Philea Resort & Spa
Lot 2940 Jalan Ayer Keroh Off Jalan Plaza Tol, Ayer Keroh 75450 Malaysia
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About
#1 of 2 all-inclusives in Ayer Keroh
Location
Cleanliness
Service
Value
Spanning over 15 acres, strategically located in the fast-developing Ayer Keroh in Melaka, Philea Resort and Spa is an extraordinary resort built utilising natural resources, including 8,000pieces of disused railway sleepers for the staircase and more than 6,000 tons of marble from Perak as block fencing. Recycled materials from shipwrecks are used as furniture in the lobby.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Game room
Billiards
Children Activities (Kid / Family Friendly)
Parking
Wifi
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Wine / champagne
Karaoke
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Bottled water
Coffee / tea maker
Flatscreen TV
Bath / shower
Complimentary toiletries
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Chinese, Malay, Tamil
Location
36Car recommended
Grade: 36 out of 100
130Restaurantswithin 10 km
25Attractionswithin 10 km
Lot 2940 Jalan Ayer Keroh Off Jalan Plaza Tol, Ayer Keroh 75450 Malaysia
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A very expensive resort which we think that is not worth with the price that we paid. Resort was very old and need to refurbish. The hotel room are not clean especially the toilet, able to see stains every where even is in the bathtub. The room comes with toiletries and a very thin bath towel, but without providing the hand towel. Breakfast was provided by set, only bread, coffee are on buffet basic. So the breakfast choice are very limited. Besides, we feel unsafety in the resort as we don't see any security guards at the main entrance, so any strangers with motorcycle will be able to go into the resorts. The only things that we enjoy was the grapes and mini watermelons farm at the resort. The owner of the farm, sorry that forgotten to ask his name was very friendly. Conclusion : I will not stay again at this resort!! But will drop in to purchase the grapes as it was really sweet and tasty!! …
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Date of stay: February 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Pros: 1) Peaceful environment 2) Feels like close to nature 3) Staf is really friendly 4) Not so crowded during my stay 5) Breakfast was good Cons: 1) Slow Check In Process 2) Slow Buggy Service 3) Slow WIFI connection 4) TV is very outdated 5) The stairs to enter the Villa is very slippery when its raining 4) No Spa and certain activities based on timing
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
NO VALUE FOR MONEY BAD UPKEEP UNFRIENDLY AND RUDE STAFF POOR HYGIENE STANDARDS POOR HEALTH AND SAFETY DEFINITELY NOT A LUXURY 5 STAR RESORT Everything else. The hotel is a real rip off! Not worth RM500. Calls itself a 5 star luxury accommodation, but everything is so badly maintained, many parts of the hotel spaces are unsafe. The stairs are always slippery because of the moss and my friend actually slipped and fell and hit his back. The rooms were leaking during rain and the room was dusty and the toilet itself wasn't clean. The staff were unfriendly, not accommodative and quite rude. My pregnant friend had to walk all the way back to her room to get her breakfast voucher just because the staff was not willing to let her pass it to them later. We paid so much for the accommodation and yet the staff were not willing to support. The only staff that did a good job were the buggy drivers. The rest of the staff were not friendly at all. We were supposed to get a free cendol when we checked in till 6pm. We arrived at 5.57pm and we were halted due to the staff not being able to help with giving us the right directions, by time we got to the reception counter it was 6.10pm. the staff was not willing to give us that free cendol as we were apparently 10 minutes too late. It's not about a free gift, it's more the gesture or the staff being accommodative. The breakfast as well was horrible! Breakfast supposed to start at 7am but even when we were there at 7.30am, we had to wait for food and the food choices were terrible. Not much variety. I would never go back to this place and would never recommend anyone to go there as well and definitely not for RM500.…
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Date of stay: October 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
+1
I am not sure why this resort has had so many bad reviews. Glad I still went ahead with the trip and have no regrets doing so. The place is very relaxing. There’s a buggy service to bring us around if we are lazy to walk or electric scooters are available for guests. During weekdays and off-peak periods, they serve a la carte breakfast and, for small eaters like me and my family, the serving is considered big. The lunch cum dinner menu don’t have a wide variety but enough to fill an empty stomach. Portion is not as large as breakfast so don’t think of sharing. Staff are friendly and housekeeping plus maintenance were quick to attend to our needs. The rooms are comfortable but being in the jungle, mosquitoes and ants are inevitable so just make sure that you bring along mosquito repellents.…
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Date of stay: September 2022Trip type: Travelled with family
Room Tip: Just remember that this is a nature resort so don’t compare it with city hotels.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Stayed in Pavillion Villa Rm 3057 in June 2017 + Room was clean + Near pool so was great for kids + Check in was smooth + Resort accommodated our request for rooms to be together (we had 6 rooms) + Pool is cleaned everyday + Shower rooms near pool + Pool was good size with waterfall feature + Resort was very easy to find by drive and away from city traffic + Cheap & nice food places within 5min drive + Reception staff were friendly & smiley - Bathroom should have options of white light mix with dim lights - Breakfast items were very limited and often not topped up - Call for services from rooms example buggy service was very slow
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Date of stay: December 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Please don't waste your time to even think about this hotel as a choice to stay. It has the worst ever facilities and it's worth to be demolished now. Arriving at the scene, the main lobby looks so worn out, as if it just opened after a few years closed down. The reception seems to be friendly, but no clear information is provided unless it is asked ! The lady was just trying to avoid any conversation. The bellman/caddy was very friendly and helpful, courteous enough to explain the surroundings while driving us to the villa, we booked 2 villas( three bedroom & 2 bedroom ) which were allocated nearby. Arriving at the scene of the villa, it's was a total disaster !! 1) The room was infested with so much of black ants which was crawling on the beds and toilet bowl. 2) The bedsheets and pillow case had foul smells as if the room was made up months ago and not inspected till someone checks in. 3) Just imagine, finding a baby scorpion in the bathtub area crawling around! Yes !! its was a scorpion in the bathroom 4) Heavy grouting works needed in the bathroom and there were so many lizards dropping around. Understand, this is a resort, but doesn't mean the rooms are left behind to rot and insects crawling around. The stairs of the villa are so dangerous, which is a safety hazard. No lights on till it gets very dark, the timer needs to be adjusted or put a switch, the guest can switch it on by themselves. The stairs carpet edge has worn out and carpets are dirty. The rooms TV is so old fashioned, which i believe the anttena has broken. Please check our villa tv and fix it. I believe other villa has bigger TV's compare to us. As we were walking by, we could see oth villa rooms had larger tv then us. The hotel has a gym which will be opened upon request, dont dare to go in, with the creepy over grown dirty area. The swimming pool is the only place for an activity in the resort, although the pool is big, it is also the biggest potential hazardous area. The pool is surrounded by sharp edged stones which caused a heavy bleeding for my 3 yr niece while swimming in the kids pool. Someone can easily be injured with the stones in the pool. Try it by yourself, if you think I'm lying. There were 2 babies, each 1 year old travelling with us. We needed mineral water to make baby food, so upon asking for additional mineral water, we were shocked to learn that, it is an additional RM 3. Just imagine, we paid RM 9 for an additional 3 btls. At night, its very creepy to hear sounds of someone walking above the ceiling, although all of us were downstairs. This might be just superstitious for someone staying in a resort which was so run down. It's just disbelief, how the HIGHER MANAGEMENT OR OWNERS just allow the hotel to run in this condition. FYI, we have paid RM 3260 for a stay which is merely the same values of a rundown rented house. FYA, I would like to have a word with your GM or any of the higher management to contact me to discuss the refund of my stay. Please do contact me urgently ! …
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Date of stay: August 2022Trip type: Travelled with family
Room Tip: Please just avoid this resort option
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Not the five star luxurious spa retreat as advertised, just a very disappointing accommodation experience that turned a planned four night stay into two. Clearly trying to get back on its feet post pandemic, but losing the battle against the decay and subsequent cost. Shut the doors, walk away and let nature reclaim the jurassic park. To anyone considering a stay, you have been warned!
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
all ok except breakfast! even 3stars hotel way better than this.. breakfast really sucks! no buffet, ala carte.. the taste was tasteless…please improve! buggy efficient, pool ok.. room ok.. the only thing I really disappointed: FOOD…really2 sucks!
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Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This hotel was totally nice. bedding and set up were great. i had very good experienced with staff around. would come for great service. thumbs up for FO team. the breakfast was great as well. pool were clean. HK staff always around with Smile. i am hotelier for 25 years and it was awesome 👍 to see smiling face everytime you meet them.
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Date of stay: May 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
The resort just opened back for visitor after its renovation/ rejuvenation works when we booked the room. Stay there as we cannot cross state border during CMCO in Melaka, and located about 15-20 minutes from our house. Resort staff are quite helpful and friendly, responsive to our request. Our room is at the second floor with balcony facing the walkway. Room and bed condition is good, but the stairway area didn't lit at night which is dangerous for the visitor. Didn't manage to walk around in the 1st day evening as it is rain heavily outside. As not many visitor and pandemic condition, all meals including breakfast was delivered directly to the room. Visitor have to select the breakfast type listed during check-in/ before end of the day.
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Date of stay: March 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
PRICE RANGE
US$81 - US$102 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
philea hotel ayer keroh, philea resort and spa
LOCATION
MalaysiaMelaka StateCentral Melaka DistrictAyer Keroh
NUMBER OF ROOMS
201
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Claim Your ListingPHILEA RESORT & SPA (R̶M̶ ̶6̶0̶7̶) RM 387: UPDATED 2023 Reviews, Price Comparison and 1,241 Photos (Melaka State) - Tripadvisor
Frequently Asked Questions about Philea Resort & Spa
What are some of the property amenities at Philea Resort & Spa?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Philea Resort & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Are there opportunities to exercise at Philea Resort & Spa?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Philea Resort & Spa have airport transportation?
Yes, Philea Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Philea Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Philea Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Philea Resort & Spa?
The staff speaks multiple languages, including English, Chinese, Malay, and Tamil.