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Krystal Beach Hotel

Breakwater Lane Harbour Island, Gordon's Bay 7150 South Africa
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Traveller (355)
Room & Suite (77)
Dining (15)
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About

#2 of 2 hotels in Gordon's Bay
Location
Cleanliness
Service
Value
Travellers' Choice
The 4 star Krystal Beach Hotel is situated on the waterfront of the paradisiacal Harbour Island peninsula, nestled along the Western Cape shores of Gordon's Bay. The Krystal is a gem, exuding a quiet sophistication without any trace of snobbishness, in harmony with tranquil décor conducive to relaxation, and all our rooms have truly spectacular views. We really do offer unrivalled value for money, and our staff love to please, not merely because it is our job to do so, but because it is our calling. Cape Town International Airport is only 40 km and 35 minutes’ drive from the Krystal Beach. We are only 1.5 km from Gordon's Bay Village and the walk there is usually a highlight for our guests. Bikini Beach (Blue Flag) is only 2.7 km from the Krystal Hotel. The Strand, with its magnificent beaches (Blue Flag) is virtually on our doorstep, Somerset West about 5 minutes, Stellenbosch about 15 Minutes, Hermanus about 45 minutes, and Cape Town about 40 minutes. The Krystal Beach is at the start of both the Wine & Whale Routes. The safety of our guests is of paramount important to us, and our security team remains ever vigilant, highly motivated, and absolutely professional. Our numerous internal and external CCTV surveillance cameras further monitor people traffic 24/7 for absolutely peace of mind.
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Property amenities
Valet parking
Public wifi
Pool with view
Fitness Centre with Gym / Workout Room
Free breakfast
Boating
Bowling
Babysitting
Free wifi in the business centre
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Canoeing
Diving
Hiking
Horseback riding
Skiing
Snorkelling
Squash
Windsurfing
Bicycle tours
Bowling offsite
Canoeing offsite
Evening entertainment
Fishing
Patio
Squash offsite
Tennis court offsite
Walking tours
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Ironing service
Shoeshine
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Room features
Soundproof rooms
Housekeeping
Private balcony
Room service
Safe
Iron
Refrigerator
Flatscreen TV
Room types
Ocean view
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Bay View
Languages Spoken
English, French, Afrikaans

Location

Breakwater Lane Harbour Island, Gordon's Bay 7150 South Africa
Krystal Beach Hotel
611Reviews9Q+A53Room tips
Traveller rating
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marshallpetersen wrote a review 15 Mar
Johannesburg, South Africa1 contribution
Everything was perfect, from check-in to room cleaning and tray services. The only think I would have liked is mosquito repellent. Great views of the ocean, breakfast options plentiful. Definitely coming back
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Review collected in partnership with this hotel
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Abre Esterhuizen, Marketing at Krystal Beach Hotel
Responded yesterday
Dear Marshall, we're thrilled to hear you enjoyed your stay with us! Your kind words about our amenities truly made our day. We can't wait to welcome you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Vera F wrote a review 8 Mar
Port Elizabeth, South Africa27 contributions1 helpful vote
+1
From the beginning to the end this was the best experience ever. From changing our booking effortlessly to our stay it was just the best ever. Peaceful. Tranquil. Beautiful. Definitely one of our top ten destinations. Having stayed over at many many top destinations I can categorically state that we have never ever experienced a breakfast spread like we did at this hotel. Well done to all the staff as well. Quite outstanding service in all departments. Well done Krystal Beach Hotel
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Abre Esterhuizen, Marketing at Krystal Beach Hotel
Responded 1 week ago
Dear Vera, we're thrilled to hear you enjoyed your stay with us! Your kind words about our staff and amenities truly made our day. We can't wait to welcome you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Camper07349456510 wrote a review 6 Mar
4 contributions1 helpful vote
+1
I just love the ambience of the place.Their breakfast is to die for.The rooms are also very comfortable and the bedding pristine and fresh.The staff are very helpful, hands on and friendly.I always go back because their food portions on their menu are generous.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
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Response from Abre Esterhuizen, Marketing at Krystal Beach Hotel
Responded 1 week ago
Good day, we're delighted to hear you enjoyed your stay with us! Your kind words about our staff and our culinary offerings truly made our day. We can't wait to welcome you back soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ntheod916895 wrote a review Feb 2024
1 contribution1 helpful vote
Everything about this hotel was exceptional. The staff were amazing and always very helpful. Nothing was too much trouble. The breakfast buffet has such a big variety and there was different food to choose from every day. The hotel itself is so beautiful and the rooms were just unbelievable. I was honestly blown away by every little thing about this place. I would most definitely recommend it. Well worth the money and I will forever have the best memories of the holiday.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Abre Esterhuizen, Marketing at Krystal Beach Hotel
Responded 3 weeks ago
Good day, thank you so much for your feedback - we're thrilled to hear you enjoyed your stay with us! Your kind words about our staff and amenities truly made our day. We can't wait to welcome you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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34769pete wrote a review Feb 2024
Northampton, United Kingdom194 contributions111 helpful votes
Returned for our second time staying here and once again enjoyed our stay. We had one of the larger suites and it was excellent with a big bedroom and bathroom and a large lounge and dining area and a small kitchenette space plus a balcony each side, one overlooking the marina and a smaller one the other side facing the beach. Rooms are well furnished with clean and modern finishes. It's situated on a boardwalk area, with quite a few bars and restaurants around it and also right next to the beach. My only complaint would be regarding breakfast. We'd booked a room inclusive of breakfast but in arrival at the restaurant were told categorically that our rate didn't include breakfast. So I had to go back to the room to retrieve our booking paperwork, go to reception with it and prove we did have an inclusive rate. Although at the front desk it also showed breakfast not being included, to be fare to the lady on reception she just took a copy of our booking and said she'd sort it out, then escorted us to the restaurant and informed the lady to let us in. The whole incident did waste a good 20 minutes of our time though when we really wanted to be eating our meal. A lot of the buffet food wasn't at all warm and one of the coffee machines was broken so there was a long wait for coffees. Overall though, we had a good stay and would return but maybe next time we will not get a rate with breakfast and go elsewhere for it.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Abre Esterhuizen, Marketing at Krystal Beach Hotel
Responded 3 weeks ago
Dear Pete, it's always a joy to welcome you back! We're thrilled to hear you enjoyed your stay with us - thank you for your continued loyalty and for sharing your experience. We're already looking forward to your next stay!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mpless337937 wrote a review Feb 2024
1 contribution
The staff was really nice. Our first greeting of the hotel wasnt great. We had to wait a bit to check in and was advised to go and enjoy their cocktail hour. We were met with bars full of empty dirty glasses and staff running every way as cocktails was coming from another bar...which I just blame on poor training and bad management, it is not the staffs fault. Then we went to our room only to realize we can not use our lovely balcony as it was full of bird poop, the chairs and the floor. The room was clean atleast. We ordered room service which was absolutely disgraceful, Arancini balls where so yucky and sour, Jalapeño poppers was good last year I think and the beef tataki was the most over cooked and bland beef I have ever had. That food should never have left the kitchen.
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Review collected in partnership with this hotel
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Abre Esterhuizen, Marketing at Krystal Beach Hotel
Responded 4 weeks ago
Good day, we're really sorry to hear about your experience and are taking your concerns seriously. GUEST feedback is imperative for us to ensure that our GUESTS’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sonneblom76 wrote a review Feb 2024
Cape Town, South Africa1 contribution
A lovely hotel, beautiful setting. Lovely rooms. Well laid out spaces. The live music accompanying the Saturday morning breakfast was a really great compliment to the atmosphere. On arrival close to 5pm my room was not ready with very little explanation, excuses or alternative arrangements or the offer of a refreshment. My colleague also had to wait for her room. I will definitely visit again. Hopefully my room will be ready.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Abre Esterhuizen, Marketing at Krystal Beach Hotel
Responded 4 weeks ago
Good day, thank you for your feedback. We're really sorry to hear about your experience and are taking your concerns seriously. We'd love the chance to make it right on your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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QuinyW19752 wrote a review Feb 2024
Greater Johannesburg, South Africa1 contribution
I would come and visit in my personal opinion and capacity. I love the location, it was my first ever visit to the Cape. I fell in love with Gordon's Bay. Will definitely visit your hotel again for my personal holiday.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Abre Esterhuizen, Marketing at Krystal Beach Hotel
Responded 4 weeks ago
Good day, thanks for highlighting our prime location! It's fantastic to know it made your stay more enjoyable. Looking forward to your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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bhunt888085 wrote a review Feb 2024
Hermanus, South Africa1 contribution
A short welcome stop over from Cape Town to our next destination. Friendly helpful staff. Good on site parking facilities. Very clean well stocked rooms, with comfortable beds. It was nice to be right on the coast
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Abre Esterhuizen, Marketing at Krystal Beach Hotel
Responded 11 Feb 2024
Good day, we're thrilled to hear you enjoyed your stay with us! Your kind words about our staff and amenities truly made our day. We can't wait to welcome you back soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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slouw349090 wrote a review Feb 2024
1 contribution
Our check in was delayed by 2 hours and room service the evening was really poor in execution, incomplete and not in accordance with the menu. The hotel has soooo much potential. Sadly it felt like they were overwhelmed.
Read more
Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Abre Esterhuizen, Marketing at Krystal Beach Hotel
Responded 11 Feb 2024
Good day, thank you for your feedback. We're really sorry to hear about your experience and are taking your concerns seriously. We'd love the chance to make it right on your next visit.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Not the right property for you?
There are more places to choose from in the Gordon's Bay area.
PRICE RANGE
RM 340 - RM 476 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel via gordons bay
FORMERLY KNOWN AS
Villa Via Gordon's Bay Hotel
LOCATION
South AfricaWestern CapeCape TownGordon's Bay
NUMBER OF ROOMS
112
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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KRYSTAL BEACH HOTEL: UPDATED 2024 Reviews, Price Comparison and 395 Photos (Gordon's Bay, South Africa) - Tripadvisor

Frequently Asked Questions about Krystal Beach Hotel
Which popular attractions are close to Krystal Beach Hotel?
Nearby attractions include Ndiza Gallery (0.02 km).
What are some of the property amenities at Krystal Beach Hotel?
Some of the more popular amenities offered include free breakfast, an on-site restaurant, and a lounge.
What food & drink options are available at Krystal Beach Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Krystal Beach Hotel?
Yes, secured parking and valet parking are available to guests.
What are some restaurants close to Krystal Beach Hotel?
Conveniently located restaurants include Ocean Basket Gordon's Bay, Trawlers, and On the Go.
Are there opportunities to exercise at Krystal Beach Hotel?
Yes, guests have access to a fitness centre, an outdoor pool, and fitness classes during their stay.
Does Krystal Beach Hotel have airport transportation?
Yes, Krystal Beach Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are pets allowed at Krystal Beach Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Krystal Beach Hotel?
The staff speaks multiple languages, including English, French, and Afrikaans.
Are there any historical sites close to Krystal Beach Hotel?
Many travellers enjoy visiting Vergelegen Picnic (8.8 km).