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Four Points by Sheraton Catania Hotel & Conference Center

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Four Points by Sheraton Catania Hotel & Conference Center
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854 Reviews from our TripAdvisor Community

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Showing 209: English reviews
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West Palm Beach, Florida
Reviewed 2 weeks ago

We really enjoyed our time at this hotel. Front desk friendly and ready to assist. They offer a shuttle to the city. The hotel is about 8 miles from downtown Catania. Our room had a nice ocean view. The breakfast has a good variety of food . It is located near Catania, one hour from Taormina, a couple of hours...

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Helpful?
Thank Cecilia J
FourPointsCatania, Direttore at Four Points by Sheraton Catania Hotel & Conference Center, responded to this review

Dear Guest, thank you for your enthusiastic review about your last stay at Four Points by Sheraton Catania! We are really happy that you enjoyed our services and location and await to welcome you in a next future. Best regards Igor Bubic

Reviewed 3 weeks ago via mobile

Vrey friendly hotel staff, but somehow I dont understand why it's necesarily to hold the keys of cars in the garage and give away such a ticket: "The management team doesnt have to answer for damages of the autos in entrance or exit if the personal assistant is not here. The management doesnt have the responsability of the objects into...

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Helpful?
Thank Harpau F
FourPointsCatania, Direttore at Four Points by Sheraton Catania Hotel & Conference Center, responded to this review

Dear Guest, Thank you for your review, we are glad that you appreciated our hotel staff. We are sorry about the feeling of hostility you had about garage staff and service: we need to explain: keys must be left in the car for safety reasons (i.e. in case of fire they must be promptly removed) and all signs you describe...

Seattle, Washington
Reviewed 18 February 2017 via mobile

RESTAURANT/BREAKFAST BUFFET SERVICE: They do have a very nice selection of food, but their service is slow and inefficient. Do not expect much. Tables get cleaned/set/served very slowly, despite a very impressive number of servers (not sure what the deal is - poor organization?) Hot water thermos was lukewarm a couple of times. When they run out of regular cups...

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Helpful?
1Thank vg2555
FourPointsCatania, Direttore generale at Four Points by Sheraton Catania Hotel & Conference Center, responded to this review

Dear Guest, Thank you for your feedback on your stay at Four Points by Sheraton Catania Hotel. We are really sorry to read about service failures and guarantee to you that our follow up will be immediate. Although our public bathrooms at the ground floor are constantly checked by the staff, there could be rush hours (particularly in case of...

Reviewed 3 February 2017

Being a geologist I always wanted to see a active volcano. As we don't have one in India. So we planned a tour to the place. Service was good. Other than volcano visit we took a Guide map of city from Hotel with which we could travel in and around the city without any guide or knowing language.

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Helpful?
Thank Kanchan Z
FourPointsCatania, Guest Experience Team at Four Points by Sheraton Catania Hotel & Conference Center, responded to this review

Dear Guest, We are happy that you enjoyed your trip in Sicily and we thank you for the great appreciation about our services. Hoping to welcome you again soon, Best regards. Guest Experience Team

Sao Paulo, SP
Reviewed 17 January 2017

We've stayed there for 5 days. The hotel in huge. Not so well maintained and although it is winter time the place had a considerable movement. Rooms are nice but the toilet in awkward (too high for the average people) and not so comfortable. The breakfast is fair but poor (without any sort of changing in the 5 days that...

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Helpful?
2Thank SASFlavio
Sheraton_Catania, Guest Experience Team at Four Points by Sheraton Catania Hotel & Conference Center, responded to this review

Dear Guest, Thank you for taking the time to post your review following your recent stay. We truly look forward to welcoming you back upon your next visit to Catania. Best regards Guest Experience Team

Belgrade, Serbia
Reviewed 9 January 2017

Four Points use to be a very nice hotel! Present condition is not perfect, could be considered for certain rehabilitation and service improvement. Very kind staff. Good location as a start point for traveling around the island. 7 km from Catania center and 2 km from Aci Castello center. Aci Castello is nice small town with lot of good restorants...

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Helpful?
1Thank MilutinStrbic
Sheraton_Catania, Guest Experience Team at Four Points by Sheraton Catania Hotel & Conference Center, responded to this review

Dear Guest, Thank you for taking the time to post your review. We are glad to read that you enjoyed your stay and the service provided to you by our team. We thank you for your review and look forward to welcoming you again in our hotel. Best regards Guest Experience Team

Trondheim, Norway
Reviewed 30 December 2016

I think the most important thing to remember about this hotel is that it's a category 2, so it's not very expensive and should not have expectations that it should be a 5 star hotel. It's very nice for a category 2 hotel and the staff are very kind and friendly. We enjoyed our stay in the hotel. However, there...

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Helpful?
3Thank Cat K
Sheraton_Catania, Guest Experience Team at Four Points by Sheraton Catania Hotel & Conference Center, responded to this review

Dear Guest, We are delighted they had such an enjoyable stay with us. Your comments on the hotel are very kind. We are sorry for some inconveniences about the lack of information: we assure you that our staff is highly motivated to give our guests all the best advices to better enjoy the stay. The timetable of our free shuttle...

Malta, New York
Reviewed 17 December 2016

There is no parking at this hotel except one run by private companies at cost and you have to leave the keys at the risk of finding something missing as no responsibilityt is accepted. 2 disabled parking spaces across from the hotel in the public road are always occupied by normal drivers who could not give a shi.. about being...

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Helpful?
1Thank ianz588
Sheraton_Catania, Guest Experience Team at Four Points by Sheraton Catania Hotel & Conference Center, responded to this review

Dear Guest, We are sorry that garage services were so unsatisfying for you, but we need to reply to your complaint as it could give an unsafe and distorted idea of our services: valet parking -separate management- is open 24/7 and, according to the law, car keys must be left to the attendant; it is usual that garage managers suggest...

Shepton Mallet, England, United Kingdom
Reviewed 7 December 2016

With a room that faced a wall and a hedge little could be seen of the sea view, luckily the breakfast room made up for this with the outlook over the pool and shore. Despite excellent cheery staff, who would try their level best on all occasions the hotel looks somewhat unfinished with the concrete stair walls and hard "Japanese"...

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Helpful?
1Thank Violette V
Sheraton_Catania, Guest Experience Team at Four Points by Sheraton Catania Hotel & Conference Center, responded to this review

Dear Guest, Thank you for taking the time to write a review of your stay at our hotel. We appreciate and take very seriously all of our guests' feedback. The staff is trained to give the proper attention to our guests and we apologize for what happened with the tv. We feel sorry also for the inconvenience of the Air-Conditioning...

Mons, Belgium
Reviewed 3 December 2016 via mobile

This is a nice hotel but there's room for improvement. For example I wanted to check what time the restaurant opened for breakfast but there wasn't any information about the hotel itself in the room. There was info about what was going on in the local area and places to visit though. As for the wifi. Yes, it's free but...

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Helpful?
3Thank Rona M
Sheraton_Catania, Guest Experience Team at Four Points by Sheraton Catania Hotel & Conference Center, responded to this review

Dear Guest, Thank you for your feedback on Trip Advisor and for your comments that help us improve day by day our services. We are sorry for the inconvenience about the wifi. We will keep working on the area of improvements you mentioned to understand why sometimes the signal is weaker in some rooms. We look forward to welcoming you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
With panoramic views of the Ionian Sea, this Four Points by Sheraton Catania Hotel has direct access to the sea deck on lava rocks (june-september). It offers an outdoor swimming pool, a modern spa, shuttle bus to Catania downtown and spacious rooms with a modern design with Wi-Fi. All air-conditioned, the rooms feature a minibar, and a flat-screen TV. Each room has a private bathroom with shower, hairdryer, mineral water and toiletries. In the lobby you will also find a business corner for printing. Breakfast is buffet style at Four Points by Sheraton Catania Hotel. You also have a poolside bar, a stylish indoor bar for a fresh craft beer and Il Timo Restaurant owned by Saverio Piazza executive chef. Arantia Rubra spa includes 4 beauty rooms for aestetical treatments and massages, wellness area with hot tub, sauna, steam room, ice room, emotional showers, chromotherapy and tea corner. There is also a tennis court and a modern fitness centre with Technogym equipment. The property is set on a rocky beach, 15 minutes' drive from central Catania. Catania-Fontanarossa Airport is around 20 minutes away by car. ... more   less 

Additional Information about Four Points by Sheraton Catania Hotel & Conference Center

Address: Via Antonello da Messina 45, 95021, Aci Castello, Sicily, Italy
Region: Italy > Sicily > Province of Catania > Aci Castello
Price Range: RM325 - RM650 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Four Points by Sheraton Catania Hotel & Conference Center 4*
Number of rooms: 169
Reservation Options:
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Also Known As:
Sheraton Aci Castello
Aci Castello Sheraton
Hotel Style:
#2 Luxury Hotel in Aci Castello
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Catania Hotel & Conference Center staff and other travellers.
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Questions? Get answers from Four Points by Sheraton Catania Hotel & Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“One of the better location to say in the area”
 of 5 bubbles kanchanz, 3 Feb 2017 | Read review
“See front with balconies”
 of 5 bubbles SASFlavio, 17 Jan 2017 | Read review
“size of double rooms vary from large to small”
 of 5 bubbles MilutinStrbic, 9 Jan 2017 | Read review
“facing the ocean”
 of 5 bubbles catk346, 30 Dec 2016 | Read review
“Ask for a sea view if you really want one.”
 of 5 bubbles vi0lettev, 7 Dec 2016 | Read review
5 of 5