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All reviewsevening receptionfront deskmade to order omeletsomelet stationcomplimentary breakfastliving roombroad streetbusiness triplove this hotelhot tubexcellent staygreat place to staycoffee makerbagelsatriumrichmondrenovations
First time guest at an Embassy Suite. Front Desk and breakfast personnel couldn't have been more accommodating and pleasent,
Suite was very spacious. Only negatives were the size of the bathroom - small and the walls are somewhat thin.
All in all, we would stay...More
Response from ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton RichmondResponded 5 days ago
Dear tksher5847, Welcome first time guest! We're so glad you chose to stay with us and happy you found our accommodations satisfactory. Sadly our renovation remodel didn't include the expansion to our bathrooms. The original hotel structure was built in the 1980s. We appreciate your...More
Great one night stay for a business meeting. Amazingly comfortable bed and pillows. Nice to have a door to close off bedroom from living room. Rob makes a mean omelette and although I didn't get a chance to meet Bobby, his love of helping people...More
Response from ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton RichmondResponded 11 January 2018
Thank you for your kind words and observations. We're grateful for having an outstanding staff. Your comments will be pass on to Rob and Bobby as well as our team. We're so happy you enjoyed your hotel experience with us. Best Regards, Jehosheba...More
I received the best customer service in my entire life at this hotel. The hotel is being remodeled and is looking great. The complementary breakfast can’t be beat, from my personal experience. Great for the family!
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Response from ESHRichmond, General Manager at Embassy Suites by Hilton RichmondResponded 1 week ago
It will be my pleasure to share your kind words with our service driven team. We are excited about our new look and are very pleased to hear you like it too! Thank you for choosing to stay with us,Kathleen Lyons
We stayed here for a night because my son had a soccer tournament in the area. We had great experiences w EMBASSY SUITES in the past, so I didn’t hesitate to book. The website was very clear that renovations were in progress and that noise...More
Response from ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton RichmondResponded 1 week ago
We appreciate your detail remarks about your stay. It was our pleasure to have you as our guest. Our exhaust fans are located on the wall behind the toilet in the bathroom. It operates through a ventilation system on the roof. Gracias for...More
Nice easy location to get off the highway and take a breather from the weather while visiting Richmond. Just minutes from the museums and restaurants. Very clean with modern upgrades. Two floors are still under construction but the work didn't impact the hotel or restaurant...More
Response from ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton RichmondResponded 3 days ago
We are thrilled you enjoyed our renovated rooms and breakfast. It will be our pleasure to recognize Missy for her service. We are sorry for the noise from the other guests. Our walls our poured concrete and should more than contain an acceptable...More