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we went for a pool pass,didn't stay so cant talk about rooms. the lobby was clean and we were greeted by a very nice front desk lady who set us up.for our pool past. the pool was very clean ,the menu at the restaurant was...More
Love this place. Always great staff and they make you feel like a valued customer. Great food and pool was good. It was undergoing renovations but room was fine. Casino on site and great atmosphere. Would and will go back.
I’ve been at this hotel for a while now for business. As long as I’ve been here and asked for my 0 balance Williana has been there to get it for me exactly the way I need it. I really think she’s awesome.
Even though they at least two wonderful staff members who I can assure are great in their services to guests in general, off course Hermes Croatto a great and wonderful human being,and Limaris,after the experience of going there during the hurricane Maria emergency and being...More
Response from Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & CasinoResponded 4 weeks ago
Certainly many of the services were affected under the conditions that we work during the Hurricane. We are one of the few hotels in Puerto Rico that during the hurricane we were able to help so many people that we are proud of.On behalf...More
The security staff walks around the hotel as if its a prison. Wanting to know if if you are lost, need help to your room or making sure they snoop around your room and read any messages you may leave for your family on the...More
Response from Hermes C, Director of Sales at Four Points by Sheraton Caguas Real Hotel & CasinoResponded 22 May 2018
We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for
falling short of your expectations. I assure you this was never our goal and we look forward to using your
feedback as a training...More