I made a reservation at this hotel back in May for a Saturday in July. This used to be my go-to hotel in Houston. However, after my experience there this weekend, I will never stay there again. I got caught in terrible traffic and hurried into the lobby. No one was there. I waited patiently for someone to show up. Brittany came in from the pool reeking of cigarettes, and was visibly annoyed that I interrupted her cigarette break. She asked for my name several times and I spelled the five letters each time. I provided my confirmation email. She then asked me what my problem was. I assumed she meant because I was breathing a bit heavy from rushing and looking worried. I explained I got caught in traffic and was trying to get to a concert, and I said nicely, "If you can please hurry, I would greatly appreciate it." She scowled even darker and told me she'd hurry if I was "nicer to her". I ignored the comments and the monologue that followed about how "rude" I was. She then told me there was no reservation in her system. I called Expedia and put them on speakerphone. She then pulled up the reservation. First, she said it was for a different day. Then she said I'd been checked out and she couldn't check me in again. I offered to pay for a second room and she said the hotel was sold out. She proceeded to mock me in front of other guests and refused to let me speak with a manager. She originally promised me a parking pass so I could sleep in my car outside the hotel, as I'm not from the area, but it never materialized. All of this killed a great deal of time I didn't have, and I realize that was done deliberately. I finally left amid her sarcastic "have a nice day" comments. I barely made it to the concert but with a couple minutes to spare, I looked to see if there were any other hotels nearby with rooms. When I searched, I got this same hotel. There were still rooms available. Brittany lied in an attempt to sabotage my evening. I have screen shots to prove it. I have already called in a complaint to their corporate division. This is not a reliable or safe hotel for lone female travelers or anyone receiving treatment at the medical center. Why book at a hotel when you can't rely on having a room when you arrive, and where you will be so badly treated? There was no reason for this to happen. As I said, I've stayed at this hotel and everyone has always been nice, but I will never stay here again as long as that disturbed person is still employed there. I had a great experience at Candlewood Suites. So I highly recommend booking with that chain instead.
We originally booked at an Extended Stay, which has been consistently decent in other cities, but the one on Fannin is nasty, so we moved to this hotel. It was a relief to have a relatively clean, bright hotel and room.
The room was stocked with a few plates, utensils and cups and pans, which was great. Mostly clean, but the walls needed a wipe down, had smudges and dirty spots that could easily have been cleaned.
The furniture was a bit worn, but otherwise ok. Breakfast offered was ok,carb but carb-heavy except boiled eggs. No yogurt, no fruit, no bacon/ sausage. Beats the granola bars offered at the last place, for sure.
Really nice, maintained little patio area, but we were dissapointed to find the pool filter was not running and there was debris and leaves floating on the top, so we skipped it. There is also a constant, sometimes loud, hum of machinery in the room we were in. Not sure if it was the hotel cooling system or something nearby, but it was fairly distracting at times and other times I could tune it out.
The shuttle service is a plus. We came to visit MD Anderson, so it was good to have a lift there. It leaves once per hour. Shuttle is also good because there is nothing decent within walking distance and the area is kind of rough, with no cross walks, and open manholes in the middle of the sidewalk. I found two grimy gas station stores, a Church's, a DoNut shop, and a vegetarian soul food joint - the ironically named Sunshine Market- where I stood for ten minutes until one of the many employees running around resentfully told me "We'll be right with you" as though my presence was inconvenient. Must have been having a rainy day. So I left.
All in all, if you need to be close to MD Anderson, this is a nice little spot at an affordable rate, at under $80 a night. Staff was pretty nice, it's pretty well maintained, just a few things need updating / cleaning and it would be top rate. Bring your bathing suit in case they get the pool filter working.
Spacious Room. Comfortable bed. Close to the medical center. A breakfast was available but we did not have time to enjoy. There is a small pool and the smoking area is in the pool area. We enjoyed the full size refrigerator after having been shopping & eating in China Town.
I would give it a 5, but there us an occassional sour smell in the room. It is convient to the hospital which is why we were here. The pool is very small. Breakfast was bisquits and gravy every morning, bagels, osttmeal, cereal, hardboiled eggs. Wish it varied and had fruit. But its OK. Staff is nice. I like the manager. She is allowing me to leave a bag here for a week.
We stayed there in January of 2018 when attending my nephew's wedding and found the place to be pretty nice. Since my family stayed in three different rooms, I had a chance to see a variety of what was available.
Each of the rooms had a kitchenette which included a large fridge, small stove, microwave and even a small dishwasher. Also had a coffee maker.
Also included in the room was an ironing board w/iron, hair dryer and room safe. The TV has an attached DVD player. A large selection of DVDs are available for free loan (24hrs) with something for everyone.
Other nice features include an exercise room, pool (outside), computer room with printer and a breakfast area for the free continental breakfast.
The rooms were clean and the staff was friendly. Even the price was very good for everything you get.
About the only thing is the room is not completely cleaned every day, but they do give you fresh towels each day and make the beds. This place is really designed for an extended stay and caters to people in town to see the nearby doctors but it served our need fine too.
It's in a sort of industrial part of town, but it seemed pretty safe overall.
I certainly recommend it not only for being close to the medical area but for any general stay in the Houston area.