We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
This very comfortable hotel has everything you need and more. A special mention for the reception staff, particularly a lovely young lady, Chieru [I think this is how you spell her name] who was just terrific , particularly when my brother needed medical attention for...More
A 1 week stay at Niseko Alpen and everything is positive.
Best location in Hirafu which is truely ski-in ski-out but still close enough to walk to town for dining and shopping.
Awesome breakfast that is extensive.
Rooms are cosy and clean.
Staff are extremely...More
Pros.... Great facilities - love the pool after a day on the slopes. Breakfast is awesome!! Slalom restaurant hot pots are yummm for dinner, massage chairs!!!! Awesome spot for skiing!! Staff are lovely!
Cons... the walk up the hill, no drying room for ski clothes,...More
We have stayed at this hotel on a number of occasions. The welcome is always friendly and it is a relatively small hotel. This means that the onsen is rarely very busy; it is not uncommon to be the only one there. The hotel's location...More
The spa is awesome- men and women separate!! Water is really hot and natural mineral water ! Indoor
And outdoor spa are amazing. Cold water dip tank keeps you invigorated!! Neat spot to bath, shave and rinse off while seated !
True Japanese spa experience....More
Response from Raymond_DELAYNOMORE | Reviewed this property |
The hotel should let you cancel the booking for April if you book with online 100% refund before 48/24 hours in advance, otherwise they go to charge you no matter what happen. April ski chance is by luck if there isn't any... More
The hotel should let you cancel the booking for April if you book with online 100% refund before 48/24 hours in advance, otherwise they go to charge you no matter what happen. April ski chance is by luck if there isn't any snow now you might simply cancel your trip or plan for other activities now.