COMPLETELY UNPROFESSIONAL. After booking room blocks for more than 6 years with this particular Courtyard and The Residence Inn next door, Anthony had a meltdown when I let him know that the Group Sales associate approved to extend the group rate and add more rooms to our block. He was offended that JJ, the Sales Associate, would offer the extension and additional rooms at “his hotel when he’s the General Manager” (his exact words). After telling him the hierarchy at the hotel is not my concern, he proceeds to say that if I want the group rate, it should be my concern. Anthony seems VERY insecure of his position at the hotel. His point of telling me, 3 times, that he is the General Manager and that the Sales Group works for him/under him dripped in insecurity and unprofessionalism. He finished the conversation by telling me the group block and rates we are reserving (6+ years with about 15/20 rooms each year) will not hurt his business. Best of luck to Anthony. I don’t see him as an asset to the Marriott Brand. General Manager position in the hospitality industry should be held by an individual who is courteous and confident in the brand he is representing. Not someone who throws a tantrum like a petulant child.
We stayed here due to Marriott’s reputation of being a good solid nonsmoking and clean hotel. Well, there was a chain smoker by the small pool area with signs around saying $500 fine for any smoking; however, when we asked the front desk the rules, they said it was ok for him to dominate everyone’s lung space and smoke at the pool. I mean one person ruins it and the hotel could careless. So, we just camped out in our room and let the red neck smoker do his thing.
The rooms were nice and clean and beds soft. Bistro was too busy to wait on anyone and a small cocktail was $9. Yikes!
The positives: the location is very nice - new apartments and restaurants all around. It is a straight jump over to the newest part of Midland too about 12 miles. The lobby area has a nice business area with computers and tables. The room is roomy and everything was clean. The shower was wonderful!!
The negatives: the price was out of this world crazy!!!!! There is not breakfast or cocktail hour - just a crazy out of this world price. Two days - Monday and Tuesday- it was $700! We ended needing to stay an extra night, but they wanted another 300+ for that night. There is a lot of work going on around the area, so some of the hotels seem to be taking advantage of the desperation. Also, the pool was dirty and the elevator felt like it was going to break down any minute.
The cleaning staff was friendly, and the front desk workers were friendly just not talkative.
I loved staying in this hotel so very much with its warm, welcoming and accommodating staff. Top notch! Five star! The hotel room and outside fire pit and pool, lobby, bistro, exercise room was all so nice. I had to be in Odessa longer than expected due to helping with my critically ill mother who had to have life threatening surgery. After some very stressful days in the hospital...it helped me so much to be able to come back at night to my beautiful and comforting hotel and room. The staff made me feel so welcome and were very helpful with every aspect of my stay. I will always stay at Courtyard Mariott hotel Odessa anytime I need to come back to stay for a while. I also felt very safe in this hotel and had plenty of restaurant and store choices in the area. Every staff member that I interacted with was excellent and so helpful and friendly. I did not feel like a stranger in this hotel. They truly care about their residents. Thank you all so much. The manager sets the standard and I appreciate him especially so very much. He reached out after I had left to be sure all was well and to let me know that he would be there to help the next time I needed to stay in Odessa. It is a treasure in Odessa.
Sara, the GM, provides over-the-top customer service. You don't usually find this kind of customer service around here with labor so scarce right now, but Sara sets the bar high. We had several VIP guests staying here and she was very accommodating and went the extra mile to make sure they were taken care of. She also volunteered to personally move my colleague's things to another room when he had to switch rooms unexpectedly. I wouldn't hesitate to book any events or VIP stays here at all. I know Sara will handle them expertly.