We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Santa Cruz Village Hotel

323 reviews
Save
Traveller (140)
Room & Suite (72)
Dining (13)
Overview
  • Excellent20%
  • Very good39%
  • Average25%
  • Poor9%
  • Terrible7%
Travellers talk about
“bus stop”(14 reviews)
“yogurt”(19 reviews)
Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
4.0 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (323)Write a Review
Filter reviews
261 results
Traveller rating
55
103
63
22
18
Traveller type
Time of year
LanguageEnglish
More languages
55
103
63
22
18
Show reviews that mention
All reviewsclose to the airportbus stopyogurtplanes landingsea frontbit datedtea coffeereception staffpatio doorscold meatsmaid servicebars and restaurantshire carcleaned dailysea viewrelaxing holidaymotorway
FilterEnglish
Updating list...
1 - 5 of 261 reviews
Reviewed 27 November 2017

We stayed for one night only before catching the hopper across to porto santo. The santa cruz village hotel was fab, all very very clean, polite staff from the min you walk into the hotel until leaving, nothing to much trouble. Pool was very cold...More

2  Thank cake123_69
Reviewed 27 November 2017

It was great. I had a business trip in Madeira. Everybody was very helpful and sympathic. I note especially Olga and Sean. They helped us a lot, giving us informations, booking stuff for us! The room was very comfortable and very maintained. The only problem...More

2  Thank Redina_B
Reviewed 25 October 2017

When we arrived the guy on reception was so nice and friendly, always a good start, and remained that way for all staff members. Did have a hire car, there is limited parking space at the hotel so good idea to book a parking slot...More

1  Thank John46H
Reviewed 12 October 2017

The staff at this hotel could not be more helpful unfortunately the rooms have absolutely no drawers or shelves to store clothes which meant we had to live out of our suitcases or move to a better hotel. We chose the latter. Santa Cruz itself...More

1  Thank Anthony S
Response from Luis M, Diretor-Geral at Santa Cruz Village HotelResponded 14 October 2017

Dear Mr Anthony We regret not having fullfilled your expectations. Your comments will be taken in special consideration so we can improve. Best regards

Reviewed 28 September 2017

Booked a single room, but was given nice double. Reception staff friendly, efficient and welcoming. Great situation only a few minutes from the airport - taxi around €7. Good situation only a few minutes from coast, pleasant walk around the area. Breakfast was good -...More

Thank SuffolkCarol
Response from Luis M, Diretor-Geral at Santa Cruz Village HotelResponded 14 October 2017

Dear Carol. Thanks for your kind words. Hope to welcone you once more.

View more reviews
PreviousNext
12345653
About
Amenities
Top amenities
Pool
Restaurant
Bar/Lounge
Room Service
Free Parking
Hotel Amenities
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Babysitting
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$59 - US$111 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$59 - US$111 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (140)
Room & Suite (72)
Dining (13)
Pool & Beach (11)
Questions & Answers
Ask a question
cake123_69
15 November 2017|
AnswerShow all 3 answers
Response from John46H | Reviewed this property |
I had a hire car, so no idea on bus choice.
0
Votes
Kim Q
23 July 2017|
Answer
Response from Luis M | Property representative |
Hello we have wifi all over the hotel. a transfer from the airport costs about 10 euros. but we may collect you with our bus deppending availability.
0
Votes
Google Translation
Tony E
23 November 2016|
Answer
Response from Wilko59 | Reviewed this property |
Sorry - can't help. We were there at the height of summer and it's a great hotel which served breakfast and dinner, with friendly service, but I don't know what they offer at New Year.
0
Votes
PreviousNext
1234568
Room Tips
"Don’t go. There are better hotels and places on Madeira"
Read review
"All rooms were quiet and all very modern."
Read review
"Sea view rooms!"
Read review
"Very Good Value for Money"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing