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All You Need to Know About the Rooms
at Hotel Emperador

Room/Suite (10)
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Room review highlights
Arrived at 10:30 and was very ill. Asked if I could have the room early as I desperately needed to lay down. I was told no and...
We chose the Presidential Suite for our one night stay. AACC was broken! Had to call twice to find that out. Hotel offered us a...
... in the center of the city. I liked very much the spacious room with its big bed. There is great variety of choice at...
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Reviews that mention rooms

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Janice F wrote a review Jan 2018
5 contributions1 helpful vote
Arrived at 10:30 and was very ill. Asked if I could have the room early as I desperately needed to lay down. I was told no and shown no compassion although they could see I was suffering. I was told to come back in a few hours. About 45 minutes later I noticed some guests being given keys so I went back and asked for my room again. The front desk staff had some excuses but then they found a room for me. Shame on this hotel as this is certainly not 5 star service. I get treated much better in 3 star hotels. I would never stay here again
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Date of stay: January 2018Trip type: Travelled solo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from HotelEmperadorAmbato, Director General at Hotel Emperador
Responded 9 Jul 2018
This is not the true. We respect all kinds of opinions and comments, even if we don´t agree, We respect freedom of opinion whenever true. Unfortunatelly this is not the case and we will not make coments about this.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
TomislavTopic wrote a review Dec 2016
Samborondon, Ecuador5 contributions3 helpful votes
We chose the Presidential Suite for our one night stay. AACC was broken! Had to call twice to find that out. Hotel offered us a fan, to change room in another floor or a discount on our stay. Tired as we were opted for the last alternative. Street noise was unbearable. There is this ridiculous street light audible sign for the blind that will keep you awake all night. Couldn't sleep for more than 3 hours! Windows should be sound proof.
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Date of stay: December 2016Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from HotelEmperadorAmbato, Director General at Hotel Emperador
Responded 22 Feb 2017
Hay situaciones que escapan al control de uno, y que a veces pueden suceder. El daño de un equipo no tiene ni día ni horario, solo ocurre, y obviamente uno hace todo lo posible para solucionarlo, aunque a veces las limitaciones del momento o del horario no hacen posible que sea de forma inmediata. Respecto del sonido del semáforo para ciegos, es algo que no depende de nosotros sino mas bien del Municipio. De todos modos podemos indicar que no es una molestia en absoluto, no se escucha ni se siente, y mucho menos en la habitación en la que se ha hospedado el huésped. Es muy probable que el huésped haya estado molesto y desvelado por el daño que se produjo en el equipo de aire acondicionado.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
mvassy wrote a review Jun 2015
Madrid, Spain10 contributions1 helpful vote
+1
I stayed here 10 days in june. The hotel is well located in the center of the city. I liked very much the spacious room with its big bed. There is great variety of choice at breakfast and the food was tasty. The lunch and dinner is decent, but it seems that there is some problem of organization, as even when there were not too much people in the restaurant sometimes there were slow in serving the dishes. But the views from the 6th floor restaurant are amazing. The waiters are also nice. All the hotel staff was nice and helpful.
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Date of stay: June 2015Trip type: Travelled solo
Room Tip: I liked my room who had views to the center of the city and the park.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from HotelEmperadorAmbato, Director General at Hotel Emperador
Responded 8 Jul 2015
Thank you very much for taking the time for your opinión. We apreciatte a lot when people help us to see what and where we need to focus our attention in order to improve our service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
macsandiego wrote a review Jan 2013
San Diego, California14 contributions5 helpful votes
I was very pleased with this hotel. Stayed in a very nice suite. Clean, nice furnishings and friendly staff. Good money value. They even did a nice job of minimizing disruption from a pro soccer team that stayed there. Highly recommend.
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Date of stay: November 2012Trip type: Travelled with friends
Room Tip: I think I stayed in 305. Southwest corner suite on third floor with view of park.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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