Awful organization, dirty rooms,awful breakfast,not 5 star,not even 3.The quality is for 1 only the prise is 5 star.Have never been in such an awful and niceless hotel.I will never come back.It seems like it's going to be closed forever
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Excellent location and staff. Food decent. Interior is dated but adds character! The rooms are nothing special but for the price everything is adequate. We really enjoyed our stay. Other reviewers maybe need to remember that 5* in Bulgaria isn't like 5*s elsewhere!!
The hotel hardly deserves three stars and it is supposed to be a five-star luxury establishment. The room was small and dirty, the furniture was cheap and worn-out, the breakfast was of poor quality and the plates and cups were washed poorly, with pieces of...More
I went for a one week ski vacation with my parents. The hotel used to be a glamorous building and the only 5 star hotel around 1990-1995. However, since then nothing has changed. The staff in the hotel were friendly and probably doing their best,...More
The room was very noisy. All day audible clatter and hum of ski closet. There was no internet in the room and the lobby bar was very weak. The connection to the wireless network is very complicated - only in browser. At dinner there are...More
Dear Madam, Thank you for your comments regarding your stay. We appreciate your comments, however we found some of them very surprising, which inclines us to think that you might have perhaps not stayed in our hotel. For example our spa facilities are completely free...More
"The apartaments are great for a group of friends or a family, ask for a free upgrade from a suite to an..."