Oh dear, where to start!
The buildings were generally shabby up close and the word 'hotel' should not be used in the description of these buildings.
Reception, there is no reception, there is an office type area and on arrival each guest group much check in, they are then brought to their room and the other guests are left to wait outside until that task has been completed by the receptionist, that process is then repeated until all guests have been brought to their rooms.
We booked a 2 bedroom apartment but were given a studio dump with chipped press doors that were hanging off their hinges, apparently the room that we'd booked and paid for, wasn't available as it was "busted up" before we arrived (first story), then we were told that there had been a mix up on their system (second story), eventually we were told that a non-family group had been given our room (third story). We were offered 2 separate rooms at opposite ends of the complex (apparently we should have been grateful for that offer), which we decided not to accept as we were on a 'family holiday'!
After 2 days we got the room that we'd booked, alas, it was situated above a group of lads who liked to party after they came back from the bars (usually commenced around 5 or 6 am).
The older receptionist was fairly nice but heavens above the younger one will never win any hospitality awards - OMG - one of the most bad mannered people you could ever have the misfortune to meet - RUDE!!!!!!!!
Our room was never cleaned and the bins were not emptied once during our stay, we didn't have much rubbish and we are able to tidy up after ourselves, however, that's not the point. The linen wasn't changed nor did we get clean towels during our week long stay.
The shower doors were broken and none of us managed to have a hot shower as the hot water was minimal.
The pool area was ok and beds were readily available, unfortunately, the pool-side toilet was in the receptionists office and that had a sign that said 'do not enter if wet'! It's not always open either.
We arrived quite late and asked what time the food area and bar closed - rude receptonist did not have such knowlege apparantely! I would have thought that should have been basic information provided on day 1!
Would I recommend this place and would I stay there again - a most resounding NO would be my answer.
Stayed in Elite apt 2 for one day great place for people who like to party. Rada was very helpful and could not do enough for family. Then went to Elite apt 3 food great huge pool very family oriented. Hessen in bar very trustworthy. I left my phone on table he came to apt and gave it back to me. Would recommend either of these holiday compounds, great location, value for money, huge pools, and pleasant kind staff.
Stayed for 2 weeks June 2018, the staff are all so lovely and cannot do enough for you! The pool is lovely and large, and food in the bar area was really nice. The room was simple and quiet basic but perfect for what we needed, a great location as only 2 minute walk to the beach but in a nice quiet area! Only bug for us was that we had to pay for wifi (40lev for 10 days) and the wifi didn't work whilst we were there but didn't stop us enjoying ourselves!
I stayed here in July 2017 for two weeks. I arrived late at night and was met by the lady who is in charge. She is Bulgarian and very helful but her English, like my Bulgarian is not great. There are two young girls in reception who speak excellent English, as does the friendly girl in the shop - so language shouldn't be an issue.The 'hotel' tag is a bit over the top.This is a very good apartment complex. There is a small shop which stocks anything you might require at the same price as nearby supermarkets. It is open early to late but not 24 hrs. The one bed apartment was spotless and spacious and faced the river so there appeared a degree of privacy and quiet. The various blocks circled the two pools and each block had lift access. Airconditioning only worked in the bedroom but this was adequate . An engineer did come to fix the unit in the sitting room/kitchen but was unsuccessful. The basic equipment for breakfast or drinks was provided along with a kettle, large saucepan and mini two ring cooker. There is also a fast food take away which is great value but not pushed. I found the food very good but didn't see it get much use. This lady also speaks excellent english. Cleaners came in daily for a quick tidy up. Beds were changed midweek and towels every other day. There was a washing machine I didn't use and a clothes horse on the balcony. The apartments are a short walk to the beach and to many other shops, bars and restaurants nearby. There is a bus going in the direction either of Sunny Beach or Nessebar and the stop is close by on the main road. The price is reasonable and they are usually quite packed!. There is a beautiful lake off the beaten track - ask how to access it. it is probably to the back of the apartments but the road is very busy and care has to be taken! The road beside Zorra hotel which is considered busy hasn't a patch on the road I crossed. I checked out many places but this apartment complex and location was hard to beat.
Stayed in elite4 apartments . Child (5yr) loved it with the pool and made a couple of friends . Food in the wee bar area wasn't great to be honest but everything else was great. Headed into sunny beach most evenings it was a lovely place and plenty of restaurants with good food. Busy spot and plenty of shops to look around.
Nesbar is another spot the other side of the town , its like an old style place plenty of shops and food.
For transport we used the wee train every day it runs from sunny beach to nesbar and you can get on and off where ever you want....
We went to the pirate of the Caribbean water park and it was perfect for the wee one for that age....