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All You Need to Know About the Pool
at Comfort Suites McKinney

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Guests1 room, 2 adults, 0 children
US$84
+ US$11 taxes & fees
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Free cancellation until 06/06/20
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Pool review highlights
... vacuumed. The hotel sits in a quite area and has an outside pool. Employees were friendly. Hotel needs an update. Felt the...
... They delivered one towel that appeared to be from the pool area and four additional wash cloths. We checked out a day...
... great. The hotel itself had a workout room, small outdoor pool, banquet room and a dedicated dining room to have breakfast...

Reviews that mention pool

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Arrived late and was greeted by Tyler the front desk attendant. He was very nice and knew how to preform his job. We had room:118. Last room on the hallway. The room was mostly clean just a few things needed attention like dusting and vacuuming. The room was average and the bed was ok and clean. Bathroom was large but definitely needs to replace the shower. It has a lot of wear and tear. Breakfast was average and the lady attendant was friendly and kept up the break at. The breakfast selection was average. Would of been nice to see some B&G. Eggs we’re rubbery and sausage was bland. Not the breakfast attendant fault. Still all in all we ate enough to get full. The breakfast area was kept up nice. The hallways of the hotel needed to be vacuumed. The hotel sits in a quite area and has an outside pool. Employees were friendly. Hotel needs an update. Felt the value should of been more like $75 a night and not $98.
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from ComfortSuitesMcKinne, Hotel Manager at Comfort Suites McKinney
Responded 24 Nov 2019
Dear Guest, Thank you for choosing to stay with us on your trip to McKinney. We are glad that we met your expectations even though not a full five star. My team is really appreciative of your generous compliments about our rooms and service. We will constantly strive to give an excellent service and product to achieve good complements form you on your next visit with us. We have noted your remark on the breakfast and we have ensured that our entire guest gets the finest quality stuff always. Hope to see you soon. Sincerely Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The hotel was conveniently located to where I needed to be. I appreciate the Comfort Suites are generally customer focused and for that reason I am a platinum member. I booked this stay with points. I was given a cramped floor plan and was not allowed to upgrade to a larger room. No worries since I booked on points, but was a bit surprised as this is the first time in 5 years it was an issue. We unloaded and unpacked for a 4 night stay. I noticed the carpet had not been vacuumed around the sitting area.I pulled the comforter back on the bed and could see the sheets had not been changed due to the blood stain that was visible. I phoned downstairs to ask for new sheets and was offered to switch rooms. Since everything was already unpacked, I requested clean sheets again. The desk clerk advised she had never changed sheets before, but would be right up. I assisted her with remaking the bed. Due to limited holiday staff, we requested additional towels instead of housekeeping services. They delivered one towel that appeared to be from the pool area and four additional wash cloths. We checked out a day early. I want to stress the front desk staff were very friendly. When the sheet situation was being resolved, I asked that the manager be notified. I was very surprised to receive an email from the general manager with nothing but my invoice attached. I believe a little training would go a long way here. Again, the staff I encountered were extremely friendly, just unsure about guest expectations.
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Date of stay: December 2018Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from ComfortSuitesMcKinne, Hotel Manager at Comfort Suites McKinney
Responded 30 Dec 2018
Dear Esteemed Guest, Thanks for your comments. I’m sorry that several issues combined to make your stay less than desirable. Our sincere apologies. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Sincerely, Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
This room was very clean and well laid out. Amenities include:iron and ironing board, mini fridge, microwave, coffeemaker, and hairdryer. The work desk was large. The AC worked great. The hotel itself had a workout room, small outdoor pool, banquet room and a dedicated dining room to have breakfast in. The dining area seats about 40 people. The breakfast consists of sausage, eggs, waffles, muffins, cereal, yogurt, juice, fruit and coffee. The breakfast itself was just ok. I like the fact that the exterior doors to the hotel use your room key to enter. The negatives of this visit are as follows: We checked and immediately left to meet family members. Got back to the room to watch some college football games, but our TV wouldn't work. The lady at the front desk tried to get it to work, but couldn't. So much for watching tv till the next day. They did offer to move us to another room, but it would have been more trouble than it was worth to us. A lamp didn't work and when housekeeping cleaned the room the next day, they didn't leave any toilet paper. The clerk on duty, Ben, took care of all the problems. The only other issue I had with the room was the vent fan in the bathroom. It was making a very loud noise. I informed the manager at checkout.
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Date of stay: September 2018Trip type: Travelled with family
Value
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from ComfortSuitesMcKinne, Hotel Manager at Comfort Suites McKinney
Responded 16 Sep 2018
Hello Esteemed Guest, Greetings from the Comfort Suites,McKinney. Thank you for your kind words and we are happy to note that our team delivered the best during your stay. It feels fantastic to read such positive compliments for the hotel and the team. Thank you once again for also highlighting the hospitality by the team and their endeavor in creating a nice experience to you. We shall personally convey your appreciation to the team for their committed service. We surely look forward to welcome you once again to experience the Southern Hospitality for which we are famous for. Assuring the best service, Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
I'll get the negatives out of the way first..... Unfortunately, they have to take out the battery in the handicapped lift for the pool due to vandalism. Gentleman staff said no problem, just let us know when you want us to put it in for you. Next day, woman at front desk hemmed and hawed like I was asking for some crazy thing. My mom was embarrassed feeling like she was being an imposition and let it drop. She struggled to get in and out of the pool! We used the pool in the middle of the afternoon and there were lots of towels etc all over the ground. Looked like guests from the night before really did a number on it. After we left, a gentleman employee came and cleaned it up. ..... We had a pull-out couch in our room. It has like 1 strap holding the mattress up. It is a waste. Felt so bad it had to be used. It really needs to be replaced.

Aside from those problems, it is a great place. It is centrally located. Walking distance from car rental etc. Most staff went out of their way to be nice and friendly. Room was clean, lobby was fine. Breakfast was a normal Comfort Suite's breakfast but staff kept it clean, tidy and well stocked. We had a leak in the roll in handicapped shower and called maintenance. They couldn't fix it right then and there and couldn't be more apologetic. The cleaning staff really went out of their way to accommodate us making sure we had enough towels with the leak.

We stay a Comfort Suites a lot and this one has some great employees. I hope they know that. Would stay there again without a doubt.
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Date of stay: June 2018Trip type: Travelled with family
Room Tip: Handicapped accessible room on the first floor with roll in shower is great as long as you...
Location
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from ComfortSuitesMcKinne, Hotel Manager at Comfort Suites McKinney
Responded 21 Jul 2018
Dear Guest, Thanks for staying at the Comfort Suites McKinney during your recent visit to our area. We appreciate your review and the observations both positive as well as negative They are precious to us and we shall surely take them for improvement. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Very nice room.Spotless and clean.Easy checkin.It was close to shopping and restaurants.Good rate.Right on major freeway so easy on an off.Breakfast was available.There was a very nice pool available for swimming.Also there was an exercise room.
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Date of stay: May 2017Trip type: Travelled solo
Location
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from ComfortSuitesMcKinne, Webmaster at Comfort Suites McKinney
Responded 26 Sep 2017
Dear Guest, Thanks for your comments. It's our pleasure to provide you a great experience here in McKinney. Our goal is to offer every traveler an experience worth repeating. When you come to the area again, we hope to be your first choice and always prove to be the best choice. Nothing is more important to me and to my staff than complete satisfaction of every guest. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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