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All You Need to Know About the Pool
at La Quinta Inn & Suites by Wyndham Tulsa Broken Arrow

Pool & Beach (8)
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Pool review highlights
... clean and even though we didn’t swim we took note of the pool with the fountains and LED’s. Overall happy trip and stay at...
... than the ones you saw. Never heard a dog bark, etc. The pool was very nice and we enjoyed the complimentary breakfast...
... get away. This is a newer hotel in the area and the pool looked very inviting. When we checked in, the lady at the...

Reviews that mention pool

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tomB629PN wrote a review Aug 2019
Fort Worth, Texas1 contribution
Two nights, it was a good stay. Staff was very friendly and helpful. Breakfast was well stocked. hotel was very clean and even though we didn’t swim we took note of the pool with the fountains and LED’s. Overall happy trip and stay at the LaQuinta!
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Date of stay: August 2019Trip type: Travelled with family
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Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from GuestXperienceTeam, Guest Relations Manager at La Quinta Inn & Suites by Wyndham Tulsa Broken Arrow
Responded 20 Aug 2019
Hello Tom, It is a delight to hear back from you regarding your recent stay with us - it's nice that you had a good overall impression of your visit. We are glad our staff was able to provide you with good service and we hope that you had a comfortable stay. It's also nice that you found the place clean and that you liked the pool area. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shelley1964 wrote a review Jun 2019
Anaheim2 contributions1 helpful vote
They accommodated our large group of approx 60. Our rooms were clean and comfortable. You would never guess it was a pet friendly hotel. No signs of animals other than the ones you saw. Never heard a dog bark, etc. The pool was very nice and we enjoyed the complimentary breakfast each morning. It's located near many restaurants and stores and easy to find. I would definitely stay here again.
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Date of stay: June 2019Trip type: Travelled with family
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Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Tina M, Guest Relations Manager at La Quinta Inn & Suites by Wyndham Tulsa Broken Arrow
Responded 1 Jul 2019
Hi Shelley1964, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We appreciate your fantastic review, and we can't wait to serve you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kimimc83 wrote a review Jun 2019
Inola, Oklahoma27 contributions3 helpful votes
My husband and I went here for a little aniversary get away. This is a newer hotel in the area and the pool looked very inviting. When we checked in, the lady at the front desk was friendly and got us in a room quickly. We went up to our room and it had not been cleaned. The bed wasn't made and the couch pillows were in disarray so we went back down and told her the room was not clean. She placed us in another room, and said " I know this one is clean, I checked it myself." (Since when does the front desk clerk go to personally check any room?) It was most certainly not clean. The trash from the previous guest was still in the waste basket. We over looked it, then when we showered there was black mold in the shower and the shower door track needed to be cleaned horriblly.
So then, when it came time to check out, While my husband went to get the car, I had to wait for the clerk to finish sending her text to even acknowledge I was there. When she finally completed her personal business, without even referencing her computer first, she insisted that I provide my method of payment. We used our points since my husband is a regular guest at a La Quinta in Edmond, OK. After a few moments, she finally realized the room was paid for. I then proceeded to explain to her how our stay went. As I was talking she checked her phone several times. After I went through all of our issues, all she had to say was, "Oh Ok". No apology and had a disgusted look on her face. I immediately called Wyndham and filed a complaint. Diana the site manager called us and apolozied for what had happen, and said she would refund points for the issues during our stay.
Fast forward 3 weeks, no points had been added to our account. I call back and they said they are issuing us points and we will see them in three days. They did give us some points... they gave us a whopping 1,000 points. This was a 30,000 point stay. As a platinum member with only 10 stays left to become the top teir of DIAMOND, we certainly expected everything to be handled more professionally and more satisfactorily.
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Date of stay: May 2019Trip type: Travelled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Tina M, Guest Relations Manager at La Quinta Inn & Suites by Wyndham Tulsa Broken Arrow
Responded 24 Jun 2019
Dear Kim M, Thank you for taking the time to share your review. Our apologies for the bad experience. Our endeavor is to offer a great experience to all our guests but failed this time. I want to apologize for the cleanliness issues that you experienced when staying and for the rude behavior of our staff, we will address this immediately and ensure no future guest will experience the same. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Evan wrote a review Nov 2018
McAllen, Texas16 contributions6 helpful votes
Stayed at this La Quinta Broken Arrow location for 3 weeks on a work trip. One of the best la quinta properties I have stayed at and I have stayed in a quite a few. It fairly new, very well maintained inside and outside, and very nice location. Staff is very attentive and very welcoming. I had my daughter for about two weeks with me since it was the summer and she really enjoyed the pool during the summer days. Rooms are very spacious and clean. The only not so good thing is the breakfast. Maybe for a short stay it will do the job but for a longer stay it gets old. Not many options and the eggs are just not good. But the kitchen staff is awesome and work with what they have. there are some restaurants close by and there is a bass pro shop walking distance to kill some time. Easy access to highway and moderate drive time to Tulsa downtown.
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Date of stay: June 2018Trip type: Travelled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Nerissa M, Guest Relations Manager at La Quinta Inn & Suites by Wyndham Tulsa Broken Arrow
Responded 3 Dec 2018
EvanR717, Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your extended stay with your daughter and that you have rated our hospitality and experience so highly. We appreciate your sharing how we met your expectations with our friendly services, cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. We appreciate your positive ratings and we hope to impress you again during your next visit to the area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
beachbound2east wrote a review Nov 2018
Kansas359 contributions50 helpful votes
This is lengthy but needs to be told -
We have stayed many times at this beautiful property since it opened. We have a lot of family here in Broken Arrow and Tulsa. We make multiple trips down here throughout the year. We always choose to stay here. The pool is gorgeous, the grounds are pet friendly and well kept. We love the pet area right off the elevator. Location is great. The hotel is wonderful. The management's dealings with issues - NOT.

Check my tripadvisor reviews under beachbound2east. I have ALWAYS given good reviews for La Quinta Broken Arrow. It has always been fairly quiet even when sold out or with lots of ball teams. We've never heard loud walking, scooting of furniture, etc. in the past. Even when housekeeping is doing their jobs, it's never been this noisy. So the excuses we got from the front desk and evening manager during this stay is nonsense.
This stay was SO DISAPPOINTING.
We checked in around 4:30 pm on Thursday, Nov 1st. The room - #231 - was clean and comfortable as usual. We've stayed in this section and probably this very room during our past stays. We have NEVER, EVER heard loud noises or people above us. Even with dogs in the hotel, the pet owners in the rooms have quickly quieted their doggies. We are also considerate of others when we travel with our 20 lb dog. We don't take it for granted that we are "entitled" to let our dog bark or cause chaos when we travel, just because we pay for a room.

1. Thursday evening (Nov 1st), my husband went to the visitation for his oldest sister's funeral. My dog and I were hanging out in the room without the TV on when suddenly there was LOUD scraping across the floor above us like they were moving furniture, running and stomping across the entire room - from the door to window. It was very loud so I turned the TV on to drown it out. Well, I couldn't even hear the TV over the loud noises from upstairs across the floor. This was over and over again, nonstop for 40 minutes. It actually sounded like someone was going to come through the ceiling. I was getting more and more aggravated. It's too bad I didn't record it because it was so loud and disruptive that ANY reasonable person would have been greatly annoyed by it. I called the front desk and complained after it had gone on for 25 minutes. The first desk clerk said she'd look into it. It continued for another 15 minutes after I had made the complaint.

2. Then a lull and it started again. Stomping and running across the floor back and forth from the door to the window over and over again - loud. After 20 minutes of this, I grabbed the room key and went down to the front desk. I made yet another complaint. I then talked with my husband about this when he left the visitation.
When my husband came back from the family gathering, he talked with the front desk manager and the front desk clerk. They just said "well, it's just a cute little 2 year old girl and a dog in that room playing". They nonchalantly made excuses about it all. In other words, we should be tolerant because it was a cute little 2 year old. No matter that the ceiling sounded as though it was going to fall in.
It was offered that we be moved to a room close to an elevator. We do not like to be woken up early with a lot of noise. And most of all, just why were WE being penalized to pack up and move when it's them who should be told that THEY are DISRUPTING other people?! We are senior citizens - 75 and 66 - who were already unpacked and situated in our room for awhile before they started this uproar. THEY should have been moved, NOT US. They should have been told that complaints were being made about the noise. We did NOT move - they needed to be told to keep the noise down and we told management that the noise and disruption needed to be addressed.

3. Around 7:30 pm on Friday evening, November 2nd, I had to call the front desk and complain AGAIN about the same thing happening after my husband was woken up from taking a nap after the funeral.
THREE complaints and the front desk clerk was obviously annoyed. Well, WE were annoyed.

We have traveled all over the country and we sign pet policy papers all the time - even at other La Quinta's -- stating that we must keep our dog under control and quiet. So it's ok with management that children, pets and anyone can carry on so loudly that it disrupts the room below where one can't even hear the TV for an extended time??? this was NOT a 5 minute noisy time - this went on and on. Is THIS how this hotel runs? Cater to the children and let the parents do whatever they want?

We keep our little dog quiet. We abide by your policies when we stay there at La Quinta (and other hotels/motels) and I don't appreciate the "well, we can move YOU ... it's just a cute little 2 year old playing"

We asked if they'd even talked with the parents and the front desk clerk said yes, she had but had listened outside the door and it was quiet when she went up there. Uh, it was 15 minutes after I had made the first complaint that it was finally quiet. So it was doubtful she nor the manager on duty had addressed this issue with them. Then it happened again for another 20 minutes later so it's very doubtful that management even addressed this issue at all. Then it happened yet again the next day.

I told the front desk manager and the front desk clerk that I write tripadvisor reviews. My husband told them that I've given excellent reviews of this property BUT this time I will be giving a BAD review. They just shrugged and said "well, we can move you but it's a cute little girl up there." The excuses and the attitude that "you just need to deal with it all because the child and dog can do whatever they want and you shouldn't be complaining" was pathetic. The front desk clerk, the manager on duty made excuses that "you should hear it when we have ball teams". Well, DUH, we HAVE been there during ball team gatherings and we've NEVER experienced such rudeness and coldness from the front desk and the management. Look up just how many times we've stayed at your hotel.
Corporate has been told about this. We are very disappointed in the management's handling of this.
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Date of stay: November 2018Trip type: Travelled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Nerissa M, Guest Relations Manager at La Quinta Inn & Suites by Wyndham Tulsa Broken Arrow
Responded 7 Nov 2018
Dear beachbound2east, Thank you for taking the time to complete our survey and share your experience! I am so disappointed to hear that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. It's important for us to impress our guests and your comments will make this goal that much more attainable. It is our sincere hope that you will one day return to see how your comments have affected our direction in reaching our ultimate ambition of giving each guest a five star experience. See you again soon! Tammera General Manager of La Quinta Inn & Suites Tulsa Broken Arrow Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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