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A very average property when you expect Ritz Carlton name, style and status. Very lethargic and slow check in process. Very weak understanding of English and virtually no vegetarian food. Neither are the people forthcoming in preparing something for the guests who are vegetarian. Average...More
Thank Abhishek S
Response from Takeshi H, Director of Operations at The Ritz-Carlton, OkinawaResponded today
Dear Abhishek S,
Thank you very much for selecting to stay at The Ritz-Carlton, Okinawa and taking your time for your feedback on TripAdvisor.
I’m very sorry to hear that the check in experience did not meet your expectations and also sincerely regret that the...More
We stayed here for 3 nights before heading back to Naha for the last 3 nights of our Japan trip and I wish we stayed at the Ritz longer! The customer service is second to none. Friendliest, most helpful staff. There was a bit of...More
Let me preface this review by saying that I have been reading reviews of hotels and restaurants on TripAdvisor for the past eight years. I have never felt the need to create an account in order to write a review, until now.
The Ritz in...More
Response from Koji S, General Manager at The Ritz-Carlton, OkinawaResponded 2 weeks ago
Thank you for selecting The Ritz-Carlton, Okinawa for your get-away destination from hastiness of a big city and taking your time to write your first review on TripAdvisor.
I am pleased to read your positive experience from the entrance to the room and...More
The RC Okinawa is probably the best hotel in Okinawa for a couple.
Peaceful and superbly designed with a very airy feel and stunning views to the bay, county club and mountains.
In the evening you can hear the natural wildlife and see...More
Response from Koji S, General Manager at The Ritz-Carlton, OkinawaResponded 12 June 2018
Thank you for selecting The Ritz-Carlton, Okinawa for your recent stay in Okinawa and taking your time to sharer your warm feedback and pictures on TripAdvisor.
From the staff, restaurants, room to facilities, I am very pleased to read that you had a...More
From the moment you step in to every interaction with the hotel staffs, this place exudes quality, tranquility, friendliness and attentive care. Mr. Motoi Otsuka made sure that everything was in place according to our needs and a real friendly person to interact with. The...More
Response from Koji S, General Manager at The Ritz-Carlton, OkinawaResponded 4 June 2018
Thank you for selecting The Ritz-Carlton, Okinawa for your recent visit to Okinawa and taking your time to share your feedback.
I am pleased to read that you had memorable and joyful moment in different areas of the hotel. Also, your warm comment...More