All You Need to Know About the Rooms
at Sutera Sanctuary Lodges
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Room/Suite (83)
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Guests1 room, 2 adults, 0 children
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Room review highlights
... Kinabalu Park. Travelled with family. Stayed at Nepenthes Suite. Room was spacious and clean. Very quiet throughout the...
... but a transfer lift is available if wanted. Food good and staff can't do enough. Room clean comfortable and well appointed.
... with portable heaters. Simple furnishing but cosy living room set up with entertaining astro channels flat screen...
Most popular question about the rooms
Is the crocker range room have the 2 separate bed or 1 full bed?
Answer from Junemendez
Jan 2015 |
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Non-smoking hotel
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First time staying at Kinabalu Park. Travelled with family. Stayed at Nepenthes Suite. Room was spacious and clean. Very quiet throughout the day. Not much of insects. Internet was good. Enjoyed the fireplace at night. Breakfast was good too.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Sutera Sanctuary Lodges, Owner at Sutera Sanctuary Lodges
Responded 26 Aug 2020
Dear Valued Guest, Thank you for taking the time to highlight our shortcomings during your recent stay. We take into account all your valuable comments and will further evaluate our products to ensure our guests have a comfortable stay. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
liked this very much, in the hilly jungle so steep slopes fom lodge to restaurant but a transfer lift is available if wanted. Food good and staff can't do enough. Room clean comfortable and well appointed.
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Response from Sutera Sanctuary Lodges, Owner at Sutera Sanctuary Lodges
Responded 21 Jul 2020
Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guests leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Upon arrival we were greeted by the Park Office Staff who checked us in to our accomodations. We drove ourself to park infront Of Peak Lodge 1 & 2.
It is a semi-detached chalet with 2 rooms in each lodge, one with kingsize bed and the other with 2 single beds, both equipped with portable heaters. Simple furnishing but cosy living room set up with entertaining astro channels flat screen television, a fireplace that the staff helped to light up to keep us warm at night. In the pantry , there is a dining table , fridge , kettle and fully set up complimentary coffee/tea amenities. Wireless internet connection is free but the speed is slow/intermittent.
However water faucets in the kitchen and bathroom are leaking, and the shower water control is faulty, takes a while to mix the hot and cold water by turning 2 knobs.
Restaurant is approximately 10 minutes walk from our Lodge, dinner and breakfast at the Balsam Café served very simple local buffet spread. Lunch at the Liwagu Cafe was disappointing as they do not serve ala carte menu but just simple buffet meal. However we did have a great breakfast on the last morning of our stay.
Overall although it was a bit of a price to pay, it was really relaxing and refreshing to just sit on the verandah facing the stunning views of Mount Kinabalu , trees and surrounding chirping sounds of birds admist the fresh mountain air and great cool weather. It is an awesome place for a retreat. !!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from suterasanctuary, General Manager at Sutera Sanctuary Lodges
Responded 17 Feb 2020
Thank you for taking the time to highlight our shortcomings during your recent stay. We take into account all your valuable comments and will further evaluate our products to ensure our guests have a comfortable stay. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
We stayed in the suite rooms of the main restaurant block at Sutera as we only staying for one night. Lovely double level room with two bathrooms. Super clean and right next to the main trails which are definitely worth doing. Had a tasty meal in the restaurant and retired to the lounge and roaring fire. Lots of wine later, we retired after a tiring but relaxing day......only to be woken - not by the natural noise of the forest, but by a gardener who had decided to mow the lawns outside our room at 7am in the morning. It totally ruined what was otherwise a wonderful jungle stay!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Was at this property for 1 night and my review as follows:
1) Location:
It is located in Kinabalu Park. There is a fixed 3 days entry ticket of RM3 per person. Parking is plenty and free. The Kinabalu Park is nicely maintained. There is also a direct view of Mount Kinabalu for all guests at this hotel. Overall, i think the location is good.
2) Check in and Lobby
Check in was very fast and friendly. No welcome drink was given though. Lobby area is small.
3) Hill Lodge 7 & *
Surprisingly, inside the hill lodge, everything seems to be new and nicely maintained. Even the mattress and pillow were of decent quality. There is a kettle in the room which was very helpful as the weather in Kundasang is cold at night. Room size was great. Bathroom size is ok but does look old fashion with shower curtain etc.They also have nice proper netting at every window allowing guest to open the window without having to worry about insects/mosquito coming to the room. Overall, those hill lodge are value for money.
4) Wifi
No wifi available
5) Birthday Arrangement with Shanty (Hotel Staff)
They gave a slice of cake to my mum and she was very happy and surprised about it. Two thumbs up.
Overall, for a relaxing stay, i think this resort is among the best in Kundasang. Highly recommended.
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Questions & answers about the rooms
Answer from Junemendez
Jan 2015 |
Witty range rooms are bigger and more expensive than the Crocker Range rooms. They are also at a lower level than the Crocker range rooms so are easier to walk to especially with luggage.
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