Stopping point on our way to North Carolina .
. The staff was very friendly, and the warm fresh baked cookies on arrival a welcoming touch.Hotel location 5 stars.
The hotel offers free shuttle service every 15 minutes to the casino which was very convenient. Our driver Willie was great.
Although the hotel was clean our room has a musty smell so we turned off the air conditioner. And thought we would try and turn the heat on to see if it might get rid the musty smell. Unfortunately a horrible smell enveloped the whole room reminiscent of cat pee. This , and the fact that the safe was on the floor and difficult to access unless you knelt on the floor.These are the reasons I only gave the hotel 3 stars .
The night desk clerk did lend us a can of glade ,which did help some and said he would have maintenance look at it in the AM.
Other than that the room had a wonderful shower with a pulsating like shower head. We loved that the shampoo, conditioner, and body wash dispensers were attached to the shower wall. It was very at night and the fire alarm in the morning did get us out of bed. ( great alarm clock idea. No more snooze button) glad it was a false alarm.
Nice pool water was warm and the free breakfast was delicious. Loved the pancake machine and fresh baked cinnamon rolls. The kitchen staff was very attentive refilling the food .5 stars on the breakfast.
We found staff to be friendly. Room was clean, good breakfast, nice pool. We were on the highway side and the only time we heard traffic was when an emergency vehicle went by and a loud motorcycle. Easy access to downtown and close to Harper's Ferry. Really liked that we had a safe in the room. Would stay there again.
The hotel staff has very helpful attitudes, and the entire facility itself is clean and well kept.
It has a decent pool with a kid-friendly modest 5' deep end. The fitness center is very small, offering only a few machines. The rooms are nice, but simple, and the walls aren't paper-thin so I never had any issues hearing other guests. It offers basic on-site laundry, $2 to wash $2 to dry, and I never had a problem getting a machine. They offer a daily brunch, offering the same basic choices every day, but there isn't any sort of diner or café on site - I guess that's what "express" means. There is plenty of parking, and the room AC's work fairly well.
Overall, my stay was pleasant.
Nice to night stay. Friendly staf, clean spacious rooms, close to restaurants, casino, parks, and attractions. Enjoyed the outdoor pool, mostly adults going to casino, which was a nice change for a hotel pool. Relaxing comfortable stay. Saturday morning breakfast needed to be more prepared for amount of people. Sunday was much more stocked. Decent and tasty selection for free breakfast. Convenient location and recommend.
We stayed here during a trip to the Hollywood Casino and visiting friends. The staff was friendly and welcoming and our check in was very quick. The room was spotlessly clean and the king bed was the most comfortable hotel bed we ever experienced. The breakfast buffet was fresh, well-stocked, and even had a machine that made pancakes. The pool was nicely heated and they provide towels for guests using the pool. Even the pool lounge chairs were comfortable. There is a shuttle service to the casino that runs 24/7 (except Sundays when you need to request it). We will definitely stay here on our next trip to West Virginia.