We rented our house thru Cabins For You and WILL NEVER use them again. The contract says to call them if you have issues when you check in, but no one answers so you leave a message and still don’t get a call back. But if you call the sales department to rent they answer right away. Our place was filthy, there is mold in the showers and on the shower curtains, floors were still dirty. A refrigerator that is missing most of the shelves and video machines and pool table are missing parts.
The house is roomy but dirty. Our neighbors had the same issue as us. Friends of ours are still fighting to get money back
We booked Indoor Pool Lodge through Cabins USA Gatlinburg for a big family vacation. We booked the express check in, due to all attending were coming from different directions we could all meet at the cabin at 4pm when we could get the cabin on Monday. . Much to our surprise the cleaning crew was still there. We had to wait for them to finish. The upstairs of The cabin was so hot when arrived to find the fireplace on and the heat was turned on. The ceiling fan was broken in the one bedroom, the box spring was broken in one of the bedrooms on the fifth floor. The front was off the hot tube and the hot tub would not work. The refrigerator would not cool even after 6 hours. One of the theater seats was broken , the lamp in the second floor bedroom the cord was black taped together. The blinds were broken in the bedroom off the theater room the vents were filthy. The condition of the cabin was poor. We called guest services for Cabins USA they said they would send some one out as soon as possible. No one came I called 2 more times, yet no one came. A supervisor called the next day and said our issues had been assigned to someone they would be out to the cabin . I told her the trash needed picked up. She said she would get someone out. Needless to say I spoke to 8 different people and made 2 trips to the office before a maintenance person arrived at after 9 pm.on Tuesday. Still yet no one came to pick up trash. I had to call again on Wed morning to request again for trash pick up. Finally later Wed. morning someone came to pick up the trash. Cabins USA did refund our cleaning fee, which was such a small portion for the poor condition of the cabin and the very poor customer service we rec considering what we paid to stay there. The area around the cabin very trashy, it was like a forgotten area of the resort. If you drive through the rest of the resort it is beautiful. To be fair we enjoyed the pool and was able to watch movies. There are multiple things wrong with this cabin . The poor customer service from Cabins USA Gatlinburg will not being is back. This family vacation was a special trip for our family. We have been traveling to the area for 26 years and have rented cabins for as long. We understand that there are 1000 of visitors that use these cabins, things break and need repaired. I again cannot express the poor customer service we received, the lies we were told dealing with Cabins USA Gatlinburg. Never again.
App wouldn't allow me to use dates we actually stayed here so I put the dates below.
My family and I stayed here Nov 22 - Nov 26 2017. We wanted to stay during Thanksgiving. We dined at Paula Deens on Thanksgiving day. This cabin was beautiful and had a perfect view of the mountains. It was decorated beautifully and had everything inside you could wish for. Pool table & a air hockey machine. Nice and spacious cabin that has a bed upstairs & a futon. Bedroom downstairs was beautiful too. Would definitely recommend this cabin and would love to return back and stay in this same hotel. Great cabin to stay at for a family of 4-6
Excellent location. Just far enough to be in the mountains but convenient location to pigeon forge and cades cove . Very clean. Excellent layout. Fantastic place to make great family memories. Small but clean pool. Comfortable beds. Bring extra towels. Our family looks forward to next year
Cozy, comfortable and fully-equipped cabin with a wonderful view. You can enjoy the view of the mountains while sitting in the balcony, grilling meat or just relaxing in the Jacuzzi,
There is also another Jacuzzi inside the cabin, besides of a pool table, t.v., a fully equipped kitchen, washer and dryer, and more.
It's very hard not to fall in love with this place!