My husband and I needed to overnight some place on our way to New York from Toronto. Found this place on TripAdvisor; the price was right.
The first room we were given was in an older wing of the hotel, and, for reasons of cleanliness, unacceptable. I even found myself contemplating decamping, even at the late hour it was. But I went to the front desk and explained things to Pamela who spent a lot of time finding a better room for us. The computer said there were no vacancies but she knew there was. She even checked the room out for us personally before sending us there. And we were given a fresh-smelling room (that is, no smell) with beds with crisp linen. Thank you, Pamela! We slept great.
That morning, we treated ourselves to a sit-down breakfast before hitting the road again, and Latitia (I think that's her name) was the morning counterpart to Pamela. She greeted us with a warm smile, was very personable and professional.
We would recommend this place so long as you specify a room in the newer, renovated part. And Bravo to those excellent employees who went the extra mile!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Irish T, Director of Rooms at RIT Inn & Conference Center
Responded 30 Dec 2019
Dear midgetsal56, Thank you for sharing your feedback regarding your stay. I would like to apologize about the cleanliness concern in your first room, and I am glad that we were able accommodate a room move for you. I understand that we cannot always get it right all time, but we always try our best to correct our mistakes to ensure that our guests leave our hotel feeling happy and relaxed. Both Pamela and Letisha are thrilled to learn that they made a difference during your stay; they are, indeed, great addition to our family at the RIT Inn & Conference Center. It was our pleasure to host you during your stay in Rochester, and we're gratified to know our team delivered, extending a friendly welcome and being attentive to your needs. Again, thank you for staying at the RIT Inn & Conference Center and we hope that you will consider us for your next visit to Rochester/Henrietta area! Warm Regards, Irish Tejedar Director of Rooms
This response is the subjective opinion of the management representative and not of TripAdvisor LLC