We really enjoy staying at Comfort Suites when we travel because it is one of the few hotel chains that can accommodate our family of 5 in one room. Our check in was smooth and the desk clerk was kind and polite. As soon as we opened the door to our room, the smell of mildew/mold was overwhelming. Our room appeared clean, but the air quality was just terrible. It left most of us with congestion and headaches. I'm so glad we were only there for one night.
We found this hotel to be clean, and close to restaurants, and the main highways in the area. As with all hotels at the time of our visit, the COVID-19 issues required them to limit the breakfast to items in a bag that you get from the front desk. This included a breakfast bar, an orange, a small bottle of water, and a little bag of muffins. Juices were still available at the breakfast area. You can also bring your own milk and cereal, and they will provide you with bowls and spoons.
The room was clean and quite. Didn't hear anyone much outside, and even two rain storms were not heard in the overnight hours. The pool was too cool for my comfort, as many indoor pools are wherever we travel. This was not a major issue. Parking was good, and we even stayed an extra night here. The staff was very helpful and friendly, and assisted me with a printing issue, since there was a problem with the one for guests to use.
Overall, would recommend this, and would stay here again.
Great visit. Mary Beth and Tia were amazing. They were very helpful attending to the needs of my girlfriend. The room was new and everthing we have comw to expect. I would highly recommend this property.
We needed a hotel in the Cookeville location and I specifically looked for Trip Advisor reviews saying that the hotel and rooms were clean. The pictures of this hotel looked great, and reviews were fairly good! When we arrived there were people smoking right in front of the front door no smoking signs! The whole lobby was not clean and smelled of smoke. We could not ever ride in the elevator because the doors and floors were dusty and grimy. I am very disappointed in the experience and will not stay at this property and do not recommend it if you are looking for a clean hotel. The room had obvious dust, dirt and hair on the floor. Carpeting in the room was torn. Super dusty/dirty air conditioning unit. The only redeeming factor was the bed and pillows, they were comfortable and clean and seemed new. Other than that, I think that the rooms in this hotel need badly to be updated! The pool area was also very dirty, a huge clump of hair right on the floor when you walked in.
Nice clean room with jet tub and good amenities, We reserved a room with a late check out the next day and really felt rushed by housekeeping to check out before 10 a.m when our check out was at 1:00 . Everything else at the hotel was ok.