This hotel must have trained their staff hard or just carefully picked them. They are all very polite and helpful. Ex. They all know in what room you stay in. This is only what you experience in US in good hotels. Really impressed!
Breakfast is awesome. Donatella is the best, happy and helpful. You have egg and crepes to order. All kinds of Italian sweets and bread, fresh fruit, cold cuts, Spumante and much more.
Two pools and close to the beach. The beach is huge and very clean! The hotel has a piece of it. The beach has thousands of beds. If they all were full it would have been so crowded. But it wasn’t. It was though a very scary look at first. The beach has many things to make sure you are activated. Beach volley, water parks, pedal boat or you just take a run those 15km. It is very touristy! So you need to know what you going in for. Every restaurant has a menu in Italian, German, Russian and English. You also see it at the hotel, mostly Germans and Russians with a few British and Scandinavians.
The restaurant at the hotel is very good. Maybe the best in the neighborhood. The next door hotel, Falkensteiner is the competitor. But overall it is not very good restaurants in the nearest area. TripAdvisor does not work. The ones on top is not good. They are ok, but not as good as the app says. If you have dinner at the hotel make sure you have it outside. If it is inside it is very light and not very cosy.
The downside of the hotel is the small rooms. They say that the standard room is 25m2. But it feels so much smaller. The bed is only 160cm wide. The bathroom is tiny. No place to put things. Either you get a shower or a tub. The tub is weird because the shower is in the middle of the long side. Only half of the tub is covered so you have to have the shower in your hand.
The bathroom with the tub is a tiny bit bigger though. We were 3 in a room and that was almost impossible. We were lucky and could upgrade to a suite for a few nights. That is even weirder. It was probably not built from beginning as a suite because it is exactly the same small rooms but connected. So you have two small rooms with a long hallway between them. But you have more space for your bags. But it is not a suite. A lot of beach hotels have more roomy rooms as their standard room.
Also the wifi is not the best. It is up and down a lot.
Overall a good place though.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC