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The Vale Niseko

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168 Reviews from our TripAdvisor Community

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Showing 158: English reviews
Montreal, Canada
Reviewed 3 weeks ago

Spent 4 nights here in the Vale Niseko and extremely enjoyed the experience. I'm not much of a ski person so I'm not going to comment much on the ski experience (Since I only went 1.5 days out of the 4/5 days I was there). I was with my family and had a room with 2 bedrooms and a huge...

Thank CsyAngela
arnaud d, Directeur général at The Vale Niseko, responded to this review

Dear CsyAngela, Thank you for taking your time to review your recent stay with us at The Vale Niseko. It gives me great pleasure to know that you had a wonderful experience with us. Again, thank you for your fantastic review and I look forward to welcoming you back to the hotel in the very near future. Best wishes, Arnaud...

Brisbane, Australia
Reviewed 1 October 2016

A group of us stayed at the Vale in the Autumn season and were hesitant to try the restaurant because of the Y3500 (Equivalent of $40.00AUD) advertisement displayed. To our delight, we found ourselves at the Happy Hour (20% off) and stayed on for the delightful 4 course dinner: Soup; pickles, Entree, Beef BBQ'd with fresh veggies of the district...

1Thank HRO404
arnaud d, Properties Operation Manager at The Vale Niseko, responded to this review

Dear HRO404, Thank you very much for taking the time to write such wonderful review about your stay at The Vale Niseko. I am pleased to hear that you enjoyed your Dinner in our VBG's restaurant, my F&B Manager will be thrilled to hear your feedback. Once again, thank you for leaving such a lovely review about your stay with...

Shanghai, China
Reviewed 23 August 2016 via mobile

We stayed here for 6 nights in August with 2 small children. Our 2 bedroom apt had an additional tatami room with futons. Prior to arrival, we received an email inquiring how we would like the beds arranged (King or 2 twins, etc.) The private onsen on the balcony wasn't in use in the summer. That was disappointing but I...

Thank Zutaloo
arnaud d, Operation Manager at The Vale Niseko, responded to this review

Dear Zutaloo, Thank you very much for taking your time to share your experience with such lovely review of your recent stay at The Vale Niseko. I am thrilled to learn that you had a wonderful stay. But I'm very sorry that you do not enjoy the private Onsen on the balcony, as we operate it only during the winter...

Reviewed 9 June 2016 via mobile

This review is long overdue. My boyfriend and I came to Niseko for our one-year anniversary and our visit was absolutely perfect! The standard room was spacious, warm, comfortable bed, contemporary furnishings and bathroom. Ski-in, ski-out with good boot room facilities. You can ski right to hotel back door! Great breakfast in a cheery restaurant. The staff were attentive and...

2Thank JCsAdventures
arnaud d, Operation Manager at The Vale Niseko, responded to this review

Dear JCsAdventures, I am glad you chose to spend this very special occasion with us and that the team made it a wonderful experience for you. It fills me with great pride to know that you find The Vale Niseko's service and comfort to be perfect. We pride ourselves on our personalized service, so it is always brilliant to read...

London/Cebu/Hong Kong
Reviewed 3 May 2016

The Vale is the place to be in Niseko, it definitely has the location. Right at the foot of the family chair lift, if seeing the slopes out of the window or from the onsen is what you are looking for this is the place. The rooms were probably the best aspect we had the large 2 bed corner suite...

Thank AHuskyLondon
arnaud d, Operation Manager at The Vale Niseko, responded to this review

Dear AHuskyLondon, Thank you for taking the time to leave your feedback. It is through constructive comments such as this that we are able to strive to not only meet but exceed expectations and address areas which are holding us back from being truly remarkable. I am pleased that you enjoyed your stay in general, your room and the warmth...

Phuket, Thailand
Reviewed 11 April 2016 via mobile

Excellent pre booking with concierge, they recommended and booked some truly amazing dining experiences. The hotel itself has really nice rooms, good amenities, lacked a couple of small touches here and there, one pillow each? Some real stars in the team, Ryan was so helpful with everything from good spots for boarding, restaurants and any other help we needed. Will...

Thank Jamie W
arnaud d, Operation Manaqer at The Vale Niseko, responded to this review

Dear Jamie W, Thank you for taking your time to review your recent stay with us at The Vale Niseko. We take great pride in our personalized service here at The Vale Niseko and I’m thrilled to learn that Ryan did everything possible to make your stay a memorable one. I am very sorry to read that you didn't have...

Singapore, Singapore
Reviewed 26 March 2016

The four of us stayed in Mar in a 2 bedroom ski view apartment with onsen on the balcony. The rooms were all large and spacious and equipped all high end equipment incl Miele stoves, microwaves, fridge, washer, dryer etc. The beds were luxurious and comfortable. It was near to all the shops in Niseko incl Rythym Sports where we...

Thank vincentlau
nisade-com, Public Relations Manager at The Vale Niseko, responded to this review

Hello vincentlau, Thank you for your review, we are happy to hear you enjoyed your stay at The Vale Niseko! We truly strive to offer the very best in service and accommodation and I am glad that our team was able to enhance your stay. Thank you once again, and we look forward to welcoming you back to Niseko for...

Singapore, Singapore
Reviewed 17 March 2016

Vale is perfectly located for the slopes, has great rooms with all you need. Vale bar is ideal for some apres ski, and the food is good. One of the best onsen in town as well. One can get the impression you are interrupting the staff's holiday however...

Thank stephenaitchison
nisade-com, General Manager at The Vale Niseko, responded to this review

Dear stephenaitchison, Thank you for your review and we are happy to hear that you enjoyed your stay at The Vale Niseko. We are continuously working with our staff to ensure a high level of service and your feedback provides valuable insights we can use as starting points for training. I hope you still experienced the warm and efficient service...

Jakarta, Indonesia
Reviewed 13 March 2016 via mobile

Id like to give a compliment on the building. Its is a nice building located in a very good location, but the town it self is very small and walkable to everywhere. So I bet every hotels in this small town has a good location. From booking, arranging this and that Iam sending email and never been replied by the...

4Thank PapayaMelon
nisade-com, General Manager at The Vale Niseko, responded to this review

Dear PapayaMelon, Thank you for taking time to write a review on The Vale Niseko. I am happy that you enjoyed the features our hotel, including the ski in, ski out location and the spacious rooms. I recently joined NISADE as General Manager of The Vale Niseko and I apologise if my lack of attention to any areas during this...

London, United Kingdom
Reviewed 6 March 2016

We stayed at The Vale for 7 nights and this was a return visit. Let me start with the good: Excellent ski in ski out location Great service from Guest Relations (Loren). We changed our bus arrival several times and correspondence with her was prompt and friendly, nothing was problem for her. Hotel car driver (I think his name was...

4Thank RikkiRB
nisade-com, Public Relations Manager at The Vale Niseko, responded to this review

Hi RikkiRB, Thank you for taking the time to write a review of The Vale Niseko, and I am sorry to hear that your stay was not as enjoyable as last time. Your feedback is extremely valuable to us, especially as a repeat guest, and we take all comments on board as starting points for improvement. We invest a lot...

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Ski-In / Ski-Out
Things to do
  • Pool
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Refrigerator in room
  • Air Conditioning
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Vale Niseko is nestled in the heart of Hirafu Village in a prime ski-in, ski-out location. Spacious and luxurious interiors complement fantastic onsite features, including a family-friendly restaurant, natural onsen, heated swimming pool and ski shop. This award-winning hotel is comprised of of 49 apartments with a mix of resort rooms and one, two, and three bedroom apartments - eight of which boast private onsens. A three bedroom Penthouse on the top floor includes a onsen on the heated deck, which offers uninterrupted views of stunning Mt Yotei. The Vale Niseko has become synonymous with luxury in the town of Hirafu, and its exceptional service standards and unbeatable location ensure guests will want for nothing during their visit to powder heaven. ... more   less 

Additional Information about The Vale Niseko

Address: 166-9 Yamada, Abuta-gun, Kutchan-cho 044-0081, Hokkaido
Region: Japan > Hokkaido > Abuta-gun > Kutchan-cho
Price Range: RM1,080 - RM5,693 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Vale Niseko 4*
Number of rooms: 72
Reservation Options:
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Also Known As:
Vale Niseko Hotel Kutchan-Cho
The Vale Niseko Hokkaido, Japan - Kutchan-Cho
Hotel Style:
#3 Luxury Hotel in Kutchan-cho
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Questions & Answers

Here's what travellers have asked, with answers from The Vale Niseko staff and other travellers.
7 questions
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Questions? Get answers from The Vale Niseko staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If choosing a studio, choose #106 for you get more space plus small kitchenette and lounge and huge bath (onsen type).”
 of 5 bubbles HRO404, 30 Sep 2016 | Read review
“Lift side rooms are a bit noisy and lower floors not so private.”
 of 5 bubbles AHuskyLondon, 2 May 2016 | Read review
“Onsen rooms without a doubt.”
 of 5 bubbles vincentlau, 25 Mar 2016 | Read review
“Rooms 201, 301, 401 are facing the ski area and have the nicest 270 degree glass views.”
  • Shower in room 403st (studio)
  • Room 403st (studio) main area
  • Window from living room to Onsen hot tub
  • Room 201 living room
 of 5 bubbles brianwski, 13 Feb 2016 | Read review
“2 bedrooms apartments for family”
  • View from the living room
 of 5 bubbles Richliwang, 7 Dec 2015 | Read review
5 of 5
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