I tried to check in around 9:30pm. There was no one at the check in counter... no employees downstairs at all... and I had to wait about 10 minutes for someone, the attendant was apparently upstairs and came out of the elevator. Also to note, there were a bunch of kids running around the lobby like animals, throwing and kicking a ball back and forth in the lobby, not the hotels fault, but they were fresh out of the pool, and there was water everywhere, all over the tile floor, and all over the elevator. My kid actually commented about how wet the floor was. No warning signs about wet floors or anything. I mean, kids will be kids, but they shouldn’t be taking the pool with them. The hotel did nothing about the loud kids or the water everywhere. Upon first glance, the room looked nice. I pulled out one of the washcloths off of the top of the towel rack, and there was a Cheeto stuck to it. Eww. Were those towels new and dirty, or were they left over from the previous guests? I was in a suite with a tv in the bedroom and a tv in the main area. The tv in the bedroom did not turn on at all. In the main area, there was a pull out couch for the kids. The person who checked us in knew we had kids with us. Upon further inspection of the room, there were no sheets for the pull out, no pillows, no spare blankets, nothing. The kids lounged on that nasty, dirty bare mattress for about 45 minutes waiting for someone to run sheets up to us. The sheets on the bed were stained, or dirty, I don’t know which. Breakfast is free for just kids. $5 for adults. My kid wanted to take a box of cereal to go, and the restaurant attendant made a big deal about us taking it out of the restaurant. I’ve always done this at other places. Normally for continental breakfasts, you can eat there, or take it with you to eat in your room or whatever, and they don’t care. This hotel does. In the evening when talking to the overnight attendant about the broken tv, he said he would make sure we’re not charged full price for the room. When checking out, I made the comment to the AM attendant that I hope we’re not charged full price, since the tv didn’t work, and she said that she’d have to charge full price then ask someone to resolve it later... yeah right. There should be a manager on the premises to deal with PR issues like that. I will probably never see a refund. And I will probably never stay there again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from IHGService, Guest Relations Manager at Holiday Inn Hotel & Suites Tulsa South
Responded 3 Jun 2019
Hello Hkjudson, Thank you for taking time to leave us a candid review about Holiday Inn Hotel And Suites Tulsa South. I recognize your stay was not 100% satisfactory because of issues encountered at check-in, floors wet, from the lobby to the elevator, lack of linens. Receiving a service that is below standard and the remote of the TV not working. I appreciate your taking the time to let us know. I have shared your comments with hotel management, who responded with genuine concern for the impact this had on your stay. I know they appreciate your sharing your experience and am confident they will take steps so this doesn’t happen again. Again, thanks for getting in touch with us. If you need anything else just send us an e-mail at firstname.lastname@example.org. Best Regards, Ronald R. Case Manager IHGService
This response is the subjective opinion of the management representative and not of TripAdvisor LLC