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Embassy Suites by Hilton Richmond

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Traveller (133)
Room & Suite (67)
Dining (25)
Overview
  • Excellent53%
  • Very good27%
  • Average11%
  • Poor6%
  • Terrible3%
Travellers talk about
“front desk”(136 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star accommodation
All hotel details
Additional information
Offers from Embassy Suites by Hilton Richmond
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Embassy Suites by Hilton Richmond
Special Offer: Double Points, Every Stay
Hotel deals
Reviews (1,159)
Filter reviews
1,155 results
Traveller rating
584
323
133
73
42
Traveller type
Time of year
LanguageEnglish
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584
323
133
73
42
Show reviews that mention
All reviewsevening receptionfront deskmade to order omeletsliving roomcomplimentary breakfastbusiness tripbroad streethot tubnice staythe breakfast areaatriumrichmondsinksconferenceaccommodations
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1 - 5 of 1,155 reviews
Reviewed yesterday

Our family have been staying at the Embassy Suites for almost 2 decades now. We’ve practically raised our 4 kids there. They’ve always enjoyed their Shirley Temples and made-to-order omelets and the pool. A home away from home!

Review collected in partnership with Embassy Suites Hotels
Thank Fraujbf
Hotel's Favourite
Reviewed 2 July 2018

The entire hotel we saw was clean, updated, and beautifully decorated. The staff at the front desk, bartender at Manager's Reception, server at dinner, and breakfast employees all were friendly, efficient, and went out of their way to make our stay pleasant. We were traveling...More

2  Thank pitt_twins
Response from ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton RichmondResponded 3 July 2018

Dear pitt_twins, So glad you enjoyed our hotel, staff and amenities. We value your feedback and appreciate your candidness. Sorry about the unexpected noise. In the future, Front Desk is available to assist you with guests disturbances. We apologize for housekeeping disrupting your sleep. Your...More

Reviewed yesterday

I love to stay with Embassy Suites, especially when traveling to Richmond, VA which we do often. The hotel is clean, spacious and staff is friendly. Tha Capitol Suite is luxurious and grand and the regular suites we stay in are modern and recently remodeled....More

Review collected in partnership with Embassy Suites Hotels
Thank Bobbie M
Reviewed 2 days ago

A fabulous hotel and staff! They go above and beyond! Highly recommend! Complimentary breakfast is the absolute best, and the staff are the most friendly and helpful. The entire team went the extra mile in everything they did!

Review collected in partnership with Embassy Suites Hotels
Thank Pamela B
Response from ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton RichmondResponded yesterday

Dear Pamela B, It's because we have the best guests! Thanks for the recognition and recommendations. We hope you visit again soon. Best Regards, Jehosheba B.

Reviewed 1 week ago

The hotel is pretty nice and very convenient. Better than average buffet breakfast. The suites are decent, if in need of some maintenance. Not the best choice if you’re sensitive to noise when trying to sleep, and the AC had difficulty keeping cool at night.

Review collected in partnership with Embassy Suites Hotels
Thank rdujeff
Response from ESHRichmond, General Manager at Embassy Suites by Hilton RichmondResponded 1 week ago

Dear Rdujeff, We are pleased you enjoyed our large suites and cooked to order breakfast! We are sorry to hear you experienced a few problems and hope you will give us another try. Thank you for staying, Kathleen L.

View more reviews
About
Description
The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter ...More Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Air Conditioning
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Microwave
Multilingual Staff
Non-Smoking Hotel
Self-Serve Laundry
Shuttle Bus Service
Wheelchair Access
Beachfront
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Contact Information
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
225
Price range
US$165 - US$252 (Based on Average Rates for a Standard Room)
Also Known As
Embassy Suites Richmond - The Commerce Hotel Richmond
,
Richmond Embassy Suites
Location
United States > Virginia > Henrico
Hotel class
Contact Information
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
225
Price range
US$165 - US$252 (Based on Average Rates for a Standard Room)
Also Known As
Embassy Suites Richmond - The Commerce Hotel Richmond
,
Richmond Embassy Suites
Location
United States > Virginia > Henrico
Photos
Traveller (133)
Room & Suite (67)
Dining (25)
Pool & Beach (2)
Business Centre & Event Rooms (12)
Nearby
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Questions & Answers
Ask a question
Kara2525
14 September 2018|
AnswerShow all 3 answers
Response from ESHRichmond | Property representative |
Our Complimentary Evening Reception is served nightly in our Atrium from 5:30 pm to 7:30 pm.
0
Votes
John O
17 November 2017|
AnswerShow all 8 answers
Response from Sheryl S | Reviewed this property |
Parking is free and there are parking spaces in front behind and each side of hotel!
0
Votes
Julia B
7 October 2017|
AnswerShow all 4 answers
Response from ESHRichmond | Property representative |
Hello Julia B, We are happy to assist you with options. Our chef's can prepare gluten free options. If you have more questions, please contact our food and beverage team, 804 672-8585. Thank you
0
Votes
Room Tips
"Not sure I would want a room near elevators"
Read review
"Floors 4 and up are quiet. You do not hear the noise from the first floor. Also away from the elevators"
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"Top Floor to avoid desk chairs with wheels rolling over the tile floors over head all night."
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"I always like the higher floors !!"
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