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Westin Trillium House Blue Mountain

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Westin Trillium House Blue Mountain
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1,164 Reviews from our TripAdvisor Community

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Showing 1,135: English reviews
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Monterrey, Mexico
Reviewed 2 days ago NEWvia mobile

I had a great time in this hotel, the hotel is in blue mountain village, 200mts from the lifts, the rooms are big and have a nice chimney, the gym is big enough for a good workout and you also have access to a big pool and a really nice small hot pool. the hotel parking is 15dls if you...

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Helpful?
Thank charless7777
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago via mobile

There really is no other place worth staying in blue mountain. Just across the pond from the manufactured village. Walking distance to ski runs. Modern, clean rooms with great views of the mountain. Incredible staff. Plan to com back many times.

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1Thank Lebreiro1968
About Hotel's Favourite Review
Travis N, Marketing Manager at Westin Trillium House Blue Mountain, responded to this review

Thank you for taking the time to share your experience and feedback on TripAdvisor. We are so pleased to hear that you enjoyed our modern clean rooms! We always appreciate positive feedback from our returning guests. We hope to see you again soon.

Reviewed 3 days ago NEW

When arriving at 3:30PM, the valet was slammed and the check-in line was a bit long. The rooms were not ready because they were so busy. Once we got our rooms (which we requested a view), it was near the parking lot with no view at all. At this point, we were on edge. However, the staff there made the...

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Thank Wilfred W
Reviewed 5 days ago NEWvia mobile

We had a very poor experience. The check in was late and a process that was not guest-friendly. Our two bedroom suite (which was not inexpensive) smelled of animal urine or some other horrific smell that windows open for 4 hours in mid March could not fix. We were given a late check out for the horrible check in experience....

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Helpful?
Thank Lorna Y
TravisNixon, Marketing Manager at Westin Trillium House Blue Mountain, responded to this review

Thank you very much Lorna in addressing your issues during your stay with us over March Break with your family. Your check-out miscommunication, an odor in your room and poor service are unacceptable. We aim to provide our guests with the best service possible and that is not what you experienced. On behalf of the entire Westin team, we would...

Toronto
Reviewed 1 week ago via mobile

Service and hotel grounds were very good. Room was lovely although there were some issues, eg. kitchenette area sink leaked all over counter while my phone was sitting on it, lamp/outlet didn't work, gas fireplace needed to be serviced to work. Hotel was very busy but service was still decent, eg. gave us extra blankets and other items promptly. We...

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Helpful?
Thank ebett
TravisNixon, Marketing Manager at Westin Trillium House Blue Mountain, responded to this review

Thank you for taking the time in writing a review and sharing negative and positive moments during your stay with us. I am very sorry to read that your room was not functioning properly and the hot tub was having mechanical issues. I extend to you my personal apologies, you should not have had to experience these inconveniences while trying...

Aurora Ontario, Canada
Reviewed 1 week ago

It was worth it!! I celebrated my anniversary. We had a great time. Thanks a lot Westin. We had a great time. I asked to have a bottle of white wine for my hubby and I. We received the bottle of wine, a little box of chocolates (didn't expect it) and a very nice card signed by some of the...

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Helpful?
Thank Lis P
TravisNixon, Marketing Manager at Westin Trillium House Blue Mountain, responded to this review

Thank you for taking the time and writing such a kind review. We are very pleased to hear you enjoyed spending your anniversary with us and look forward to welcoming you for your next visit to Blue Mountain.

Toronto
Reviewed 2 weeks ago

LOVED the outside heated pool and hot tub during the winter. Went in January. Room was clean and spacious. Beds were comfortable and I usually don't find the beds very comfortable. Would definitely go again. Cons though - the first glass I pulled out of cupboard was dirty. Base of cupboard was sticky. Would expect more for the price you...

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Thank JcamToronto
Reviewed 2 weeks ago via mobile

Hotel room and amenities were fine, but the service was a bit lacking especially considering we were platinum SPG members. Close to the village and the surrounding Blue Mountain activities. Quite family and couple friendly.

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Helpful?
Thank Jeff W
TravisNixon, Marketing Manager at Westin Trillium House Blue Mountain, responded to this review

Thank you for your review. I am disappointed to hear that your stay did not meet your expectations. I would like to personally extend our apologies on behalf of our entire team with the level of service and lack of SPG Platinum recognition. I hope we see you again soon to have another chance to deliver a Westin experience that...

Reviewed 2 weeks ago via mobile

It seems like everyone who works at this hotel is trained well in customer service. We stayed for two nights with kids and a small dog for ski weekend. Underground parking, ski lockers, outdoor pool and hot tubs, steps to village and slopes but on other side of pond so quieter than being right in village. O&B is great resto...

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Helpful?
Thank Stephen S
Toronto, Ontario, Canada
Reviewed 3 weeks ago

Such a beautiful place! Right across from the Village. The room was very clean, and beautifully decorated. The hotel staff were very friendly. Love the year round pools/hot tubs! Definitely would go back!

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Helpful?
Thank SteffyGlow

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Trillium House, Blue Mountain, just two hours northwest of Toronto is nestled between the shores of Georgian Bay and the heights of the Niagara Escarpment. ... more   less 

Additional Information about Westin Trillium House Blue Mountain

Address: 220 Gord Canning Drive, Blue Mountains, Ontario L9Y 0V9, Canada
Region: Canada > Ontario > Grey County > Blue Mountains
Price Range: RM541 - RM1,542 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Trillium House Blue Mountain 4*
Number of rooms: 224
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Also Known As:
Westin Trillium House Blue Mountain Hotel Blue Mountains
Westin Collingwood
Westin Trillium Hotel Blue Mountain
Collingwood Westin
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Questions & Answers

Here's what travellers have asked, with answers from Westin Trillium House Blue Mountain staff and other travellers.
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Questions? Get answers from Westin Trillium House Blue Mountain staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not corner rooms for sure. Closer to elevator. Rooms with view of the village are quite nice.”
 of 5 bubbles 470wilfredw, 21 Mar 2017 | Read review
“If you have a dog, it helps to be on the first floor. They have a walk-out patio.”
 of 5 bubbles O2315ZIstevenc, 29 Jan 2017 | Read review
“You can ask for mountain or village view - in the winter the latter is gorgeous w/the lights”
 of 5 bubbles 474taras, 23 Jan 2017 | Read review
“The loft suite 466 had a view of the village. My 1-bdrm suite 536 had a fabulous view of the village.”
 of 5 bubbles HonestInformant, 15 Jan 2017 | Read review
“Best views”
 of 5 bubbles JAMKG, 17 Dec 2016 | Read review
5 of 5