The internet was to slow for my online seminar to stream. The heated pool should say heated pool room the pool is freezing. Then there was the tub. No stopper so I guess they are to cheap to just put showers in. What is with the set up for shampoo and conditioner.no bottles.
Haven't even got to the bed yet I am a little worried but it is just one night. Let's pray. You can see the dibits in the bed. Haven't even sat on it yet.
Check in was quick, the staff friendly, upgrades and extras explained well. Room was great with lots of room for all of us. Used the pool - small - but we were the only ones in there - so it worked out well. Breakfast well stocked.
I appreciate their arranging an accessible room with a walk-in shower because of my broken ankle, after we changed the booking in advance. This shower stall unlike some in other hotels was well designed to avoid flooding the surrounding floor, because it was at a slightly lower level.
Hollyde (from the Visayas) at the front desk was very friendly and helpful, e.g. in arranging for the room be ready when I had arrived a little early.
Because of my injury, through no fault of the hotel, I was unable to try the pool or spa.
Shanta was so accommodating from start to finish! The room was great - spacious and clean. No noise was heard from the interstate. Although we didn't eat the breakfast (I was having a procedure at the surgery center that morning), it looked wonderful! Little omelets, pancake maker, bacon, sausage, cereal etc. There is also a work-out room and indoor pool. Parking was free and it had a covered garage - this was great so we didn't have to scrap off ice or snow off from our vehicle in the AM. A lot of places to choose from for food delivery to the hotel also. There is a nice list on the counter at check in to look see. This was a great experience even tho the reason we were in town was not for pleasure. If a family member is at the hospital next door, this is a great place to stay - very convenient. Thank you Shanta for taking such good care of us!
Do not stay at this hotel unless you are really desperate. The overall standard is very disappointing. When we opened the sofa bed the mattress was disgusting. It appeared to have been eaten by something. The hotel is old and living in the past. This may be acceptable in American standard but nothing like the standard expected from a Holiday Inn Express in the UK. Poor breakfast, even saw the manager picking meat from the breakfast bar with his hands. This hotel needs to review it's standards and renovate the smelly old carpets. The swimming pool is also old and uninviting. Even although it is only a 2 star hotel it is no better than a motel.