We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Neptune Beach Resort

Jumia TravelUS$96*
View Deal
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$114*
US$96*
Great Deal
US$105*
US$105*
Compare best prices from top travel sites
and 6 more sites!
Professional photos
Neptune Beach Resort
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

313 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 208: English reviews
Start your review of Neptune Beach Resort
 Click to rate
Nairobi, Kenya
Reviewed 1 week ago NEWvia mobile

My hubby and I had an awesome experience here. We were helped to carry our bags into the lobby where we were welcomed with nice, cold, fresh juice. The receptionist Laura was so welcoming, gracious and courteous. We checked into a beautiful, neat, fresh, cosy, bright room. It didn't smell humid as is the case with many hotels at the...

 Report
Helpful?
Thank Wanjiku W
NEPTUNE H, Director of Sales at Neptune Beach Resort, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We look very much forward to welcome you...

Reviewed 1 week ago

Neptune is a really great place! Their service is commendable and the food served is amazing! You got to try their club sandwich! Also the entertainment in the evening is lovely. Definitely looking forward to make another visit soon.

 Report
Helpful?
Thank Vanessa M
Nairobi, Kenya
Reviewed 8 April 2017

Such a beautiful hotel with a wide entrance that leads to the pool side. So breathtaking at night with all the lights that illuminate the place. We felt so much at home with the great service provided by the staff and the spacious rooms. The hotel is not as large as others we had seen, so you get that homely...

 Report
Helpful?
Thank juls107
NEPTUNE H, Director of Sales at Neptune Beach Resort, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant...

DeBary, Florida
Reviewed 10 March 2017

Just got off the phone with the best reservation specialist. Ms. Yolanda was the most helpful fun person to deal with whom not only was helpful but very entertaining. Love the first impression and can not wait to enjoy our weekend she planned for us. Yolanda the one and only!!!!!

 Report
Helpful?
Thank rjcoffie
Neptune S, Director of Sales at Neptune Beach Resort, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant...

Nairobi, Kenya
Reviewed 13 February 2017

We visited Neptune Beach Resort for a quick lunch. Due to our busy schedule we missed the buffet but got to the snack bar. We ordered fish and fries. The food was average, the plating skills did not give a "wow" effect at all. This area needs improvement.

 Report
Helpful?
Thank faithwawe
Neptune S, Director of Sales at Neptune Beach Resort, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant...

Tczew, Poland
Reviewed 23 January 2017

The hotel is beautiful and designed in a very impressive way with a beautiful and deep enough for diving pool in the middle of the lovely garden. The coconut palms give this place a unique atmosphere. While in the pool you can also see the Indian Ocean and if you feel like swimming or snorkelling in it, you simply walk...

 Report
Helpful?
1Thank christiano_10
Neptune S, Director of Sales at Neptune Beach Resort, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback and very nice comments. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your...

Hamburg, Germany
Reviewed 22 December 2016

Staff was really friendly and keen to make our stay as nice as possible.Everything else was awfull: Food was terrible, we have been to Kenya many times before and have never had food in a hotel with quality that low. The rooms were very old, towels were always dirty and the noise due to the doors, which cannot been shut...

 Report
Helpful?
2Thank Stefan N
Neptune S, Director of Sales at Neptune Beach Resort, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to...

Reviewed 9 December 2016 via mobile

We stayed next door last year and the Neptune is far better. The Neptune is tremendously clean and smell clean also. There is no moldy wood smell which is prevalent in a place with such high humidity. The rooms are modern, spacious, the beds are very comfortable and they are nicely air conditioned. The food is pretty good but not...

 Report
Helpful?
1Thank Wayne B
Neptune S, Director of Sales at Neptune Beach Resort, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant...

Nairobi, Kenya
Reviewed 8 December 2016

I truly enjoyed my stay at Neptune beach resort. Rooms were clean with great air con, evening entertainment was good, the food was great special thanks to the Chefs (Huxley & Kiki) and tea,. Customer service is excellent and the staff is friendly,warm and ready to help. Enjoyed the water aerobics thanks to the animation team (Neema, Abigael and Mike)....

 Report
Helpful?
Thank Ngangagrace
Neptune S, Director of Sales at Neptune Beach Resort, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant...

Reviewed 7 December 2016

This hotel has a very close proximity to the beach making it ideal for relaxation during your holiday. My family and I visited the hotel in December 2016 and we liked it much. The drawback was that they didn't have much variety of food during meal times, and the keg beer offered on All-inclusive package didn't taste that nice, i...

 Report
Helpful?
1Thank richard j
Neptune S, Director of Sales at Neptune Beach Resort, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant...

313 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (294)
Viewed
Dining (16)
Viewed
Hotel & Grounds (63)
Viewed
Room/Suite (30)
Viewed
Pool/Beach Area (47)
Viewed
Bathroom (4)
Viewed
View from Room (18)
Viewed
Family/Play Areas (4)
Viewed
0:48
Videos (1)
Viewed
Other (111)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (19)
Viewed
Hotel & Grounds (7)
Viewed
Dining (4)
Viewed
Pool/Beach Area (5)
Viewed
Room/Suite (3)
04/06/2017 05/06/2017
Hotels you might also like...
Also consider these accommodations in or near Bamburi
0.9 km away
Bamburi Beach Hotel
Bamburi Beach Hotel
#9 of 58 in Mombasa
959 reviews
0.3 km away
Severin Sea Lodge
Severin Sea Lodge
#2 of 14 in Bamburi
525 reviews
0.6 km away
Kenya Bay Beach Hotel
Kenya Bay Beach Hotel
#5 of 14 in Bamburi
344 reviews
Show Prices
Show Prices
Show Prices
1.6 km away
PrideInn Paradise Beach Resort
0.9 km away
Ziwa Beach Resort
Ziwa Beach Resort
#9 of 14 in Bamburi
126 reviews
5.4 km away
Reef Hotel
Reef Hotel
#16 of 58 in Mombasa
389 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Beachfront
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Located on the silver sands of the Bamburi Beach, 14 km to the north of Mombasa City and approximately 24km from Moi International Airport, the resort offers all the comforts of home and maintains an open air feel due to its large reception and hallways. This resort is very popular with regular guests, offering very good service and a family atmosphere. Special highlight is the lush garden area and the new terrace with a view of the Indian Ocean. There are many quiet areas throughout the resort including the newly created “coffee shop” to offer you calm and relaxation. The generous lobby and the impressive halls create an open air feeling leaving you with plenty of room for your very individual holiday experience. ... more   less 

Additional Information about Neptune Beach Resort

Address: Bamburi Beach, Bamburi, Mombasa 83125, Kenya
Region: Kenya > Coast Province > Mombasa > Bamburi
Price Range: RM418 - RM1,037 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Neptune Beach Resort 4*
Number of rooms: 78
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotels.com, Hotwire, Jovago.com, Agoda, Cheap Tickets and Cancelon so you can book your Neptune Beach Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sentido Neptune Beach Hotel Bamburi
Neptune Beach Hotel
Hotel Style:
#2 Top resorts Hotel in Bamburi
#3 On the Beach Hotel in Bamburi
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Neptune Beach Resort staff and other travellers.
13 questions
Ask a question

See all questions (13)

Questions? Get answers from Neptune Beach Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms at the corners are larger/spacious like 305”
780richardj, 7 Dec 2016 | Read review
“Ask for a room on the sea side; the sun rise sight bis amazing!”
gordinmalaba, 25 Oct 2016 | Read review
“rooms at the third floor where we were staying was very good.”
117Deka, 22 Aug 2016 | Read review
“Magnificent ocean view from the outer dining area.”
godfreyo867, 8 Apr 2016 | Read review
“Wake up early and watch the sunrise! It's breathtaking!”
jodieb578, 5 Feb 2016 | Read review
5 of 5
Jumia Travel
US$96* /night
View Deal
TravelocityUS$105
Agoda.comUS$105
CancelonUS$114
View all 10 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates