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Gran Melia Golf Resort Puerto Rico

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Gran Melia Golf Resort Puerto Rico
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6,039 Reviews from our TripAdvisor Community

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Showing 5,257: English reviews
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Mankato, Minnesota, United States
Reviewed yesterday NEW

Rooms were infested with mold so bad they ,add you ill after 20 mins. Front desk was extremely rude and had horrible coustomer service. Came back after the first day and housekeeping had broken one of the beds so it couldn't be used. Payed extra for red level to be told we didn't have it even though we had proof...

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Helpful?
Thank Nicole G
Gilbert, Arizona
Reviewed yesterday NEW

I booked a vacation and got engaged here. The rooms are splendous but the service needs improvement. The property is not too large but they offer a golf cart pick up service. Most of the times we called for the service, we ended up walking even after calling several times. The food is delicious but very pricey. The breakfast buffet...

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Thank Daniel M
Reviewed yesterday NEWvia mobile

There are soooo many things to say about this place as you can see on other reviews. We went here for four nights as our friends had a wedding in the rain forest. (Which wS breath taking ) . I will start with the pros... The grounds are spectacular and beautiful. The lobby , bathrooms, pool and beach are amazing...

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1Thank Stephanie E
Wichita, Kansas
Reviewed 2 days ago NEW

Instead of enjoying being on a island, you must worry about reporting every discrepancy as you encounter it, otherwise you are a bother. Management needs a long course in customer service. Great pool and beach, but open your pocket book and lower your service expectations as they have your money before you arrive and treat you as such.

Review collected in partnership with Meliá Hotels International
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2Thank 623jameyj
Reviewed 2 days ago NEWvia mobile

Gran Melia is a beautiful resort. Walking into the lobby is seriously breathtaking every time. The grounds are meticulously kept as are the pools. We had some very good experiences here and some not-so-good ones. If you are thinking about booking here, I will go over what I thought the pros and cons were of staying here. PROS: The grounds...

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2Thank Kristin Z
New York City, New York
Reviewed 2 days ago NEW

This hotel was a very big property, and i find it to be a beautiful. there was not enough beach area which was not to bad. They need to pay attention to the rooms , as they do the Lobby. it was Grand entrance and that set the tone for what I expected for the rooms.

Review collected in partnership with Meliá Hotels International
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1Thank sheronw370
Jacksonville, Florida
Reviewed 3 days ago NEWvia mobile

I stayed at the resort for 6 days and 5 nights; I purchased the red level jr. Suite with a garden view which was really the walkway with palm trees. The room was clean and neat but I asked for a king and got double beds. The lady Who works in the red level lounge was out to lunch when...

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Thank Shaina318
Chantilly, Virginia
Reviewed 3 days ago NEW

My family stayed at the resort for 5 days as red level guests. Our only issue that we experienced was a poor wifi connection. The connection was fairly decent in the rooms, but would occasionally be unreliable. This made it frustrating to do homework throughout our stay or do simple tasks like check our email. If you do need to...

Review collected in partnership with Meliá Hotels International
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Thank M4685SCmariar
Reviewed 3 days ago NEW

I and my wife stayed at Gran Melia Resorts in Puerto Rico for our 5 year wedding anniversary. When we pulled into the resort we couldn’t believe how beautiful it was. Our room faced the beach, the people in the beginning were nice, helpful, and pleasant. Everything here isn’t what it seems. There are way too many rocks on the...

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5Thank omar y
Nuremberg, Germany
Reviewed 3 days ago NEW

very polite staff. Sometimes unfortunately they run out of stock of several beverages. Rooms are good. Quiet place directly at the beach with an 24 hour shuttle service to the rooms. Nice resort with lizards all around the place.

Review collected in partnership with Meliá Hotels International
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Thank michaelfA4816TB

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
With an idyllic location on Puerto Rico's northeastern coast in Coco Beach, Rio Grande, Gran Melia Puerto Rico brings the privacy and exclusivity you deserve and allows you the opportunity to escape from the rest of the world. From the moment you step inside this tropical oasis, you will be enveloped by the beauty and grandeur of Gran Melia Puerto Rico. Boasting a world-class YHI spa, the nearby Trump International Golf Club and the best pool on the island with four integrated whirlpools, Gran Melia Puerto Rico is the place to live the true resort experience in Puerto Rico. ... more   less 

Additional Information about Gran Melia Golf Resort Puerto Rico

Address: 200 Coco Beach Blvd. | Highway 955-I, Rio Grande 00745, Puerto Rico
Region: Caribbean > Puerto Rico > Rio Grande
Price Range: RM589 - RM1,524 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Melia Golf Resort Puerto Rico 4*
Number of rooms: 486
Reservation Options:
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Also Known As:
Gran Melia Golf Resort Puerto Rico Hotel Rio Grande
Gran Melia Rio Grande
Sol Melia Rio Grande
Paradisus Puerto Rico
Gran Melia Golf Resort Puerto Rico Rio Grande
Hotel Style:
#2 Top resorts Hotel in Rio Grande
#3 On the Beach Hotel in Rio Grande
#3 Luxury Hotel in Rio Grande
#3 Spa Hotel in Rio Grande
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Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Golf Resort Puerto Rico staff and other travellers.
162 questions
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Clementon, New Jersey

PLEASE HELP LOTS OF QUESTIONS!!!!!

I was able to purchase this hotel as a Groupon deal for my best friend's 40th birthday. We aren't traveling until June 18th and this will be both of our first times in PR. The photos took my breath away and the cost was reasonable enough for me to surprise her with the gift after having some pretty rough times lately. I am really hoping this much needed getaway gives us a chance to escape the blues.

I know about the deposit per night, but usually deposits are returned unless you use them. However it seems like people are stating that they are getting charged for ludicrous items. (Towels cost what?) Or complaining about the treatment and true condition of the property. Then some are saying its a dream come true.

We don't expect million dollar service, just a good, peaceful beautiful time. Without me feeling the need to hide a credit card statement from my husband. We are extremely excited to be taking a trip together (having our own families and work makes that hard). Some person even said they were charged an upgrade fee of $3k?!! That is what scared me enough for someone who has been here to hopefully set my mind at ease.

What is included in Red Level? Is it a better option than paying a la carte? We are blessed to have breakfast included in the Groupon (thanks!) but it seems the Red Level doesn't do much more than that?

We've been hoping to come to Puerto Rico for years. Any advice would be truly appreciated. This place is very very pretty. I truly hope its the paradise it appears to be in the photos! The pool alone is amazing!!

Also more about the beach? Do swim shoes help with the rocks or don't bother. How about excursions (budget friendly).

Thanks to everyone who replies in advance. I will be responding after our return.

Happy Travels!

over a year ago
1 month ago

See all questions (162)

Questions? Get answers from Gran Melia Golf Resort Puerto Rico staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“curtain rod were rusted and the room had an odor. Need to pay more attention to detail . ”
 of 5 bubbles sheronw370, 22 Mar 2017 | Read review
“first floor if possible.”
 of 5 bubbles michaelfA4816TB, 21 Mar 2017 | Read review
“Red Level for couples is the only way to go. Ocean View Rooms have a great view. Adut Pool is near Bldg. 20 of the rooms, if you want to be close to the pool.”
 of 5 bubbles paulpS9394UL, 20 Mar 2017 | Read review
“Building 15”
 of 5 bubbles sprynurse1, 19 Mar 2017 | Read review
“Ask about upgrading to Red Level. The rooms are the same as the other rooms, just added perks.”
 of 5 bubbles jolies193, 19 Mar 2017 | Read review
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