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Sagana Getaway Resort

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off Nairobi _ Nyeri highway 80km from Nairobi CBD, Makuyu Kenya
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Traveller (41)
Room & Suite (32)
Dining (21)

About

#1 of 3 hotels in Makuyu
Location
Cleanliness
Service
Value
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Airport transportation
Parking
Wifi
Restaurant
Breakfast available
Wine / champagne
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
BBQ facilities
Concierge
Mosquito net
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Desk
Interconnected rooms available
Room service
Seating area
Refrigerator
Extra long beds
Bath / shower
Complimentary toiletries
Telephone
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
Languages Spoken
English

Location

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Contact
off Nairobi – Nyeri highway 80km from Nairobi CBD, Makuyu Kenya
Getting there
Jomo Kenyatta Intl Airport67 kmSee all flights
Wilson Airport75 kmSee all flights
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46Reviews5Q+A13Room tips
Traveller rating
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  • 23
  • 9
  • 1
  • 7
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Popular mentions
caroline k wrote a review Jan 2021
1 contribution
I made a booking and paid a deposit of 15k this was in Dec where by i was to come over there for my vacation with my family unfortunately something came up and i made my cancellation through and email which i called as well. After several emails not being responded, i decided to make a complain via webite that's when i got an email from your team saying the reason i have received a refund its because the signatories are not around. So i decided to wait until the 2nd week of Jan and after several calls and unresponded emails, i got the last email saying that the refund will take long so i should consider in redeeming my vacation their at a future date. So what does this mean? You guys are just conning your customers? Why would i want to redeem my vacation there if even your communication to clients is poor? If a customer doesn't want to have their vacation, he / she has the right to have their money back. I was served by Abigail Maina and up to date no response on my refund. I would want to have this refund as soon as possible. This not a place i can recommend anybody to have their vacation.
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Date of stay: December 2020
Service
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Stella wrote a review Jan 2021
1 contribution
I had previously visited the sagana resort and I had a good experience. This time, service was very poor with our dinner order taking over an hour. When the food finally arrived, the meat was lukewarm like it had been sitting somewhere.
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Date of stay: January 2021Trip type: Travelled with family
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zipporah m wrote a review Dec 2019
Nairobi, Kenya37 contributions20 helpful votes
My husband and I chose to spend our Christmas holiday at the Sagana Getaway Resort. This was our third visit in a row to this resort . We have always returned here due to the exemplary service provided by staff as well as facilities available therein . This year though I mention with utmost disappointment that the hotel standards seem to be deteriorating . The staff seemed totally overwhelmed by the large number of visitors that were there this Christmas . Our room was cleaned very very late in the day and no linens or towels were replaced . Our dirty used towels were folded and placed on the bed on our room. After visiting the reception severally all day , we finally received some towels at 10pm. A change of bed sheets were not available. This was indeed appalling to us. Neither the room nor the general areas were cleaned well , unlike during our previous visits there . I forgot my designer sunglasses on the table at the poolside and all the staff therein indicated that they had not sighted these glasses ,this was very disappointing . Would appreciate this Resort reverting to its former glory , in order to revert to the high quality standards that we have experienced there in the past .
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Date of stay: December 2019Trip type: Travelled with family
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allantheoutwardbound wrote a review Dec 2019
Nairobi, Kenya14 contributions13 helpful votes
This will be brief: made a booking and paid in advance. Cancelled the booking and communicated to them. They said they would deduct 25%. I said OK. Then they said they would refund. Now it is cat and mouse game. They do not want to pick my calls nor refund the moneys they said they would refund. VERY DISHONEST!
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Date of stay: December 2019Trip type: Travelled solo
1 Helpful vote
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Lucy M wrote a review Nov 2019
Nairobi53 contributions9 helpful votes
I stayed at Cherengani which is nice but not too generous with space. However just enough for 1-2 people the rooms are clean , with a kettle and sanitary facilities like shower cap, lotion , shampoo.The pool is great and lots of ground to walk around, do nature walks and even for outside discussion groups.A field to play games, food is ok but not excellent , a gym though not well equipped . A nice hideaway for you and your colleagues
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Date of stay: October 2019
Rooms
Cleanliness
Service
Trip type: Travelled on business
Room Tip: The deluxe rooms are better but the higher the rooms
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PRICE RANGE
US$85 - US$106 (Based on Average Rates for a Standard Room)
LOCATION
KenyaCentral ProvinceMakuyu
NUMBER OF ROOMS
100
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Frequently Asked Questions about Sagana Getaway Resort
What are some of the property amenities at Sagana Getaway Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sagana Getaway Resort?
Top room amenities include a refrigerator, a desk, and extra long beds.
What food & drink options are available at Sagana Getaway Resort?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sagana Getaway Resort?
Yes, free parking is available to guests.
Are there opportunities to exercise at Sagana Getaway Resort?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Sagana Getaway Resort have an airport shuttle?
Yes, Sagana Getaway Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sagana Getaway Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Sagana Getaway Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Is Sagana Getaway Resort accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.