool is nearer to the gym & coffee house and the other one is at the other block (H-S), which we did not go to. You will need a towel coupon to get pool towels from the small towel huts.

There are provision shops in the resort, which opens at 7am and one, which closes at 11pm. Walking around the resort, shows you how much manpower & attention has been focused on; something that creates the holiday experience for guests. You can find a so-called bird sanctuary, which houses different kinds of peacock & some geese.

Room amenities, fixtures, appliances & furniture were all good. It’s really good to know that the resort has done so much to upkeep this aged resort. Where worn fittings were concerned, they all worked!

Breakfast was served at Teratai Coffee House. But on Sunday morning, breakfast was served at the multi-purpose hall, which is beside the beach. All tables & chairs were set as a huge banquet for 500 pax. There were many selections for breakfast; too much to list here. I had 5 courses & really enjoyed myself.

The restaurant in the resort serves Thai Fusion delicacies. We had dinner on the first night & it was really good. The Mango Thai salad was the highlight & total bill was value for money. There were also 2 other Thai restaurants 15-20 mins out by walking. These were nearer towards another resort. We did not dine there.
There is also a spa in the resort. Very early closing time 8pm & their price is kind of steep for their service. So we decided to give it a miss.

The resort provides service for BBQ if you need to organise one. They also have a ballroom & meeting rooms.

Drive out 7 mins & you will be in their small town with many shops to walk around. This is not Bandar Penawar and you will see this place on your way to Lotus Resort. We had lunch there, bought some household stuff & pillows too!

I’d give a 5-star deal but due to the housekeeping mishap, I have lowered to a 4-star. Our room was made, towels taken but not replaced. It also took 3 phone calls to housekeeping then front desk and then housekeeping again. And lastly after an hour, we came out to look for those housekeeping carts and found one nearby. It was an effort made by us to get our towels.

All in all, it was a pleasant stay. Kudos to the staff for their patience & smiles.
Thank you Lotus Desaru for our good holiday…
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Date of stay: April 2018Trip type: Travelled with family
Room Tip: Rooms facing the water playground are loudest... but good view for kids.
Value
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 Helpful votes
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Response from LotusDesaru, Manager at Lotus Desaru Beach Resort & Spa
Responded 8 May 2018
Dear Guest; Warmest Greetings from Lotus Desaru Beach Resort and Spa All guest comments are taken seriously for the corrective measures which need to be done on the departments and areas concern. Thank you for your valuable feedback and comments .Your feedback / comment has been duly noted for future improvements of our services. It has been a pleasure having you with us and looking forward to welcoming you back soon. Please do not hesitate to call or email us for your future reservation and will ensure the next trip will be a pleasant memorable during your stay with Lotus Desaru Beach Resort and Spa.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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