Just got home from a 2 night stay at JAI. This is probably our 7th-ish stay and it was 5 star but it didn't start out that way. I had purchased a Groupon for a queen deluxe type room and called the resort right away to upgrade to a king suite with my Preferred Customer points. One (of many) great perks at JAI is the relatively inexpensive fee to upgrade your room type. I was told on the phone, "No problem, you will be in the Hancock Suite". We were coming in Sun eve on Labor day weekend and they had been slammed Fri & Sat, clearly there had been weddings (multiple tents) and another event (which closed down the restaurant) was scheduled for Monday. When we arrived at the front desk, we were given the queen type room that our Groupon was for, there were no notes on our account about the upgrade, and there were no king suites available. So there we were, not happy, discussing just going home, and would have lost all money because of Groupon terms. Luckily for us PAUL came to the desk, took over our problem and took care of us. I could go into all the details of how Paul tried to accommodate us ( I have arthritis and have a tough time with stairs so options were further limited) and the few snags we hit on the way but it doesn't really matter as we ended up in the suite I was originally promised, and we were given several goodies to make up for the trouble. The rest of the trip was PERFECT - room was clean, housekeeping left us clean towels & toiletries. If you are interested in a detailed review of the room, please see my first review of this inn, the room was as perfect this time as then.
This review is all about recognizing the outstanding customer service we received especially from PAUL and also a quick shout out to Tom, our server in the restaurant, he's new and was wonderful at waiting on people in full melt down mode and being kind and professional. Much success to Tom :) Paul stayed with us until we were satisfied and was truly the picture of beyond outstanding customer service. Cannot say enough good things !!
My parting advice is read the reviews, understand the policy changes caused by COVID-19 ie the to go b'fast (we just skipped it, wasn't an issue), call the inn with questions, and always give the staff a chance to make things right, at JAI, they absolutely want to !! Another great experience !!
This was our third visit to the Inn, but our first stay in this area of the Inn (Conrad Room 108) We have previously stayed in the Allman suite and the Thomas Moore Section. The Inn itself is lovely and the grounds are beautifully maintained. Great place for couples and peaceful. Keep in mind this is historic so if your offended by imperfections in the paint, or cracks in ceilings this isn’t necessarily the location for you. (The Conrad room seems more dated than the room we stayed at in the other building). I personally don’t mind the cosmetics as it adds to the charm. However, despite this we did some encounter negatives during our stay. First upon entering our room the smell of mildew and/or mold was overwhelming. I noticed others have had this issue with this particular room based on reviews. The smell was so overwhelming that I had to spray lysol. Cleanliness was also an issue and we made the decision to wipe down the bathroom and high touch point areas ourselves. Upon arrival home all our clothes smelled like mildew just from being in the room. In addition there was literally spiders all over the room. The toiletries left in the room hadn’t moved in so long a spider took up residence and I even found a spider in the fridge. In every corner there were webs, webs above the bed, and spiders. Even behind the headboard because I felt the need to check because I didn’t want things crawling on me at night. This just led me to discover inches of dust on the floor and more spiders. We enjoy coming to this Inn but I was just surprised at the lack of cleanliness on this visit and if the room was cleaned/prepped properly before our arrival I am terribly surprised the smell wasn’t noticed by housekeeping and perhaps a fan or dehumidifier run. Next time I will most certainly speak to the front desk and request a new room if conditions aren’t up to the standards we’ve already encountered at the Inn instead of sticking it out. We will probably be back but I’d recommend avoiding this particular room especially if you have allergies.
We stayed here while on a business trip. This hotel (or is it a bed and breakfast?) is cute. Small. Clean. Colonial decor. Check-in was quick and painless. Parking on-site. No elevator, so be prepared to carry luggage up 2 flights of stairs. Rooms are small, but modern. Two queen beds side-by-side with maybe 6 inches separating them. Large closets. Very comfortable room. The room is bright, even at night, and could use room-darkening shades. The carpet was new, and smelled new (which is good!) The bathroom is small with a pedestal sink and dim lighting. FYI, women need large vanity tops and bright lighting to do their make-up and hair. Beds were comfortable. There is a large seating area just outside the rooms. The restaurant was located on the first floor of our building, so we didn’t have to walk in the cold. We ate dinner twice at this restaurant and both times was delicious! Amazing dinner! Go for dinner! The “free” breakfast was horrible. Everything was cold. Eggs, Bacon, French toast, etc was all cold. Only the coffee was good. We only ate breakfast once. We went to a local diner on the second day. Sorry! Breakfast is horrible! Even if it is free (or included in the price) a cold breakfast is not fun. We would stay here again, and have dinner here again. Dinner was really really good!!!!
I had a fantastic two night stay at the Joseph Ambler Inn. Check-in was quick and easy, and the staff are so, so lovely. It has a lovely, quaint feel to the place, with rooms found in different outbuildings. The room itself was very nice, although starting to look a little tired in places. Breakfast was beautiful, as was the two meals we had here!
I have stayed twice here, each time in a different cottage but with the same experience. I was on a writing retreat looking to hole myself up with no distractions, so if you are there for a wedding you'll probably have a better time.
The pros: The rooms are lovely, comfortable and unique. Showers are clean and modern. I love the little nooks in each guest house- lots of living room areas to lounge in or work in a comfy chair. The staff couldn't be better- from the front desk to the bartender, everyone was lovely.
The cons: Noise. The first room I was in was over the restaurant, so the diners, the piano player, the service was all heard clearly and loudly. The second time I stayed in the Roberts house over the meeting space where cocktail hours were also heard loudly and constantly. In both rooms, the walls are very thin and I could hear the television in the next room, the conversations, the sneezes... Also the fitness room is from the 1970s. A Universal that is respectable, and one treadmill that barely got up to a trot. Luckily there's a Planet Fitness and LA Fitness 5 minutes away, and the Inn is next to a great running trail that runs along Rt 202.