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Falkenstein Grand Kempinski

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160 Reviews from our TripAdvisor Community

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Showing 63: English reviews
new york
Reviewed 21 September 2015

This is a surprisingly great hotel, with sumptuous grounds and a lovely looking pool. We did a 'hit and run' here, just one night for business, but the outdoor bar and dining area was very welcome after a late evening. Not much English, and limited room service.

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Helpful?
Thank freedatravel74
St_Massa, Geschäftsführer at Falkenstein Grand Kempinski, responded to this review

Dear freedatrtavel74, thank you for your Feedback. Great to hear that you had a fantastic time with us. You can visit Frankfurt City usually in only 20 minutes, using public transportation will only take 10 minutes more and the SBahn Station is in Königstein. We hope to see you soon back for a longer retreat or weekend escape. Best regards,...

Reviewed 20 August 2015 via mobile

We spent a week here in an executive suite which is situated next to the main building. In general, a nice stay for us with a 4-year-old kid. My girl enjoyed the pool as well as the playground to a large extend. The view from the terrace is also fantastic. Something you'd enjoy every morning during breakfast. The room is...

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Helpful?
Thank Weili C
St_Massa, Geschäftsführer at Falkenstein Grand Kempinski, responded to this review

Dear Weili C, thank you very much for your nice and also critcal comments, It is great to read that you enjoyed your stay with us and liked the hotel. We do apologize for the lack of service in housekeeping. We immediately started to do some extra trainings to improve our Quality further. We are looking forward welcominng you again....

Vaasa, Finland
Reviewed 20 July 2015

This was one of those times, where customer service hassles truly can make or break an experience. The whole booking started off a bit strange. I wanted to book one of the Penthouses, but as we had our indoor cat with us, I contacted the hotel directly (as advised on their homepage, if you travel with pets), to inquire whether...

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Helpful?
Thank AnneBear
St_Massa, Geschäftsführer at Falkenstein Grand Kempinski, responded to this review

Dear AnneBear, Thank you very much for your most appreciated feedback. We agree that the location of the hotel overseeing the skyline of Frankfurt in the in the heart of the Taunus is perfect for an escape and relaxation. We notice that we still have potential for improvement and we will take your remarks seriously into account. Your feedback, positive...

Los Angeles
Reviewed 16 July 2015

It's July 15th and very hot. I walked into my room and started to look around. Couldn't find a thermostat. Room was warm and muggy. Called front desk because I also couldn't find a room service menu. She tried to read me food options over the phone at which point I asked if they didn't have a menu. She replied...

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Helpful?
Thank MattClark
St_Massa, Geschäftsführer at Falkenstein Grand Kempinski, responded to this review

Dear MattClark, We thank you for your open words. We regret that we were not able to find a suitable solution; even our Manager Duty was concerned in your satisfaction and offered several opportunities. The satisfaction and well-being of our hotel guests is our biggest aim and motivation. Hence you decided to leave shortly after check in your travel agent...

Sydney
Reviewed 9 July 2015 via mobile

We spent four wonderful nights here. Our room was on the Penthouse level and gave us a breathtaking view over Frankfurt. Dinner alfresco in an exquisite garden setting was also something special, not to mention a fine menu. The staff are so obliging and helpful - nothing is too much trouble. There is a nice 15m outdoor heated swimming pool....

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Helpful?
Thank David_iel
St_Massa, Geschäftsführer at Falkenstein Grand Kempinski, responded to this review

Dear David_iel, Thank you so much for your great Feedback and words - we are glad that our obliging and helpful service was appreciated and that you very much liked the comfort and design of our “the one Penthouse” at the top Level. You're right, the weather was extremely hot and therefore our cooling Ventilation System was running on high...

Hudson, NH
Reviewed 9 July 2015

The staff at the FGK were exceptional and very personable. Upon arrival, we discovered that our reservation was somehow "lost." The staff quickly resolved the matter with a very comfortable residence unit (3012) for our stay. Anytime we needed anything, the front desk staff (all of whom spoke English relatively well) were very accommodating. The restaurant/dining room offered a menu...

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Helpful?
Thank WilderTravel
St_Massa, Geschäftsführer at Falkenstein Grand Kempinski, responded to this review

Dear Wilder Teavel, It was a pleasure having you with us for two weeks. Thank you very much for your most appreciated feedback. We agree that the location of the hotel surrounded by the nature of the Taunus and a short distance to Frankfurt is perfect. We notice that we still have potential for improvement, especially for long staying guest...

Lagos State, Nigeria
Reviewed 1 July 2015

Not every day do you come into a vintage facility that offers you the allure of the 21st century; the rooms are colossal and make you feel that the hotel came to you. The food is good and the staff awesome; it is an experience I highly recommend.

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Helpful?
Thank Okey N
St_Massa, General Manager at Falkenstein Grand Kempinski, responded to this review

Dear Okey N, Thank you so much for your excellent Rating and Kind word. We are pleased to hear that you enjoyed our Service as well as the comfort of our mostly new renovated rooms at the adjoining buildings. We Count on you and look forward welcoming you back among us. Best S.Massa

Jeddah, Saudi Arabia
Reviewed 5 April 2015

Big room with nice view toward a park. Food is good. Nice staff. Fast free Internet. Excellent spa facility with great swimming pool. Building is old and classic. The hotel is over a mountain so the view is wonderful.

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Helpful?
Thank Haddawi
VillaRothschild, Geschäftsführer at Falkenstein Grand Kempinski, responded to this review

Dear Haddawi, thank you so much for your excellent review - the top rating! We are happy that you had a great stay and underligned the fast Internet which we recently upgraded. We would be happy welcoming soon back in Königstein. Sincerely yours Stefan Massa

Sutton, United Kingdom
Reviewed 16 March 2015

As ever friendly welcoming hotel, in a very beautiful location, great food and service, and a good nights rest. Only ever get a chance to visit on business, but definitely on the list to one day spend sometime for leisure in the area.

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Thank Mark S
S_Massa, Geschäftsführer at Falkenstein Grand Kempinski, responded to this review

Dear Mark S, Thank you very much for your top rating. we are very happy to hear that you enjoyed your stay and the High Service as well as our culinarian highlights. We are looking forward welcoming you soon back at the Falkenstein Grand Kempinski. Best regards,

Geneva, Switzerland
Reviewed 12 March 2015

Location: it is nearly on the top of a hill that overlook the Frankfurt city, so I recommend to have a room on the top floor and obviously on the scenery side. Not so convenient if you want to visit the city - it is more if you are on buisness trip in the area, like in Kronberg. Amenities: they...

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Helpful?
Thank M D
S_Massa, Geschäftsführer at Falkenstein Grand Kempinski, responded to this review

Dear M D, Thank you so much for your review and the great rating. It is a great honor to hear that you fully enjoyed your stay. Our Deluxe Rooms Are truly amazing and comfort each guest with a stunning view over Frankfurt Skyline. Further to our rooms you valued our SPA and heated outdoor pool, which is heated all...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Multilingual Staff
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Concierge

Additional Information about Falkenstein Grand Kempinski

Address: Debusweg 6-18, 61462 Konigstein im Taunus, Hesse, Germany
Region: Germany > Hesse > Konigstein im Taunus
Price Range: RM876 - RM2,414 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Falkenstein Grand Kempinski 5*
Number of rooms: 108
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Questions & Answers

Here's what travellers have asked, with answers from Falkenstein Grand Kempinski staff and other travellers.
2 questions
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Greenville SC

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Questions? Get answers from Falkenstein Grand Kempinski staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We loved the upstairs/downstairs suite we stayed in”
 of 5 bubbles SusannahJB, 5 Aug 2016 | Read review
“Bring your own air conditioner if you come in summer”
 of 5 bubbles MattClark, 15 Jul 2015 | Read review
“the large and quieter rooms are on the adjoining facility”
 of 5 bubbles 405okeyn, 30 Jun 2015 | Read review
“Park View Room”
 of 5 bubbles Haddawi, 4 Apr 2015 | Read review
“Choose top floor and city side”
 of 5 bubbles 485md, 11 Mar 2015 | Read review
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