One thing I like about Fairfield -- they're consistent. Perhaps they're not the finest hotels, but they're clean, affordable, and you know what you're getting. (Contrast that, for example, with the old Holiday Inn brand -- not the new Holiday Inn Express. Holiday Inns are all over the place, from very nice to barely tolerable.)
There is a range of Fairfield experiences, but it is a narrow range. So when a property is outside of the norm, you notice. The Fairfield Orangeburg is well below what I expect from a Fairfield. The room was in need of a refresh -- chips out of the tub, warps in the ceiling. The elevator was cantankerous -- closing and opening the door repeatedly before finally closing. The room had the old-style in-room unit, and it performed only occasionally and noisily. This isn't Marriots' fault, but I-26 is RIGHT next door and the road noise is constant and unpleasant. (As for a high numbered room -- we were in 302, the last room before the Interstate.)
Sorry, folks. Comparing this property with the Hampton Inn at the same exit left me wishing I'd sprung for the extra $20 or $30 it cost to stay there. I have stayed at the Hampton inn before (see my TripAdvisor review from 2016) and thought I'd save a few bucks this time. After all, Fairfields are consistent, right?
Nope, not this time. I'll pick the Hampton over the Fairfield at Orangeburg every time.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from djacobs599, General Manager at Fairfield Inn by Marriott Orangeburg
Responded 24 Feb 2020
Please allow me to apologize on behalf of our entire team here at the Fairfield Inn Orangeburg for failing to meet your expectations. I would also like to thank you for taking the time to provide us with your feedback regarding our property. I would also like to mention that our property is 21 years old and yes it is showing it's age, however I would also like to add that we are in the beginning phases of a 21 year PIP/Renovation. We are very exciting for the upcoming changes and updates to be a more consistent Fairifeld. We hope that in the future, you would reconsider and give us a shot to redeem ourselves following renovations. Although we can't control the placement of the property or the noise level from the interstate, we can offer solutions in other ways to make for a more enjoyable stay with us. Thank you for the feedback regarding the elevator as well, as this has not been reported previously. We recently had our state elevator inspection and everything is up to par. Again, thank you for this valuable feedback and taking the time to provide our team this information so that we can ensure a positive outcome for a future stay. Kind Regards, Donna Jacobs General Manager 8035330014 firstname.lastname@example.org
This response is the subjective opinion of the management representative and not of TripAdvisor LLC