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All You Need to Know About the Pool
at SpringHill Suites Charleston North/Ashley Phosphate

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Pool review highlights
... in the tub (blood?), something sprayed on the wall, etc. POOL: Clear signage for the pool is lacking. There is one sign...
... The only water fountain in the entire hotel is in the pool (that you have to dodge water splashes from playing kids). ...
... the hotel picture and the vegetarian sausage is awful. The pool is not just small its REALLY small. The area is not very...
Most popular question about the pool
Is there a grill ? And pool hours?
Answer from GM7535
Jul 2015 |
Yes, there is a grill and pool hours are 6AM to 10PM. Please note it is an indoor pool and it is not a large pool. With...
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Reviews that mention pool

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SCThib wrote a review Jan 2020
12 contributions
+1
We had to travel to N Charleston bc our child requires specialist care at MUSC. We stayed one night.
CHECK IN: The front desk staff had two women when we arrived after hours of driving. I did not catch either of their names. One of the women (dark hair, olive skin) was very kind and had a calm, gentle, caring attitude. The other woman (dark hair and dark skin) appeared as we were speaking to the first woman. This second woman was shuffling papers and doing who-knows-what while we were having a conversation with the first woman. She overheard the conversation and interrupted to offer her opinion - but never looked up from her paper shuffling to acknowledge us. She seemed to be the manager or supervisor. She never stopped to look up from her noisy business to say hello, or greet us, and she didn’t look at us when speaking to us. I chalked that up to “maybe she’s having a moment dealing with something frustrating” - but later on, I had another interaction with her. She was the exact same. She seemed hurried, busy, and annoyed. No eye contact. No smile. Rude.
ROOM: Our room was not terrible. The sheets smelled clean, but attention to detail in this hotel, Is lacking. Rust on the door hinges, random scrapes on the walls, paint on some fixtures, signs worn and scraped up, stuff caked on the kitchenette shelf in our room, some sort of mysterious stuff in the tub (blood?), something sprayed on the wall, etc.
POOL: Clear signage for the pool is lacking. There is one sign pointing down a long hallway, but no additional sign to let guests know they need to turn into another corridor to reach the pool. We wandered around and had to ask a kind maintenance man for help. When we arrived, we found about 6 people, fully clothed, drinking Bud Light by the postage-stamp sized pool. They weren’t bothering anyone, aside from being very loud at times. But it was a bit awkward swimming with my young child while strangers watched us from 4ft away. The pool - aside from being very tiny - isn’t awful. It could definitely have been about 5-10 degrees warmer. BREAKFAST: I was impressed with breakfast. A wide variety of options. I was even able to find options for my diet-restricted child. That made me very pleased. However, the staff in charge of breakfast could have been more personable. They were coming out with trays to restock and instead of waiting for a guest to move from an area to replenish something, they would crowd the guest and reach over/around them to restock. All the while, making no eye contact, no smiles, no “excuse me”, no “good morning”.
STAFF: I feel the staff can use some training in etiquette and guest relations. It really doesn’t take much to make a guest feel valued and appreciated. Taking a moment to offer a genuine smile and ask about their stay, making eye contact, these are small gestures that go a long way towards giving guests a good feeling. Unfriendly staff can ruin a perfectly good hotel.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from GM7535, General Manager at SpringHill Suites Charleston North/Ashley Phosphate
Responded 1 Feb 2020
Thank you for choosing to stay at the SpringHill Suites Charleston North/Ashley Phosphate and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent future occurrence. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to North Charleston. Sincerely, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
flyou wrote a review Apr 2019
Norman, Oklahoma296 contributions33 helpful votes
This was a clean hotel. It has definitely been taken care of. The rooms were comfortable and quiet.

One thing about this hotel though, is they did not have any place to fill up a water bottle. Not even in the fitness center. The only water fountain in the entire hotel is in the pool (that you have to dodge water splashes from playing kids). Also, the pool isn’t even open 24 hours.

Please add a filter water station in the lobby (or at least the fitness center).

Side note (not related to the hotel, but good to know).
The stop light near the hotel backs up really really bad in the morning and evening. Give yourself plenty of time. Also, we were asked for money multiple times in our one night stay. Both right at the front door and on the drive to that stop light (they’re literally knocking on your door).
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Date of stay: April 2019Trip type: Travelled on business
Value
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Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Khun K wrote a review Apr 2019
1 contribution
In no particular order. Front desk employee on day side is rude and not someone you want/need on the front line representing your establishment. Ignore the pictures of breakfast on the hotel website. You get eggs and real sausage patties and next day eggs and vegetarian sausage then repeat. There will NEVER be bacon as seen in the hotel picture and the vegetarian sausage is awful. The pool is not just small its REALLY small. The area is not very nice. Although the building is empty the sign is still there for Spicy, Cafe and showroom. This tells you all you need to know about this area. Yes, it's closed but was there at one time.
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Date of stay: April 2019Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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baking with K wrote a review Nov 2018
1 contribution
First of all Juiet was the best customer service representative on the front desk. We we there for a wedding. I was a bridesmaid. Check in wasn't till 3 and the wedding started at 3. She got us in earlier so I could get ready time. The suite is beautiful and fit all of our needs. The have an indoor pool (heated) and was fabulous to soak are tired bones after the wedding. A hot breakfast and great cup coffee the next day. We ended up staying an extra day. I recommend this a 5 star rating. It was fabulous. Thank you Juliet for making this experience excellent! Plus it was my husbands birthday and they gave him a thoughtful gift. Thanks again Spring Hill Suites.
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Date of stay: November 2018Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Wes L wrote a review Jun 2018
Concord, North Carolina75 contributions10 helpful votes
Myself and my fiancé will definitely be staying here again on our next trip! Staff is friendly and rooms are very clean and beautiful. Indoor pool is pretty small, was hoping for a bigger pool or at least an outdoor one too but it definitely did not ruin our stay. The breakfast is very tasty! Love this place!
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Date of stay: June 2018Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Questions & answers about the pool

Answer from GM7535
Jul 2015 |
Yes, there is a grill and pool hours are 6AM to 10PM. Please note it is an indoor pool and it is not a large pool. With kind regards,
0 votes
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