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Four Points by Sheraton Caguas Real Hotel & Casino

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Traveller (132)
Room & Suite (146)
Pool & Beach (54)
Overview
  • Excellent47%
  • Very good26%
  • Average15%
  • Poor5%
  • Terrible7%
Travellers talk about
“front desk”(46 reviews)
“puerto rico”(39 reviews)
“pool pass”(3 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star accommodation
All hotel details
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Rooms
3 Sep4 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (398)
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287 results
Traveller rating
109
88
46
20
24
Traveller type
Time of year
LanguageEnglish
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109
88
46
20
24
Show reviews that mention
All reviewsfront deskpuerto ricopool passchain hotelpool areapleasant staynice poolpublic areasan upgradethe air conditioningxo bistrowhirlpoolforest
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1 - 5 of 287 reviews
Reviewed 2 weeks ago via mobile

we went for a pool pass,didn't stay so cant talk about rooms. the lobby was clean and we were greeted by a very nice front desk lady who set us up.for our pool past. the pool was very clean ,the menu at the restaurant was...More

Thank Maria R
Reviewed 3 weeks ago via mobile

Love this place. Always great staff and they make you feel like a valued customer. Great food and pool was good. It was undergoing renovations but room was fine. Casino on site and great atmosphere. Would and will go back.

Thank Rubén L
Reviewed 3 weeks ago via mobile

I’ve been at this hotel for a while now for business. As long as I’ve been here and asked for my 0 balance Williana has been there to get it for me exactly the way I need it. I really think she’s awesome.

Thank marcoE4343WW
Reviewed 5 weeks ago via mobile

Even though they at least two wonderful staff members who I can assure are great in their services to guests in general, off course Hermes Croatto a great and wonderful human being,and Limaris,after the experience of going there during the hurricane Maria emergency and being...More

Thank nseal1976
Response from Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & CasinoResponded 4 weeks ago

Hi, Certainly many of the services were affected under the conditions that we work during the Hurricane. We are one of the few hotels in Puerto Rico that during the hurricane we were able to help so many people that we are proud of.On behalf...More

Reviewed 20 May 2018

The security staff walks around the hotel as if its a prison. Wanting to know if if you are lost, need help to your room or making sure they snoop around your room and read any messages you may leave for your family on the...More

Thank USA_Number_1
Response from Hermes C, Director of Sales at Four Points by Sheraton Caguas Real Hotel & CasinoResponded 22 May 2018

Dear guest, We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback as a training...More

View more reviews
About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Wheelchair Access
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Casino and Gambling
Hot Tub
Outdoor pool
Details
Price range
US$174 - US$395 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$174 - US$395 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (132)
Room & Suite (146)
Pool & Beach (54)
Dining (18)
Amenities (17)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
Courtney L
6 January 2017|
Answer
Response from ZuleikaRi | Reviewed this property |
Hello, Courtney. Average of $8-$20 per person.
0
Votes
Travelman360
27 December 2016|
AnswerShow all 4 answers
Response from Rincon C | Reviewed this property |
There's off the street parking, no charge,
1
Vote
Room Tips
"All floor are very quiet and the only difference room are the one with swimming pool view."
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"any room will be perfect"
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"all are good"
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"Any room is good, but the golf course views are really nice."
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